Notice2024-25931
Agency Information Collection Activities: Proposed Collection; Public Comment Request; for the National Center on Law and Elder Rights-Resource Support and User Satisfaction Information Collection (OMB Control Number 0985-0060)
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 8, 2024
Issuing agencies
Health and Human Services DepartmentCommunity Living Administration
Abstract
The Administration for Community Living (ACL) is announcing an opportunity for the public to comment on the proposed collection of information listed above. Under the Paperwork Reduction Act of 1995 (PRA), Federal agencies are required to publish a notice in the Federal Register concerning each proposed collection of information, including each proposed extension of an existing collection of information, and to allow 60 days for public comment in response to the notice. This Information Collection (IC) extension solicits comments on the information collection requirements relating to the National Center on Law and Elder Rights--Resource Support and User Satisfaction information collection (OMB Control Number 0985-0060).
Full Text
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<title>Federal Register, Volume 89 Issue 217 (Friday, November 8, 2024)</title>
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[Federal Register Volume 89, Number 217 (Friday, November 8, 2024)]
[Notices]
[Pages 88783-88785]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-25931]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Agency Information Collection Activities: Proposed Collection;
Public Comment Request; for the National Center on Law and Elder
Rights--Resource Support and User Satisfaction Information Collection
(OMB Control Number 0985-0060)
AGENCY: Administration for Community Living, Health and Human Services
(HHS).
ACTION: Notice.
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SUMMARY: The Administration for Community Living (ACL) is announcing an
opportunity for the public to comment on the proposed collection of
information listed above. Under the Paperwork Reduction Act of 1995
(PRA), Federal agencies are required to publish a notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of an existing collection of information, and
to allow 60 days for public comment in response to the notice. This
Information Collection (IC) extension solicits comments on the
information collection requirements relating to the National Center on
Law and Elder Rights--Resource Support and User Satisfaction
information collection (OMB Control Number 0985-0060).
DATES: Comments on the collection of information must be submitted
electronically by 11:59 p.m. (ET) or postmarked by January 7, 2025.
ADDRESSES: Submit electronic comments on the collection of information
to: Sara Planthaber at <a href="/cdn-cgi/l/email-protection#bdeedccfdc93edd1dcd3c9d5dcdfd8cffddcded193d5d5ce93dad2cb"><span class="__cf_email__" data-cfemail="366557445718665a5758425e575453447657555a185e5e4518515940">[email protected]</span></a>. Submit written
comments on the collection of information to Administration for
Community Living, 330 C Street SW, Washington, DC 20201, Attention:
Sara Planthaber.
FOR FURTHER INFORMATION CONTACT: Sara Planthaber, email
<a href="/cdn-cgi/l/email-protection#74271506155a2418151a001c15161106341517185a1c1c075a131b02"><span class="__cf_email__" data-cfemail="2b784a594a057b474a455f434a494e596b4a484705434358054c445d">[email protected]</span></a> or by phone at (202) 795-7365.
SUPPLEMENTARY INFORMATION: Under the PRA (44 U.S.C. 3501-3520), Federal
agencies must obtain approval from the Office of Management and Budget
(OMB) for each collection of information they conduct or sponsor.
``Collection of information'' is defined in 44 U.S.C. 3502(3) and 5 CFR
1320.3(c) and includes agency requests or requirements that members of
the public submit reports, keep records, or provide information to a
third party. The PRA requires Federal agencies to provide a 60-day
notice in the Federal Register concerning each proposed collection of
information, including each proposed extension of an existing
collection of information, before submitting the collection to OMB for
approval. To comply with this requirement, ACL is publishing a notice
of the proposed collection of information set forth in this document.
With respect to the following collection of information, ACL
invites comments on our burden estimates or any other aspect of this
collection of information, including:
(1) whether the proposed collection of information is necessary for
the proper performance of ACL's functions,
[[Page 88784]]
including whether the information will have practical utility;
(2) the accuracy of ACL's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used to determine burden estimates;
(3) ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) ways to minimize the burden of the collection of information on
respondents, including using automated collection techniques when
appropriate, and other forms of information technology.
