Agency Information Collection Activities: Proposed Request

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August 27, 2024

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<title>Federal Register, Volume 89 Issue 166 (Tuesday, August 27, 2024)</title>
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[Federal Register Volume 89, Number 166 (Tuesday, August 27, 2024)]
[Notices]
[Pages 68691-68694]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-19185]

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SOCIAL SECURITY ADMINISTRATION

[Docket No: SSA-2024-0032]

Agency Information Collection Activities: Proposed Request

The Social Security Administration (SSA) publishes a list of
information collection packages requiring clearance by the Office of
Management and Budget (OMB) in compliance with Public Law 104-13, the
Paperwork Reduction Act of 1995, effective October 1, 1995. This notice
includes one new information collection for public comment and
ultimately OMB approval.
SSA is soliciting comments on the accuracy of the agency's burden
estimate; the need for the information; its practical utility; ways to
enhance its quality, utility, and clarity; and ways to minimize burden
on respondents, including the use of automated collection techniques or
other forms of information technology. Mail, email, or fax your
comments and recommendations on the information collection(s) to the
OMB Desk Officer and SSA Reports Clearance Officer at the following
addresses or fax numbers.

(OMB), Office of Management and Budget, Attn: Desk Officer for SSA. You
may submit your comments online through <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>, referencing Docket ID Number [SSA-2024-0032].
(SSA), Social Security Administration, OLCA, Attn: Reports Clearance
Director, Mail Stop 3253 Altmeyer, 6401 Security Blvd., Baltimore, MD
21235, Fax: 833-410-1631, Email address: <a href="/cdn-cgi/l/email-protection#c18e93ef93a4b1aeb3b5b2ef82ada4a0b3a0afa2a481b2b2a0efa6aeb7"><span class="__cf_email__" data-cfemail="2c637e027e495c435e585f026f40494d5e4d424f496c5f5f4d024b435a">[email&#160;protected]</span></a>.
Or you may submit your comments online through <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>, referencing Docket ID Number [SSA-2024-0032].

SSA submitted the information collections below to OMB for
clearance. Your comments regarding these information collections would
be most useful if OMB and SSA receive them 30 days from the date of
this publication. To be sure we consider your comments, we must receive
them no later than September 26, 2024. Individuals can obtain copies of
these OMB clearance packages by writing to the above email address.

0960-NEW. Social Security Income Simplification Process Phase I (iSSI).
Overview

SSA is embarking on a multi-year effort to simplify the
Supplemental Security Income (SSI) application process. This presents a
formidable challenge, based on the inherent complexity of the program.
The SSI program legally requires SSA to request extensive amounts
of information from SSI applicants to make accurate eligibility and
payment determinations. This is because the SSI program is, by statute,
intended to provide assistance based on the current needs of a specific
individual, with eligibility and payment amounts frequently
fluctuating. Accordingly, it takes a significant number of questions to
accurately identify an applicant's situation and needs. The framework
of the SSI program will not change regardless of the type of
application claimants must complete. However, we recognize that the
current process is burdensome and challenging for the public, and we
are doing what we can to reduce this burden and improve access to SSI.
As part of this effort, our goal is to develop a fully online,
simplified SSI application process. As an important step toward that
goal, we are currently planning to implement in late 2024 the SSI
Simplification Phase I initiative, or iSSI. iSSI will be a pathway in
the existing Social Security internet Claim (iClaim) System (OMB No.
0960-0618) that will streamline and shorten the SSI application for
Title XVI 1 disability applicants. iClaim is an online portal the
public can use to apply for multiple types of Social Security benefits.
Currently, this includes Retirement, Spouse's, and Disability Insurance
benefits (DIB) (Title II SSDI). Although

[[Page 68692]]

SSI Simplification Phase I/iSSI will be part of iClaim, the initiative
relates to three existing OMB-approved SSA Information Collection
Requests (ICRs) in total. Further details about iSSI and these three
related ICRs follow.

