Notice2024-20345
Agency Information Collection Activities; Submission to the Office of Management and Budget (OMB) for Review and Approval; Comment Request; Surveys for User Satisfaction, Impact and Needs
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 10, 2024
Issuing agencies
Commerce DepartmentInternational Trade Administration
Abstract
The Department of Commerce, in accordance with the Paperwork Reduction Act of 1995 (PRA), invites the general public and other Federal agencies to comment on proposed, and continuing information collections, which helps us assess the impact of our information collection requirements and minimize the public's reporting burden. The purpose of this notice is to allow for 60 days of public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 89 Issue 175 (Tuesday, September 10, 2024)</title>
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[Federal Register Volume 89, Number 175 (Tuesday, September 10, 2024)]
[Notices]
[Page 73357]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-20345]
[[Page 73357]]
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DEPARTMENT OF COMMERCE
International Trade Administration
Agency Information Collection Activities; Submission to the
Office of Management and Budget (OMB) for Review and Approval; Comment
Request; Surveys for User Satisfaction, Impact and Needs
AGENCY: International Trade Administration, Commerce.
ACTION: Notice of information collection, request for comment.
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SUMMARY: The Department of Commerce, in accordance with the Paperwork
Reduction Act of 1995 (PRA), invites the general public and other
Federal agencies to comment on proposed, and continuing information
collections, which helps us assess the impact of our information
collection requirements and minimize the public's reporting burden. The
purpose of this notice is to allow for 60 days of public comment
preceding submission of the collection to OMB.
DATES: To ensure consideration, comments regarding this proposed
information collection must be received on or before November 12, 2024.
ADDRESSES: Interested persons are invited to submit written comments to
Katelynn Byers, PRA Process Administrator by phone, 202-989-5979, and
by email, <a href="/cdn-cgi/l/email-protection#91daf0e5f4fde8ffffbfd3e8f4e3e2d1e5e3f0f5f4bff6fee7"><span class="__cf_email__" data-cfemail="317a5045545d485f5f1f73485443427145435055541f565e47">[email protected]</span></a> or <a href="/cdn-cgi/l/email-protection#f5a5a7b4b58187949190db929a83"><span class="__cf_email__" data-cfemail="a0f0f2e1e0d4d2c1c4c58ec7cfd6">[email protected]</span></a>. Please reference
OMB Control Number 0625-0275 in the subject line of your comments. Do
not submit Confidential Business Information or otherwise sensitive or
protected information.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
specific questions related to collection activities should be directed
to Katelynn Byers, PRA Process Administrator by phone, 202-989-5979,
and by email, <a href="/cdn-cgi/l/email-protection#115a7065747d687f7f3f53687463625165637075743f767e67"><span class="__cf_email__" data-cfemail="2f644e5b4a43564141016d564a5d5c6f5b5d4e4b4a01484059">[email protected]</span></a> or <a href="/cdn-cgi/l/email-protection#207072616054524144450e474f56"><span class="__cf_email__" data-cfemail="b8e8eaf9f8cccad9dcdd96dfd7ce">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Abstract
The International Trade Administration provides a multitude of
international trade related programs to help U.S. businesses. These
programs include information products, services, and trade events. To
accomplish its mission effectively, ITA needs ongoing feedback on its
programs. This information collection item allows ITA to solicit
clients' opinions about the use of ITA products, services, and trade
events. To promote optimal use and provide focused and effective
improvements to ITA programs, we are requesting approval for this
clearance package; including: Use of surveys to collect feedback
immediately after ITA assistance is provided to clients; use of annual
surveys (i.e., relationship- based surveys) to gauge overall
satisfaction, impact and needs for clients with ITA assistance provided
over a period time; use of multiple data collection methods (i.e., web-
enabled surveys sent via email, telephone interviews, automated
telephone surveys, and in-person surveys via mobile devices/laptops/
tablets at trade events/shows) to enable clients to conveniently
respond to requests for feedback; and a forecast of burden hours.
Without this information, ITA is unable to systematically determine the
actual and relative levels of performance for its programs and
products/services and to provide clear, actionable insights for
managerial intervention. This information will be used for program
evaluation and improvement, strategic planning, allocation of resources
and stakeholder reporting.
II. Method of Collection
The International Trade Administration is seeking approval for the
following data collection methods to provide flexibility in conducting
customer satisfaction surveys and to reduce the burden on respondents:
(1) An email message delivering a hot link to a web enabled survey with
an email reminder sent if the client does not respond to the survey;
(2) a telephone survey/interview; (3) a web-enabled survey conducted
in-person at trade shows/events via a laptop, tablet or mobile phone so
participants can immediately respond without having to provide their
email address, and (4) intercept and always-on surveys implemented
through ITA's web presence.
III. Data
OMB Control Number: 0625-0275.
Form Number(s): N/A.
Type of Review: Regular submission, revision of a current
information collection.
Affected Public: Business or other for-profit organizations; Not-
for-profit institutions; State, Local, or Tribal government; and
Federal government.
Estimated Number of Respondents: 50,000.
Estimated Time per Response: 5-30 minutes.
Estimated Total Annual Burden Hours: 25,000 hours.
Estimated Total Annual Cost to Public: $754,651.33.
Respondent's Obligation: Voluntary.
Legal Authority: Public Law 15 U.S.C. et seq. and 15 U.S.C. 171 et
seq.
IV. Request for Comments
We are soliciting public comments to permit the Department/Bureau
to: (a) Evaluate whether the proposed information collection is
necessary for the proper functions of the Department, including whether
the information will have practical utility; (b) Evaluate the accuracy
of our estimate of the time and cost burden for this proposed
collection, including the validity of the methodology and assumptions
used; (c) Evaluate ways to enhance the quality, utility, and clarity of
the information to be collected; and (d) Minimize the reporting burden
on those who are to respond, including the use of automated collection
techniques or other forms of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you may ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Sheleen Dumas,
Departmental PRA Clearance Officer, Office of the Under Secretary for
Economic Affairs, Commerce Department.
[FR Doc. 2024-20345 Filed 9-9-24; 8:45 am]
BILLING CODE 3510-FP-P
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