The National Center on Law and Elder Rights--Resource Support and
User Satisfaction information collection is authorized through legal
assistance programs under section 420--Demonstration and Support
Projects for Legal Assistance for Older Individuals--of the Older
Americans Act (OAA). Section 420(a)(1) is intended to create a national
legal assistance support system to assist states and area agencies on
aging in providing, developing, or supporting legal assistance for
older individuals. ACL contracts with the National Center on Law and
Elder Rights (NCLER), to provide the required services. Through the
NCLER contract, ACL provides aging, disability, and related legal
professionals with training, complex case consultations and support for
demonstration projects regarding contractually identified priority
legal topics. When legal and aging/disability providers request legal
training, case consultation, or technical assistance, NCLER asks a
series of basic questions related to service requests and follow-up
surveys which properly assess resource support needs, audience
targeting, participant satisfaction, and outcomes of the training and
technical assistance delivered.
The purpose of the information requested is for ACL to ensure that
NCLER creates and prioritizes the training, case consultations, and
technical assistance resources it is contracted to provide and to
ensure the resource center targets designated aging and disability
network practitioners about the priority subject matters. This approach
enables ACL to make data-informed decisions about deployment of its
resource center assets.
Section 2--Descriptions and Specifications (Objective 7) under the
NCLER contract addresses performance outcome measurement of the
services provided. The contractor is required to achieve anticipated
outcomes as measured by a series of performance indicators. Section 2.8
of the NCLER contract references the Quality Assurance Surveillance
Plan (QUASP) and sets forth the performance indicators. The information
collected by the contractor from recipients of resource support through
NCLER will be provided to ACL in a report submitted annually to
determine contractual compliance in view of requirements in the QUASP.
These data are necessary for ACL to evaluate contractual compliance
with established performance indicators under the NLCER contract
(Section 2--Descriptions and Specifications--Objective 7) and
delineated in the QUASP. These metrics include quantifiable increases
in uptake by stakeholders of training, case consultation and technical
assistance, and measures of satisfaction with and perceived benefit
from these services. For example, the metrics measure successful
problem resolution because of the services provided, and present
quantifiable data on the fulfillment of requests for training,
technical assistance, and consultation related to contractually
designated legal and systems development topic areas. The information
requested by ACL from legal, aging, and disability professionals falls
into the following areas: (1) requests for training, case consultation,
and technical assistance through an online, secure Uniform Resource
Support Request Tool (URSRT); general requests for legal training
(including the volume of webinar registrations), case consultation and
technical assistance; and (2) information about satisfaction and use of
the services and support received in order to enable ACL to measure
performance outcomes.
Resource Support Requests
ACL proposes (through NCLER) to ask aging/disability service
providers and legal service providers who may need various forms of
resource support a series of questions regarding appropriate delivery
of needed assistance in a targeted and efficient manner.
These questions will be presented through a web based URSRT that
will be used for soliciting and accepting requests for legal training,
case consultation, and technical assistance.
Legal Training, Case Consultation, Technical Assistance Requests
ACL proposes to ask legal and aging/disability providers who
request legal training, case consultation, or technical assistance
(through the NCLER website using the URSRT) for background information
and the following substantive data:
<bullet> Type of Organization (Title III-B attorney, Legal Services
Corporation attorney, other legal services attorney, other elder law
attorney, other legal services professional, aging and/or disability
network professional, other); and
<bullet> Services requested: (legal training, case consultation,
technical assistance on legal services delivery, or general
information).
Performance Outcome Measurement
ACL proposes to ask legal and aging/disability providers who
request legal training, case consultation, or technical assistance the
following series of survey questions in order to properly assess
audience targeting, participant satisfaction, and anticipated outcomes
of the training and technical assistance delivered:
<bullet> Type of Organization (Title III-B attorney, Legal Services
Corporation attorney, other legal services attorney, other elder law
attorney, other legal services professional, aging and/or disability
network professional, and other job title (e.g., executive director,
management, staff attorney, counselor);
<bullet> Please rank the quality of assistance provided in this
(legal training/case consultation/technical assistance);
<bullet> Did the assistance provided by this (legal training/case
consultation/technical assistance) contribute to a successful
resolution of a specific client issue?
<bullet> If requesting assistance on legal services delivery, will
the assistance provided contribute to the successful completion of
legal needs and capacity assessments, legal services delivery plans,
legal service delivery guidelines, or data collection/reporting
systems?
These questions will be presented through a web-based User
Satisfaction Form that will be used for accepting user feedback on the
legal training, case consultation, and technical assistance received
through NCLER. The information under all categories will be collected
by NCLER and provided to ACL's Office of Elder Justice and Adult
Protective Services (OEJAPS) on a regular basis through the submittal
of monthly reports and an annual report. The data will be reviewed by
ACL and analyzed for the following programmatic purposes:
To determine the resource support requested and legal issues
presented: Section 420(a) of the OAA and the NCLER contract require
that professionals within the aging network have access to resource
support in the form of training, case consultations, and technical
assistance in the development of legal assistance delivery systems. The
information collected on requests for resource support from aging and
[[Page 88785]]
disability networks will be analyzed to determine resource needs in
legal subject matter areas and systems development topics indicated by
the target audience. The information collected will be used by ACL and
the Contract Officer Representative (COR) to tailor the resource
support provided through the NCLER contract to the ongoing and emerging
priority needs of aging and disability networks.