How will iSSI work?

iSSI will work as follows:
<bullet> Title XVI applicants who want to use the internet to apply
for SSI will use the iClaim system to initiate the application process
and establish the protective filing date of the application. Applicants
filing for themselves can authenticate online using one of our existing
authentication methods, while applicants assisting others can use
iClaim without authenticating. Although SSA encourages respondents to
authenticate in iClaim, they can continue to use the system without
authentication.
<bullet> When applicants who use iClaim authenticate themselves,
the iClaim system can use some information already within SSA records.
For all applicants, the iClaim system will prompt the Social Security
Disability (Disability Insurance Benefit (DIB)) questions and pre-
populate the applicant's answers within the iSSI portion of the iClaim
pages. The applicants would then only need to answer simplified
eligibility related questions, excerpted from the deferred SSI
application, that will form the core of iSSI. These are what SSA refers
to as ``basic eligibility questions.''
<bullet> After answering the DIB and SSI basic eligibility
questions, applicants will be automatically transferred to other
existing steps within the SSI Application iClaim path, such as
providing medical information (using the i3368, OMB No. 0960-0579) and
signing a medical release using the i827 (OMB No. 0960-0623). This
process will be seamless to the applicant, as the iClaim system will
take them from page to page without interruption.
<bullet> Once the applicant submits the information online, SSA
technicians will review it for completeness and send it to the
Disability Determination Services (DDS) to make a disability
determination. The DDS can make a decision based on the application
materials and evidence the respondent provides; by obtaining medical
evidence and/or work history from the applicant; or by scheduling a
consultative examination (if needed).
<bullet> We will allow applicants filing for themselves and third-
party assistors (i.e., respondents acting on behalf of claimants) to
use the new iSSI process. (Note: Although iClaim does not allow a third
party to electronically sign on behalf of the applicant, the new
process will not require the applicant to visit a field office. Rather,
SSA will mail a copy of the third party's responses to the DIB and SSI
application questions to the applicant, and the applicant may either
sign the application and return it via mail, or wait for an SSA
employee to call them to give verbal attestation in lieu of a wet
signature.)

To which existing SSA ICRs does iSSI relate, and how will it interact
with them?

iSSI relates to three existing OMB-approved ICRs: 0960-0618,
Application for Social Security Benefits (Specifically the Social
Insurance Disability (DIB) SSA-16); 0960-0229 (SSA-8000, Application
for Supplemental Security Income); and 0960-0444 (SSA-8001, Application
for Supplemental Security Income (Deferred or Abbreviated)). The SSA-16
is fully electronic through the iClaim system, and forms SSA-8000 and
SSA-8001 are available as either paper forms or Intranet screens that
SSA employees can complete while interviewing applicants.
Recent discussions with third-party helpers and advocates indicate
that they regularly complete and mail the paper SSA-8000 on behalf of
applicants.
However, that adds an unnecessary burden to responders, as the
information is only needed after the medical approval. SSA data shows
that approximately 52% of the SSI applications SSA processed were SSA-
8000 applications, while the remaining 48% use the SSA-8001. The new
online iSSI streamlined application will make it easier for applicants
to use the SSA-8001 by allowing more responders to file online, and by
paving the way for the future implementation of the new streamlined SSI
questions on the other service channels (i.e., in person or phone
interviews).

(1) 0960-0618/Social Security Benefits Applications

The Social Security Benefit Applications can be submitted through
the online iClaim system. iClaim offers a timesaving and streamlined
process by importing some existing information already in SSA's
records, and prepopulating answers when applicable as the applicant
moves seamlessly from one form to another. As well, iClaim uses dynamic
pathing, which ensures claimants are only asked to complete the
questions that are relevant to them.
iClaim currently offers a limited Title XVI application to apply
for SSI payments. Applicants navigate the SSA website to learn about
benefits for which they can apply online. SSA directs them to iClaim to
use the current limited SSI application if they meet the requirements
listed below:
<bullet> Indicate intent to file
<bullet> Allege disability and are under the age of 64 and 10
months,
<bullet> Are U.S. citizens,
<bullet> Have never been married; and
<bullet> Have never filed for SSI or named as a parent on a child's
SSI record
However, the new SSI Simplification Phase 1 pathway, as described
above, will expand to US residents and non U.S. citizens, and add the
new streamlined SSI questions to avoid collecting unnecessary
information or contacting responders for additional information. The
updated iClaim burden figures provided below reflect the inclusion of
new SSI claimants who will now be using iSSI to apply:

[[Page 68693]]

