Notice2024-26386
Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Renewal of AVIATOR (Automated Vacancy Information Access Tool for Online Referral) Customer Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 14, 2024
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew an information collection. The Federal Register Notice with a 60-day comment period soliciting comments on the following collection of information was published on June 5, 2024. The collection involves on-line, electronic applicant (customer) answers to standard survey questions. The questions are presented as multiple-choice selections and free-form text areas where applicants can choose their desired answer and, if they wish, add additional comments. The information to be collected will be used to and is necessary to gage the level of user satisfaction with the AVIATOR (Automated Vacancy Information Access Tool for Online Referral) system. Additionally, the surveys are used to obtain benchmarking and feedback to ensure quality.
Full Text
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<title>Federal Register, Volume 89 Issue 220 (Thursday, November 14, 2024)</title>
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[Federal Register Volume 89, Number 220 (Thursday, November 14, 2024)]
[Notices]
[Pages 90211-90212]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-26386]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. 2120-0076]
Agency Information Collection Activities: Requests for Comments;
Clearance of a Renewed Approval of Information Collection: Renewal of
AVIATOR (Automated Vacancy Information Access Tool for Online Referral)
Customer Satisfaction Survey
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval to renew an information
collection. The Federal Register Notice with a 60-day comment period
soliciting comments on the following collection of information was
published on June 5, 2024. The collection involves on-line, electronic
applicant (customer) answers to standard survey questions. The
questions are presented as multiple-choice selections and free-form
text areas where applicants can choose their desired answer and, if
they wish, add additional comments. The information to be collected
will be used to and is necessary to gage the level of user satisfaction
with the AVIATOR (Automated Vacancy Information Access Tool for Online
Referral) system. Additionally, the surveys are used to obtain
benchmarking and feedback to ensure quality.
DATES: Written comments should be submitted by December 16, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Toni Main-Valentin by email at:
<a href="/cdn-cgi/l/email-protection#364259585f185b575f581b40575a5358425f587650575718515940"><span class="__cf_email__" data-cfemail="b0c4dfded99eddd1d9de9dc6d1dcd5dec4d9def0d6d1d19ed7dfc6">[email protected]</span></a>; phone: 405-954-0870.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information.
OMB Control Number: 2120-0699.
Title: AVIATOR (Automated Vacancy Information Access Tool for
Online Referral) Customer Satisfaction Survey.
Form Numbers: N/A (electronic).
Type of Review: Renewal of an information collection.
Background: The Federal Register Notice with a 60-day comment
period soliciting comments on the following collection of information
was published on June 5, 2024 (89 FR 48213). The Government Performance
and Results Act of 1993 (GPRA) Section 2(b)(3) requires agencies to
``improve Federal program effectiveness and public accountability by
promoting a new focus on results, service quality, and customer
satisfaction''. In addition, as stated in the White House ``Memorandum
for Heads of Executive Departments and Agencies'' regarding Executive
Order No. 12862, ``the actions the order prescribes, such as surveying
customers, surveying employees, and benchmarking, shall be continuing
agency activities''. This collection supports the Department of
Transportation (DOT) strategic goal of Organizational Excellence.
In compliance with the Government Paperwork Elimination Act (GPEA),
all of our data collection will be 100% electronic using an online
form; Applicants will be asked to complete the survey just before they
exit the system. The AVIATOR Customer Satisfaction Survey is designed
to identify potential problems with FAA's automated staffing solutions
as well as to evaluate customer satisfaction with the on-line
application process. The information is not gathered by any other
collection. It will be difficult, if not impossible, to improve the
AVIATOR system's overall performance and customer satisfaction without
utilizing
[[Page 90212]]
the survey as a performance measurement tool.
Respondents: 495,972 applicants (from January 1, 2021, to December
31, 2023) had the opportunity to complete a survey. This gives us a 3-
year average of 165,324 applicants per year. We estimate that it takes
3 minutes to complete one survey. Our data indicates that 11.14% of
applicants (18,424 averaged for 3 years) completed surveys during this
timeframe.
Frequency: On occasion/as interested.
Estimated Average Burden per Response: Three (3) minutes per
person.
Estimated Total Annual Burden: 18,424 respondents x 0.05 (3/60) =
921.
Issued in New Cumberland, PA on November 6, 2024.
Erik L. Chuba,
IT Project Manager, Office of Information and Technology (AIT),
Enterprise Program Management Services (EPMS), AEM-320, Business
Management Portfolio, Branch B.
[FR Doc. 2024-26386 Filed 11-13-24; 8:45 am]
BILLING CODE 4910-13-P
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