Notice2024-16388
Agency Information Collection Activities; Customer Satisfaction Survey of NPS Concessioner Visitor Services
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 25, 2024
Issuing agencies
Interior DepartmentNational Park Service
Abstract
In accordance with the Paperwork Reduction Act of 1995 we, the National Park Service (NPS) are proposing a new information collection.
Full Text
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<title>Federal Register, Volume 89 Issue 143 (Thursday, July 25, 2024)</title>
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[Federal Register Volume 89, Number 143 (Thursday, July 25, 2024)]
[Notices]
[Pages 60449-60450]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-16388]
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DEPARTMENT OF THE INTERIOR
National Park Service
[NPS-WASO-BSD-CONC--NPS0037751; PPWOBSADC0 PPMVSCS1Y.Y00000; OMB
Control Number 1024-NEW]
Agency Information Collection Activities; Customer Satisfaction
Survey of NPS Concessioner Visitor Services
AGENCY: National Park Service, Interior.
ACTION: Notice of Information Collection; request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 we, the
National Park Service (NPS) are proposing a new information collection.
DATES: Interested persons are invited to submit comments on or before
September 23, 2024.
ADDRESSES: Written comments on this information collection request
(ICR) can be sent to the NPS Information Collection Clearance Officer
(ADIR-ICCO), 13461 Sunrise Valley Drive, (MS 244) Herndon, VA 20171
(mail); or <a href="/cdn-cgi/l/email-protection#99e9f1f8fdebfcf8c6e9f6f7fdead9f7e9eab7fef6ef"><span class="__cf_email__" data-cfemail="1a6a727b7e687f7b456a75747e695a746a69347d756c">[email protected]</span></a> (email). Please reference Office of
Management and Budget (OMB) Control Number ``1024-NEW (Concessioner's
Performance Feedback)'' in the subject line of your comments.
FOR FURTHER INFORMATION CONTACT: To request additional information
about this ICR, contact Katy Canetta, Concession Specialist, WASO
Commercial Services Program, Contract Management Branch, at
<a href="/cdn-cgi/l/email-protection#315a5045486e52505f54454550715f41421f565e47"><span class="__cf_email__" data-cfemail="bad1dbcec3e5d9dbd4dfcecedbfad4cac994ddd5cc">[email protected]</span></a> (email) or (307) 250-6535 (telephone). Please
reference OMB Control Number 1024-NEW (Concessioner's Performance
Feedback) in the subject line of your comments. Individuals in the
United States who are deaf, deafblind, hard of hearing, or have a
speech disability may dial 711 (TTY, TDD, or TeleBraille) to access
telecommunications relay services. Individuals outside the United
States should use the relay services offered within their country to
make international calls to the point of contact in the United States.
SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction
Act of 1995 (PRA, 44 U.S.C. 3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other Federal agencies with an
opportunity to comment on new, proposed, revised, and continuing
collections of information. This helps us assess the impact of our
information collection requirements and minimize the public's reporting
burden. It also helps the public understand our information collection
requirements and provide the requested data in the desired format.
We are soliciting comments on the proposed ICR that is described
below. We are especially interested in public comment addressing the
following issues: (1) is the collection necessary for the proper
functions of the NPS; (2) will this information be processed and used
in a timely manner; (3) is the estimate of burden accurate; (4) how
might the NPS enhance the quality, utility, and clarity of the
information to be collected; and (5) how might the NPS minimize the
burden of this collection on the respondents, including through the use
of information technology.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you can ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Abstract: Authorized by the NPS Concessions Management Improvement
Act of 1998 (54 U.S.C. 101911 et seq.), the NPS Commercial Services
Program (CSP) is requesting to survey park visitors who use
concessioner-run services and facilities, to monitor customer
satisfaction. The NPS CSP proposes to integrate new park-specific
survey questions into existing concessioner hospitality customer
satisfaction surveys. Data from the new questions will be transmitted
from concessioners to the NPS. The information collected will be used
to evaluate the performance and quality of concessioner-provided
services.
Title of Collection: Customer Satisfaction Survey of NPS
Concessioner Visitor Services.
OMB Control Number: 1024-NEW.
Form Number: None.
Type of Review: New.
Respondents/Affected Public: Individuals and Households.
Total Estimated Number of Annual Responses: 70,000.
[[Page 60450]]
Estimated Completion Time per Response: 5 Mins.
Total Estimated Number of Annual Burden Hours: 5,833 hrs.
Respondent's Obligation: Voluntary.
Frequency of Collection: Once.
Total Estimated Annual Nonhour Burden Cost: None.
An agency may not conduct or sponsor nor is a person required to
respond to a collection of information unless it displays a currently
valid OMB control number.
The authority for this action is the Paperwork Reduction Act of
1995 (44 U.S.C. 3501 et seq.).
Phadrea Ponds,
Information Collection Clearance Officer, National Park Service.
[FR Doc. 2024-16388 Filed 7-24-24; 8:45 am]
BILLING CODE 4312-52-P
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</html>Indexed from Federal Register on July 25, 2024.
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