SSA-2
--------------------------------------------------------------------------------------------------------------------------------------------------------
Paper version (SSA-2)................... 6,723 1 15 1,681 * 31.48 .............. *** 52,918
Interview/Phone MCS..................... 358,225 1 14 83,586 * 31.48 ** 19 *** 6,202,316
Interview/Office MCS.................... 8,227 1 14 1,920 * 31.48 ** 24 *** 164,042
Internet First Party.................... 119,129 1 15 29,782 * 31.48 .............. *** 937,537
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Totals.............................. 492,304 .............. .............. 116,969 .............. .............. *** 7,356,813
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SSA-16
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Paper version (SSA-16).................. 46,032 1 20 15,344 * 31.48 .............. *** 483,029
Interview/Phone MCS..................... 723,281 1 19 229,039 * 31.48 ** 19 *** 14,420,295
Interview/Office MCS.................... 10,843 1 19 3,434 * 31.48 ** 24 *** 244,631
Internet First Party.................... 667,806 1 15 166,952 * 31.48 .............. *** 5,255,649
Internet Third party.................... 561,014 1 15 140,254 * $31.48 .............. *** 4,415,196
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Totals.............................. 2,008,976 .............. .............. 555,023 .............. .............. *** 24,818,800
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Grand Total
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Totals.............................. 6,167,621 .............. .............. 1,443,157 .............. .............. *** 73,242,824
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* We based this figure on the average hourly wage for all occupations as reported by the U.S. Bureau of Labor Statistics (<a href="https://www.bls.gov/oes/current/oes_nat.htm">https://www.bls.gov/oes/current/oes_nat.htm</a>).
** We based this figure on the average FY 2024 wait times for field offices, based on SSA's current management information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.

(2) 0960-0229/SSA-8000, Application for Supplemental Security Income
(SSI)

Form SSA-8000 is the full SSI application. SSA instructs
technicians to use the SSA-8000 for initial claim interviews when
respondents:
<bullet> Have a condition that would likely meet a medical
allowance (e.g., terminal illness, presumptive blindness, compassionate
allowance (CAL) conditions such leukemia, Lymphoma, etc.,) which allows
technicians to simultaneously submit the application for medical
evaluation and continue the income and resources development. This
process ensures that the medical evaluation is not delayed due to any
pending non-medical development;
<bullet> File for aged benefits;
<bullet> File together with a spouse (i.e., couple cases); or
<bullet> Meet the Expeditious Handling criteria (e.g., homeless,
pre-release from public instructions, etc.).
It is possible that someone who otherwise would have gone to a
field office or called SSA to complete a full SSA-8000 might now
complete the new iSSI at the beginning of the process, and would then
be called by SSA at a later point to provide the additional required
information. iClaim asks these applicants to provide us with their
intent to file for SSI (when filing for DIB using iClaim) or contact us
to set up an appointment and file with the assistance of a technician.
These applicants will also have the option to complete the iSSI pathing
in iClaim. This process will continue with the implementation of Phase
1. For individuals who are aged (i.e., age of 64 and 10 months) or
married filing for SSI, iClaim will not display the iSSI pathing;
rather, the system will indicate that SSA will contact the applicants
later to complete their SSI application.
For the individuals who now start off with the iSSI and have a
condition that would likely meet a medical allowance, the filed
application is flagged as a priority case to expedite the process. SSA
technicians will quickly review the application, refer it to the DDS
for medical evaluation, and simultaneously develop and secure
additional information as needed. However, with the new iSSI, the
universe of respondents will expand, and the amount of time needed to
complete file their applications will decrease. Projected updated
burden figures are reflected below:

--------------------------------------------------------------------------------------------------------------------------------------------------------
Average wait
Average time in field Total annual
Number of Frequency of Average burden Estimated theoretical office or for opportunity
Modality of completion respondents response per response total annual cost amount teleservice cost (dollars)
(minutes) burden (hours) (dollars) * centers ***
(minutes) **
--------------------------------------------------------------------------------------------------------------------------------------------------------
Intranet CCE or SSI Claims System....... 674,154 1 35 393,257 * $22.39 ** 19 * $13,584,886
SSA-8000 (Paper Version)................ 34,244 1 40 22,829 * 22.39 ** 19 *** 753,938
Internet SSI (iSSI) converted into CCE 1,080 1 20 360 * 22.39 ** 19 *** 15,718
intranet full application..............
---------------------------------------------------------------------------------------------------------------
Total............................... 709,478 .............. .............. 416,446 .............. .............. *** 14,354,542
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* We based this figure by averaging both the average DI payments based on SSA's current data (<a href="https://www.ssa.gov/legislation/2024FactSheet.pdf">https://www.ssa.gov/legislation/2024FactSheet.pdf</a>), and
the average U.S. worker's hourly wages, as reported by Bureau of Labor Statistics data (<a href="https://www.bls.gov/oes/current/oes_nat.htm">https://www.bls.gov/oes/current/oes_nat.htm</a>).
** We based this figure on averaging both the average FY 2024 wait times for field offices and teleservice centers, based on SSA's management
information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.

