Proposed Rule2024-14978
Service Performance Measurement Systems for Market Dominant Products
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 10, 2024
Effective
July 24, 2024
Issuing agencies
Postal Regulatory Commission
Abstract
The Advance Notice of Proposed Rulemaking seeks comment on the Commission's review of the accuracy, reliability, and representativeness of the Postal Service's Internal Service Performance Measurement (SPM) System. SPM produces service performance results that are an amalgamation of granular and siloed evaluations of performance for the individual segments of mail collection (First Mile), mail processing (Processing Duration), and mail delivery (Last Mile). Given recent changes in operations and mail mix, the Commission has concerns about the continued validity of the design and implementation of each of these three systems, as well as how the systems function collectively as a whole. This document informs the public of the filing, invites public comment, and takes other administrative steps.
Full Text
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<title>Federal Register, Volume 89 Issue 132 (Wednesday, July 10, 2024)</title>
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[Federal Register Volume 89, Number 132 (Wednesday, July 10, 2024)]
[Proposed Rules]
[Page 56679]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-14978]
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POSTAL REGULATORY COMMISSION
39 CFR Part 3055
[Docket No. RM2024-9; Order No. 7247]
RIN 3211-AA39
Service Performance Measurement Systems for Market Dominant
Products
AGENCY: Postal Regulatory Commission.
ACTION: Advance notice of proposed rulemaking.
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SUMMARY: The Advance Notice of Proposed Rulemaking seeks comment on the
Commission's review of the accuracy, reliability, and
representativeness of the Postal Service's Internal Service Performance
Measurement (SPM) System. SPM produces service performance results that
are an amalgamation of granular and siloed evaluations of performance
for the individual segments of mail collection (First Mile), mail
processing (Processing Duration), and mail delivery (Last Mile). Given
recent changes in operations and mail mix, the Commission has concerns
about the continued validity of the design and implementation of each
of these three systems, as well as how the systems function
collectively as a whole. This document informs the public of the
filing, invites public comment, and takes other administrative steps.
DATES: Technical Conference: July 24, 2024, at 11 a.m., Eastern Time
(ET), Virtual. Comments are due: September 11, 2024. Reply comments are
due: October 9, 2024.
ADDRESSES: Submit comments electronically via the Commission's Filing
Online system at <a href="https://www.prc.gov">https://www.prc.gov</a>. Those who cannot submit comments
electronically should contact the person identified in the FOR FURTHER
INFORMATION CONTACT section by telephone for advice on filing
alternatives. The Rule Summary can be found on the Commission's Rule
Summary Page at <a href="https://www.prc.gov/rule-summary-page">https://www.prc.gov/rule-summary-page</a>.
FOR FURTHER INFORMATION CONTACT: David A. Trissell, General Counsel, at
202-789-6820.
SUPPLEMENTARY INFORMATION: Pursuant to 39 U.S.C. 503, 3652 and 3691,
the Commission finds that it is appropriate to initiate this proceeding
to review the accuracy, reliability, and representativeness of the
Postal Service's Internal Service Performance Measurement (SPM) System.
The Commission seeks comments regarding this review.
SPM produces composite service performance results that are
generated using several different data sources and data processing
methods. The service performance results produced by SPM are an
amalgamation of granular and siloed evaluations of performance for the
individual segments of mail collection (First Mile), mail processing
(Processing Duration), and mail delivery (Last Mile). Given recent
changes in operations and mail mix, the Commission has concerns about
the continued validity of the design and implementation of each of
these three systems, as well as how the systems function collectively
as a whole.
Commission Information Request No. 1 is being issued today in this
docket and the Postal Service shall fully respond by August 14, 2024.
A technical conference will be held live via Microsoft Teams on
July 24, 2024, at 11 a.m. ET. This technical conference is an informal,
off-the-record opportunity to interactively discuss and clarify
technical issues related to the nature and extent of the information
sought in Commission Information Request No. 1, as well as to identify
and discuss information relevant to evaluating the SPM System. Details
on how to participate appear in Order No. 7247.
Interested persons are invited to provide written comments to
facilitate the Commission's review of the accuracy, reliability, and
representativeness of SPM. Below, the Commission identifies specific
topics on which it would particularly appreciate comment. However,
commenters are not limited to addressing these identified topics--the
Commission will consider all comments that fall within the scope of
this proceeding.
1. Is SPM in its current state producing accurate, reliable, and/or
representative measurements of the Postal Service's service
performance? If not, what specific aspect of SPM's design and/or
implementation is causing service performance measurement to be
inaccurate, unreliable, and/or unrepresentative?
2. Are there modifications that could be made to SPM in its current
state that would result in it being more accurate, reliable, and/or
representative?
3. Are there alternative measurement systems (either external or
internal) that would be more accurate, reliable, and/or representative
than SPM?
By the Commission.
Erica A. Barker,
Secretary.
[FR Doc. 2024-14978 Filed 7-9-24; 8:45 am]
BILLING CODE 7710-FW-P
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</html>Indexed from Federal Register on July 10, 2024.
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