Notice2024-18723
Agency Information Collection Activity under OMB Review: GI Bill® School Feedback Tool
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
August 21, 2024
Issuing agencies
Veterans Affairs Department
Abstract
In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the Veterans Benefits Administration (VBA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden, and it includes the actual data collection instrument.
Full Text
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<title>Federal Register, Volume 89 Issue 162 (Wednesday, August 21, 2024)</title>
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[Federal Register Volume 89, Number 162 (Wednesday, August 21, 2024)]
[Notices]
[Pages 67717-67718]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-18723]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0797]
Agency Information Collection Activity under OMB Review: GI
Bill[supreg] School Feedback Tool
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995,
this notice announces that the Veterans Benefits Administration (VBA),
Department of Veterans Affairs, will submit the collection of
information abstracted below to the Office of Management and Budget
(OMB) for review and comment. The PRA submission describes the nature
of the information collection and its expected cost and burden, and it
includes the actual data collection instrument.
DATES: Comments and recommendations for the proposed information
collection should be sent within 30 days of publication of this notice
by clicking on the following link <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>,
select ``Currently under Review--Open for Public Comments'', then
search the list for the information collection by Title or ``OMB
Control No. 2900-0797.''
FOR FURTHER INFORMATION CONTACT: VA PRA information: Maribel Aponte,
202-461-8900, <a href="/cdn-cgi/l/email-protection#463027252936273623343129342d3423223327253206302768212930"><span class="__cf_email__" data-cfemail="d4a2b5b7bba4b5a4b1a6a3bba6bfa6b1b0a1b5b7a094a2b5fab3bba2">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: GI Bill[supreg] School Feedback Tool, No Form.
OMB Control Number: 2900-0797, <a href="https://www.reginfo.gov/public/do/PRASearch">https://www.reginfo.gov/public/do/PRASearch</a>.
Type of Review: Revision of a currently approved collection.
Abstract: Executive Order 13607, Establishing Principles of
Excellence, which is now identified as the GI Bill School Feedback Tool
is used for Educational Institutions serving service members, Veterans,
spouses, and other family members, requires the establishment of a
centralized complaint system for students receiving federal military
and Veteran educational benefits. The purpose of the complaint system
is to provide a standardized method to submit a complaint against an
educational institution alleging fraudulent and unduly aggressive
recruiting techniques, misrepresentation, payment of incentive
compensation, failure to meet state authorization requirements, or
failure to
[[Page 67718]]
adhere to the Principles of Excellence as outlined in the Executive
Order. The VA's Principles of Excellence GI Bill[supreg] School
Feedback Tool leverages the Salesforce platform to collect and manage
complaints. The complainants access the complaint system through the GI
Bill website and eBenefits portal. Veterans, family members, or other
members of the public are able to open links at the VA website location
and enter the requested information. Complainants are offered the
opportunity to review the information in their complaint prior to
clicking on the submit button. Once a complaint is submitted, the
complainant receives an email verifying that the complaint was
received.
At this point, the complaint is stored in the complaint system and
is available to select VA employees for review. VA reviews the
complaint, and on behalf of the complainant, shares the complaint with
the institution which is subject of the complaint. VA requests the
institution to formally respond to the complaint within 90 days. If an
institution fails to respond within 90 days, VA will contact the
institution and request a status update.
Once VA receives a response from the institution, VA will forward
the response to the complainant. At this point, VA will close the case.
Valid complaints received are transmitted to the central repository at
FTC Consumer Sentinel. The information in the central repository is the
same information provided by the complainant. Authorized law
enforcement officials who have been granted access to the FTC Consumer
Sentinel database have access to view all complaints. The respondent
submits a complaint about an educational institution online through
either the GI Bill website or the eBenefit portal. The information
gathered can only be obtained from the individual respondents. Valid
complaints will be accepted from third parties. The Feedback Tool
process for VA's complaint system data elements include:
Institution/Employer: There are over 36,000 educational
institutions that are approved for VA education benefits.
Anonymous Complaints: The Feedback Tool Complaint System allows for
a user to file anonymous complaints. Based on working group discussions
with CFPB and FTC, VA believes that allowing anonymous complaints will
garner more ground truth on what is happening with Veterans using their
education benefits at different schools.
Required fields: As a result of allowing anonymous complaints, many
of the fields will not be required by VA.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register Notice with a
60-day comment period soliciting comments on this collection of
information was published at 89 FR 51392, June 17, 2024.
Affected Public: Individuals and Households.
Estimated Annual Burden: 305 hours.
Estimated Average Burden Time per Respondent: 15 minutes.
Frequency of Response: On Occasion.
Estimated Number of Respondents: 1,222.
Authority: 44 U.S.C. 3501 et seq.
Maribel Aponte,
VA PRA Clearance Officer, Office of Enterprise and Integration, Data
Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2024-18723 Filed 8-20-24; 8:45 am]
BILLING CODE 8320-01-P
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