[[Page 68694]]

(3) 0960-0444/SSA-8001, Application for Supplemental Security Income
(Deferred or Abbreviated)

SSA uses this shortened version of the SSI application to determine
an applicant's potential eligibility for SSI, specifically to (1)
provide a formal notification when non-medical information the
applicant provides results in ineligibility; or (2) defer the complete
development of non-medical issues until the DDS approves the medical
portion of the disability process.
Specifically, SSA technicians use the SSA-8001 when the filing
respondents seem to meet the non-medical eligibility requirements for
at least one month and SSA can defer other development until the
respondent receives a notice of medical allowance. After the initial
interview and upon receiving medical allowance, technicians contact
respondents who filed for SSI using the SSA-8001 to develop any
deferred issues and update the information about income and resources
from the time the respondent filed the application up to the month the
respondent received SSA's approval. At that point, SSA technicians use
the Intranet version of the SSA-8000 to develop the remaining necessary
information (from the perspective of the applicant, through a personal
interview).
SSA anticipates that the majority of respondents for the new iSSI
would have otherwise completed the SSA-8001. Accordingly, we are
revising the burden for the SSA-8001 to reflect this reduction:

--------------------------------------------------------------------------------------------------------------------------------------------------------
Average wait
Average time in field Total annual
Number of Frequency of Average burden Estimated theoretical office or for opportunity
Modality of completion respondents response per response total annual cost amount teleservice cost (dollars)
(minutes) burden (hours) (dollars) * centers ***
(minutes) **
--------------------------------------------------------------------------------------------------------------------------------------------------------
Intranet CCE or SSI Claims System....... 426,388 1 28 198,981 * $22.39 ** 19 *** $7,478,350
Internet Claim System (iSSI) First party + 76,500 1 6 7,650 * 22.39 .............. *** 171,284
Internet Claim System (iSSI)............ + 71,000 1 6 7,100 * 22.39 .............. *** 158,969
Third party.............................
SSA-8001 (Paper Version)................ 38,304 1 28 17,875 * 22.39 ** 19 *** 671,812
---------------------------------------------------------------------------------------------------------------
Total............................... 612,192 .............. .............. 231,606 .............. .............. *** 8,480,415
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+ We are not double counting the number of respondents in this ICR, as we do not account for the iSSI (iClaim) respondents under 0960-0618, we only
account for them here.
* We based this figure by averaging both the average DI payments based on SSA's current data (<a href="https://www.ssa.gov/legislation/2024FactSheet.pdf">https://www.ssa.gov/legislation/2024FactSheet.pdf</a>), and
the average U.S. worker's hourly wages, as reported by Bureau of Labor Statistics data (<a href="https://www.bls.gov/oes/current/oes_nat.htm">https://www.bls.gov/oes/current/oes_nat.htm</a>).
** We based this figure on averaging both the average FY 2024 wait times for field offices and teleservice centers, based on SSA's management
information data.
*** This figure does not represent actual costs that SSA is imposing on recipients of Social Security payments to complete this application; rather,
these are theoretical opportunity costs for the additional time respondents will spend to complete the application. There is no actual charge to
respondents to complete the application.

What will the benefits of iSSI be in comparison to our current
processes?

<bullet> iSSI will be much simpler than the current process for the
early stages of the SSI application process. Rather than completing a
paper form, calling or visiting a field office to preserve a protective
filing date, or assembling significant amounts of information to begin
an application, the applicants will now just need to start the online
DIB application process and answer the new iSSI basic eligibility
questions. Once SSA receives the answers to the questions, we will
determine whether further development is needed, and will contact the
claimant if necessary.
<bullet> iSSI will also be more convenient and somewhat faster than
the initial stages of the current application process. Primarily, this
is because the iClaim system pre-populates information from SSA's
records for authenticated applicants that the applicant might otherwise
have needed to provide. As well, iSSI will seamlessly move the
applicant on to the other next steps described above (e.g., completion
of the i3368). Moreover, applicants will save time that might have been
required for a field office visit or a phone appointment.
<bullet> Finally, iSSI will, for the first time, offer an
electronic option to non-U.S. citizens. Currently, a non-U.S. citizen
is told they will be contacted by an SSA employee to initiate an
application. With iSSI, we will be able to utilize citizenship and
country information from SSA's records for authenticated applicants.

Tasha Harley,
Acting Reports Clearance Officer, Social Security Administration.
[FR Doc. 2024-19185 Filed 8-26-24; 8:45 am]
BILLING CODE 4191-02-P

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