To determine effectiveness in reaching intended target audience:
The NCLER contract and OAA section 420(a) requires that support
services are provided to specific groups of providers within the aging
and disability networks. The audience in need of comprehensive resource
support through NCLER includes a broad range of legal, elder rights,
and aging/disability services professionals, advocates, and
organizations. These include legal assistance providers, legal
assistance developers, long-term care ombudsmen, adult protective
services, state units on aging, area agencies on aging, aging and
disability resource centers, and others involved in protecting the
legal rights of older persons. The information collected on requests
for resource support from aging and disability networks will be
reviewed and analyzed by ACL and the COR to determine whether the
appropriate target audiences are requesting and receiving resource
support through NCLER. ACL and the COR will also use the information to
determine if the use of resource support through NCLER by intended
target audiences is increasing at a set percentage annually in
compliance with contractual performance indicators.
To determine the quality of legal resource support provided: The
NCLER contract performance indicators require that the quality of
resource support provided be measured through voluntary recipient
feedback. The Contractor is required to assure that a set percentage of
recipients of resource support responding to evaluative tools will rate
the quality of the assistance provided as good to excellent. The
Contractor will have processes in place to ensure the integrity of
information received by target audience. The information collected on
quality of resource support received by target audiences will be
analyzed by ACL and the COR to determine whether minimum performance
standards are met and whether necessary actions need to be taken to
improve the quality of resource support provided through NCLER.
To determine the usefulness of resource support provided: The NCLER
contract performance indicators require the anticipated usefulness of
resource support provided be measured through voluntary recipient
feedback. The Contractor is required to assure that a set percentage of
recipients of resource support responding to evaluative tools will
agree or strongly agree that the assistance provided contributed to the
successful resolution of a specific legal issue.
The information collected on the usefulness of resource support
received by target audiences will be analyzed by ACL and the COR to
determine whether minimum performance standards are met and whether
necessary actions need to be taken to improve the practical usefulness
of resource support provided through NCLER.
The data collected will be reviewed by the COR on monthly basis
through contractually required monthly reports provided by NCLER.
Review of the data will be the focus of monthly calls with the
Contractor to guide ongoing program improvements and adjustments as
directed by the COR. The data will also be incorporated into the
contractually required Summary of Stakeholder Input Document (SSID)
designed to guide the ongoing evolution and improvement of NCLER into
subsequent contract option years. The data will also be compiled in a
final annual report provided by the Contractor and reviewed by the COR
against the QUASP to determine contractual compliance.
This IC does not collect demographic data from grantees receiving
programs and services funded by HHS. This includes guidance specific to
the collection of sexual orientation and gender identity items that
align with Executive Order 13985 on Advancing Racial Equity and Support
for Underserved Communities Through the Federal Government, Executive
Order 14075 on Advancing Equality for Lesbian, Gay, Bisexual,
Transgender, Queer, and Intersex Individuals, and Executive Order 13988
on Preventing and Combating Discrimination on the Basis of Gender
Identity and Sexual Orientation, and the updated Statistical Policy
Directive No. 15: Standards for Maintaining, Collecting, and Presenting
Federal Data on Race and Ethnicity (effective March 28, 2024).
The proposed data collection tools may be found on the ACL website
for review at: <a href="https://www.acl.gov/about-acl/public-input">https://www.acl.gov/about-acl/public-input</a>.
Estimates of Burden: Burden calculation for each category of
information:
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Number of Annual burden
Respondent/data collection activity respondents Minutes per response hours
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Resource Support Requests..................... 80 2............................... 2.53
Legal Training, Case Consultation, Technical 14,000 2............................... 397
Assistance Requests-User Satisfaction.
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Total..................................... 14,080 4 min 39 sec.................... 399.53 hours
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Dated: November 4, 2024.
Maura Calsyn,
Principal Deputy Administrator for the Administration for Community
Living, performing the delegable duties of the Administrator and the
Assistant Secretary for Aging.
[FR Doc. 2024-25931 Filed 11-7-24; 8:45 am]
BILLING CODE 4154-01-P
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