Notice2024-13219
Agency Information Collection Activity: GI Bill® School Feedback Tool
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 17, 2024
Issuing agencies
Veterans Affairs Department
Abstract
Veterans Benefits Administration, Department of Veterans Affairs (VA), is announcing an opportunity for public comment on the proposed collection of certain information by the agency. Under the Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to publish notice in the Federal Register concerning each proposed collection of information, including each proposed revision of a currently approved collection, and allow 60 days for public comment in response to the notice.
Full Text
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<title>Federal Register, Volume 89 Issue 117 (Monday, June 17, 2024)</title>
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[Federal Register Volume 89, Number 117 (Monday, June 17, 2024)]
[Notices]
[Pages 51392-51393]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-13219]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0797]
Agency Information Collection Activity: GI Bill[supreg] School
Feedback Tool
AGENCY: Veterans Benefits Administration, Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: Veterans Benefits Administration, Department of Veterans
Affairs (VA), is announcing an opportunity for public comment on the
proposed collection of certain information by the agency. Under the
Paperwork Reduction Act (PRA) of 1995, Federal agencies are required to
publish notice in the Federal Register concerning each proposed
collection of information, including each proposed revision of a
currently approved collection, and allow 60 days for public comment in
response to the notice.
DATES: Comments must be received on or before August 16, 2024.
ADDRESSES: Comments must be submitted through <a href="https://www.regulations.gov/">https://www.regulations.gov/</a>.
FOR FURTHER INFORMATION CONTACT:
Program-Specific information: Nancy Kessinger, 202-632-8924,
<a href="/cdn-cgi/l/email-protection#492728272a3067222c3a3a20272e2c3b093f28672e263f"><span class="__cf_email__" data-cfemail="afc1cec1ccd681c4cadcdcc6c1c8caddefd9ce81c8c0d9">[email protected]</span></a>.
VA PRA information: Maribel Aponte, 202-461-8900,
<a href="/cdn-cgi/l/email-protection#cfb9aeaca0bfaebfaabdb8a0bda4bdaaabbaaeacbb8fb9aee1a8a0b9"><span class="__cf_email__" data-cfemail="275146444857465742555048554c5542435246445367514609404851">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Under the PRA of 1995, Federal agencies must
obtain approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. This request for
comment is being made pursuant to section 3506(c)(2)(A) of the PRA.
With respect to the following collection of information, VBA
invites comments on: (1) whether the proposed collection of information
is necessary for the proper performance of VBA's functions, including
whether the information will have practical utility; (2) the accuracy
of VBA's estimate of the burden of the proposed collection of
information; (3) ways to enhance the quality, utility, and clarity of
the information to be collected; and (4) ways to minimize the burden of
the collection of information on respondents, including through the use
of automated collection techniques or the use of other forms of
information technology.
Title: GI Bill[supreg] School Feedback Tool, No Form.
OMB Control Number: 2900-0797. <a href="https://www.reginfo.gov/public/do/PRASearch">https://www.reginfo.gov/public/do/PRASearch</a> (Once at this link, you can enter the OMB Control Number to
find the historical versions of this Information Collection).
Type of Review: Revision of a currently approved collection.
Abstract: Executive Order 13607, Establishing Principles of
Excellence, which is now identified as the GI Bill School Feedback Tool
is used for Educational Institutions serving service members, Veterans,
spouses, and other family members, requires the establishment of a
centralized complaint system for students receiving federal military
and Veteran educational benefits. The purpose of the complaint system
is to provide a standardized method to submit a complaint against an
educational institution alleging fraudulent and unduly aggressive
recruiting techniques, misrepresentation, payment of incentive
compensation, failure to meet state authorization requirements, or
failure to adhere to the Principles of Excellence as outlined in the
Executive Order. The VA's Principles of Excellence GI Bill[supreg]
School Feedback Tool leverages the Salesforce platform to collect and
manage complaints. The complainants access the complaint system through
the GI Bill website and eBenefits portal. Veterans, family members, or
other members of the public are able to open links at the VA website
location and enter the requested information. Complainants are offered
the opportunity to review the information in their complaint prior to
clicking on the submit button. Once a complaint is submitted, the
complainant receives an email verifying that the complaint was
received.
At this point, the complaint is stored in the complaint system and
is available to select VA employees for review. VA reviews the
complaint, and on behalf of the complainant, shares the complaint with
the institution which is subject of the complaint. VA requests the
institution to formally respond to the complaint within 90 days. If an
institution fails to respond within 90 days, VA will contact the
institution and request a status update.
Once VA receives a response from the institution, VA will forward
the response to the complainant. At this point, VA will close the case.
Valid complaints received are transmitted to the central repository at
FTC Consumer Sentinel. The information in the central repository is the
same information provided by the complainant. Authorized law
enforcement officials who have been granted access to the FTC Consumer
Sentinel database have access to view all complaints. The
[[Page 51393]]
respondent submits a complaint about an educational institution online
through either the GI Bill website or the eBenefit portal. The
information gathered can only be obtained from the individual
respondents. Valid complaints will be accepted from third parties. The
Feedback Tool process for VA's complaint system data elements include:
Institution/Employer: There are over 36,000 educational
institutions that are approved for VA education benefits.
Anonymous Complaints: The Feedback Tool Complaint System allows for
a user to file anonymous complaints. Based on working group discussions
with CFPB and FTC, VA believes that allowing anonymous complaints will
garner more ground truth on what is happening with Veterans using their
education benefits at different schools.
Required fields: As a result of allowing anonymous complaints, many
of the fields will not be required by VA.
Affected Public: Individuals and Households.
Estimated Annual Burden: 305 hours.
Estimated Average Burden Time per Respondent: 15 minutes.
Frequency of Response: On occasion.
Estimated Number of Respondents: 1,222.
Authority: 44 U.S.C. 3501 et seq.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.) Office of Enterprise and Integration/
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2024-13219 Filed 6-14-24; 8:45 am]
BILLING CODE 8320-01-P
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