Notice2024-15284
Name of Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 12, 2024
Issuing agencies
National Aeronautics and Space Administration
Abstract
NASA, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on proposed and/or continuing information collections, as required by the Paperwork Reduction Act of 1995 (PRA).
Full Text
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<title>Federal Register, Volume 89 Issue 134 (Friday, July 12, 2024)</title>
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[Federal Register Volume 89, Number 134 (Friday, July 12, 2024)]
[Notices]
[Pages 57172-57173]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-15284]
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NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
[NASA Document Number: 24-045; NASA Docket Number: NASA-2024-0005]
Name of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: National Aeronautics and Space Administration (NASA).
ACTION: Notice of information collection.
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SUMMARY: NASA, as part of its continuing effort to reduce paperwork and
respondent burden, invites the general public and other Federal
agencies to take this opportunity to comment on proposed and/or
continuing information collections, as required by the Paperwork
Reduction Act of 1995 (PRA).
DATES: Comments are due by August 12, 2024.
ADDRESSES: Written comments and recommendations for this information
collection should be sent within 30 days of publication of this notice
at <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a> and search for NASA Docket NASA-
2024-0005.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the information collection instrument(s) and instructions
should be directed to NASA PRA Clearance Officer, Stayce Hoult, NASA
Headquarters, 300 E Street SW, JC0000, Washington, DC 20546, phone 256-
714-8575, or email <a href="/cdn-cgi/l/email-protection#e58d94c88a868c8ac8959784c895978a82978488a588848c89cb8b849684cb828a93"><span class="__cf_email__" data-cfemail="aec6df83c1cdc7c183dedccf83dedcc1c9dccfc3eec3cfc7c280c0cfddcf80c9c1d8">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
I. Abstract
The proposed information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with the Administration's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations; provide an early warning of issues with service; or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: timeliness;
appropriateness; accuracy of information; courtesy; efficiency of
service delivery; and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
Authority: NASA is committed to effectively performing the Agency's
communication function in accordance with the Space Act Section
203(a)(3) to ``provide for the widest practicable and appropriate
dissemination of information concerning its activities and the results
thereof,'' and to enhance public understanding of, and participation
in, the nation's aeronautical and space program in accordance with the
NASA Strategic Plan.
II. Methods of Collection
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
The collections are voluntary;
The collections are low-burden for respondents (based on
considerations of total burden hours, total number of
[[Page 57173]]
respondents, or burden-hours per respondent) and are low-cost for both
the respondents and the Federal Government;
The collections are non-controversial and do not raise issues of
concern to other Federal agencies;
Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
Information gathered will only be used internally for general
service improvement and program management purposes and is not intended
for release outside of the Agency;
Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made; the sampling frame;
the sample design (including stratification and clustering); the
precision requirements or power calculations that justify the proposed
sample size; the expected response rate; methods for assessing
potential non-response bias; the protocols for data collection; and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
III. Data
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 2700-0153.
Type of review: Extension of approval for a collection of
information.
Affected Public: Federal Government; Individuals and Households;
Businesses and Organization; State, Local, or Tribal Government.
Estimated Annual Number of Activities: 70.
Estimated Number of Respondents per Activity: 2,000.
Annual Responses: 140,000.
Estimated Time per Response: 5 minutes.
Estimated Total Annual Burden Hours: 16,800.
IV. Request for Comments
Comments are invited on: (1) Whether the proposed collection of
information is necessary for the proper performance of the functions of
NASA, including whether the information collected has practical
utility; (2) the accuracy of NASA's estimate of the burden (including
hours and cost) of the proposed collection of information; (3) ways to
enhance the quality, utility, and clarity of the information to be
collected; and (4) ways to minimize the burden of the collection of
information on respondents, including automated collection techniques
or the use of other forms of information technology.
Comments submitted in response to this notice will be summarized
and included in the request for OMB approval of this information
collection. They will also become a matter of public record.
Stayce Hoult,
PRA Clearance Officer, National Aeronautics and Space Administration.
[FR Doc. 2024-15284 Filed 7-11-24; 8:45 am]
BILLING CODE 7510-13-P
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