Notice2024-16120
Agency Information Collection Activities; Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 23, 2024
Issuing agencies
Consumer Financial Protection Bureau
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Consumer Financial Protection Bureau (CFPB) requests the revision of the Office of Management and Budget's (OMB's) approval for an existing information collection titled "Consumer Response Government and Congressional Portal Boarding Forms" approved under OMB Control Number 3170-0057.
Full Text
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<title>Federal Register, Volume 89 Issue 141 (Tuesday, July 23, 2024)</title>
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[Federal Register Volume 89, Number 141 (Tuesday, July 23, 2024)]
[Notices]
[Pages 59719-59720]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-16120]
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CONSUMER FINANCIAL PROTECTION BUREAU
[Docket No. CFPB-2024-0035]
Agency Information Collection Activities; Comment Request
AGENCY: Consumer Financial Protection Bureau.
ACTION: Notice and request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Consumer Financial Protection Bureau (CFPB) requests the revision
of the Office of Management and Budget's (OMB's) approval for an
existing information collection titled ``Consumer Response Government
and Congressional Portal Boarding Forms'' approved under OMB Control
Number 3170-0057.
DATES: Written comments are encouraged and must be received on or
before August 22, 2024 to be assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. In general,
all comments received will become public records, including any
personal information provided. Sensitive personal information, such as
account numbers or Social Security numbers, should not be included.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Anthony May, Paperwork Reduction Act Officer, at
(202) 435-7278, or email: <a href="/cdn-cgi/l/email-protection#cd8e8b9d8f929d9f8c8daeabbdafe3aaa2bb"><span class="__cf_email__" data-cfemail="f0b3b6a0b2afa0a2b1b093968092de979f86">[email protected]</span></a>. If you require this
document in an alternative electronic format, please contact
<a href="/cdn-cgi/l/email-protection#54171204160b1537373127273d363d383d202d14373224367a333b22"><span class="__cf_email__" data-cfemail="aae9ecfae8f5ebc9c9cfd9d9c3c8c3c6c3ded3eac9ccdac884cdc5dc">[email protected]</span></a>. Please do not submit comments to these
email boxes.
SUPPLEMENTARY INFORMATION:
Title of Collection: Consumer Response Government and Congressional
Portal Boarding Forms.
OMB Control Number: 3170-0057.
Type of Review: Revision of a currently approved collection.
Affected Public: State, local, and Tribal governments; Federal
Government.
Estimated Number of Respondents: 60.
Estimated Total Annual Burden Hours: 14.
Abstract: Section 1013(b)(3)(A) of the Dodd-Frank Wall Street
Reform and Consumer Protection Act (Dodd-Frank Act or Act) requires the
CFPB to ``facilitate the centralized collection of, monitoring of, and
response to consumer complaints regarding consumer financial products
or services.'' \1\ The Act also requires the CFPB to ``share consumer
complaint information with prudential regulators, the Federal Trade
Commission, other Federal agencies, and State agencies.'' \2\ To
facilitate the collection of complaints, the CFPB accepts consumer
complaints submitted by Members of Congress on behalf of their
constituents with the consumer's express written authorization for the
release of their personal information. In furtherance of its statutory
mandates related to consumer complaints, the CFPB uses Government and
Congressional Portal Boarding Forms (i.e., Boarding Forms) to register
users for access to secure, web-based portals. The CFPB has developed
separate portals for congressional users and other government users as
part of its secure web portal offerings (the ``Government Portal'' and
the ``Congressional Portal,'' respectively).\3\
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\1\ Codified at 12 U.S.C. 5493(b)(3)(A).
\2\ Dodd-Frank Act section 1013(b)(3)(D), codified at 12 U.S.C.
5493(b)(3)(D).
\3\ In addition to the boarding forms for congressional and
government users, CFPB utilizes a separate OMB-approved form to
board companies onto their own distinct portal to access complaints
submitted against them, through OMB Control Number 3170-0054
(Consumer Complaint Intake System Company Portal Boarding Form
Information Collection System).
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Through the Government Portal, government users can view consumer
complaint information in a user-friendly format that allows easy review
of complaints currently active in the CFPB process, complaints referred
to a prudential Federal regulator, and other closed/archived
complaints.
Through the Congressional Portal, Members of Congress and
authorized congressional office staff can view data associated with
consumer complaints they submit on behalf of their constituents with
the consumer's
[[Page 59720]]
express written authorization for the release of their personal
information. The Congressional Portal only displays information about
complaints submitted by the individual congressional office.
Changes in this revision reflect the requirements outlined in 12
CFR 1070.43(b)(2) that requires a citation to the agency's legal
authority to review, possess, and examine consumer complaints.
Therefore, new language and fields have been added to the form.
Request for Comments: The CFPB published a 60-day Federal Register
notice on March 27, 2024 (89 FR 21244) under Docket Number: CFPB-2024-
0014. The CFPB is publishing this notice and soliciting comments on:
(a) Whether the collection of information is necessary for the proper
performance of the functions of the CFPB, including whether the
information will have practical utility; (b) The accuracy of the CFPB's
estimate of the burden of the collection of information, including the
validity of the methods and the assumptions used; (c) Ways to enhance
the quality, utility, and clarity of the information to be collected;
and (d) Ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology. Comments submitted
in response to this notice will be reviewed by OMB as part of its
review of this request. All comments will become a matter of public
record.
Anthony May,
Paperwork Reduction Act Officer, Consumer Financial Protection Bureau.
[FR Doc. 2024-16120 Filed 7-22-24; 8:45 am]
BILLING CODE 4810-AM-P
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