Notice2024-21956
Agency Information Collection Activity Under OMB Review: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 25, 2024
Issuing agencies
Transportation DepartmentFederal Transit Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, this notice announces the intention of the Federal Transit Administration (FTA) to request the Office of Management and Budget (OMB) to approve a request for an extension without change to an existing information collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery.
Full Text
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<title>Federal Register, Volume 89 Issue 186 (Wednesday, September 25, 2024)</title>
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[Federal Register Volume 89, Number 186 (Wednesday, September 25, 2024)]
[Notices]
[Pages 78429-78430]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-21956]
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DEPARTMENT OF TRANSPORTATION
Federal Transit Administration
[FTA Docket No. FTA 2024-0010]
Agency Information Collection Activity Under OMB Review: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Federal Transit Administration, Department of Transportation.
ACTION: Notice of request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, this
notice announces the intention of the Federal Transit Administration
(FTA) to request the Office of Management and Budget (OMB) to approve a
request for an extension without change to an existing information
collection: Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery.
DATES: Comments must be submitted before November 25, 2024.
ADDRESSES: To ensure that your comments are not entered more than once
into the docket, submit comments identified by the docket number by
only one of the following methods:
1. Website: <a href="https://www.regulations.gov">https://www.regulations.gov</a>. Follow the instructions
for submitting comments on the U.S. Government electronic docket site.
All electronic submissions must be made to the U.S. Government
electronic docket site at <a href="https://www.regulations.gov">https://www.regulations.gov</a>. Commenters
[[Page 78430]]
should follow the directions below for mailed and hand-delivered
comments.
2. Fax: 202-366-7951.
3. Mail: U.S. Department of Transportation, 1200 New Jersey Avenue
SE, Docket Operations, M-30, West Building, Ground Floor, Room W12-140,
Washington, DC 20590-0001.
4. Hand Delivery: U.S. Department of Transportation, 1200 New
Jersey Avenue SE, Docket Operations, M-30, West Building, Ground Floor,
Room W12-140, Washington, DC 20590-0001 between 9 a.m. and 5 p.m.,
Monday through Friday, except Federal holidays.
Instructions: You must include the agency name and docket number
for this notice at the beginning of your comments. Submit two copies of
your comments if you submit them by mail. For confirmation that FTA has
received your comments, include a self-addressed stamped postcard. Note
that all comments received, including any personal information, will be
posted and will be available to internet users, without change, to
<a href="https://www.regulations.gov">https://www.regulations.gov</a>. You may review DOT's complete Privacy Act
Statement in the Federal Register published April 11, 2000, (65 FR
19477), or you may visit <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Docket: For access to the docket to read background documents and
comments received, go to <a href="https://www.regulations.gov">https://www.regulations.gov</a> at any time.
Background documents and comments received may also be viewed at the
U.S. Department of Transportation, 1200 New Jersey Avenue SE, Docket
Operations, M-30, West Building, Ground Floor, Room W12-140,
Washington, DC 20590-0001 between 9 a.m. and 5 p.m., Monday through
Friday, except Federal holidays.
FOR FURTHER INFORMATION CONTACT: Erika Mazza at 202-366-7418 or
<a href="/cdn-cgi/l/email-protection#4b2e3922202a65262a31312a0b2f243f652c243d"><span class="__cf_email__" data-cfemail="86e3f4efede7a8ebe7fcfce7c6e2e9f2a8e1e9f0">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Interested parties are invited to send
comments regarding any aspect of this information collection,
including: (1) the necessity and utility of the information collection
for the proper performance of the functions of the FTA; (2) the
accuracy of the estimated burden; (3) ways to enhance the quality,
utility, and clarity of the collected information; and (4) ways to
minimize the collection burden without reducing the quality of the
collected information. Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval of
this information collection.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 2132-0572.
Background
The information collection activity will garner qualitative
customer and stakeholder feedback in an efficient, timely manner, in
accordance with the Administration's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions but are not statistical
surveys that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative, and actionable communications between the Federal
Transit Administration and its customers and stakeholders. It will also
allow feedback to contribute directly to the improvement of program
management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
<bullet> Information gathered is not used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered yields qualitative information; the
collections are not designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
Current Action: Extension of a currently approved collection.
Respondents: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Total Annual Respondents: 10,000.
Estimated Annual Burden on Respondents: 7,582 hours.
Frequency: Once per request.
Kusum Dhyani,
Director, Office of Management Planning.
[FR Doc. 2024-21956 Filed 9-24-24; 8:45 am]
BILLING CODE 4910-57-P
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