Notice2024-13189
Agency Information Collection Activities; Submission for OMB Review; Information Collection Renewal; Comment Request; Fast Track Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
June 17, 2024
Issuing agencies
Government Ethics Office
Abstract
After this first round notice and public comment period, the U.S. Office of Government Ethics (OGE) intends to submit a request for a renewed Generic Clearance for the collection of qualitative feedback on agency service delivery for review and approval of a three-year extension under the Paperwork Reduction Act.
Full Text
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<title>Federal Register, Volume 89 Issue 117 (Monday, June 17, 2024)</title>
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[Federal Register Volume 89, Number 117 (Monday, June 17, 2024)]
[Notices]
[Pages 51344-51345]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-13189]
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OFFICE OF GOVERNMENT ETHICS
Agency Information Collection Activities; Submission for OMB
Review; Information Collection Renewal; Comment Request; Fast Track
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
AGENCY: Office of Government Ethics (OGE).
ACTION: Notice of request for comments.
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SUMMARY: After this first round notice and public comment period, the
U.S. Office of Government Ethics (OGE) intends to submit a request for
a renewed Generic Clearance for the collection of qualitative feedback
on agency service delivery for review and approval of a three-year
extension under the Paperwork Reduction Act.
DATES: Written comments on this proposed extension are invited and must
be received by August 16, 2024.
ADDRESSES: Comments may be submitted to OGE, by any of the following
methods:
Email: <a href="/cdn-cgi/l/email-protection#b9cccad6dedcf9d6dedc97ded6cf"><span class="__cf_email__" data-cfemail="6411170b0301240b03014a030b12">[email protected]</span></a>. (Include reference to ``Fast Track Generic
Clearance comment'' in the subject line of the message.)
Mail: Office of Government Ethics, 250 E Street SW, Suite 750,
Washington, DC 20024-3249, Attention: Jennifer Matis, Associate
Counsel.
Instructions: Comments may be posted on OGE's website, <a href="http://www.oge.gov">www.oge.gov</a>.
Sensitive personal information, such as account numbers or Social
Security numbers, should not be included. Comments generally will not
be edited to remove any identifying or contact information.
FOR FURTHER INFORMATION CONTACT: Jennifer Matis at the U.S. Office of
Government Ethics; telephone: 202-482-9216; TTY: 800-877-8339; Email:
<a href="/cdn-cgi/l/email-protection#b7c2c4d8d0d2f7d8d0d299d0d8c1"><span class="__cf_email__" data-cfemail="4732342820220728202269202831">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Fast Track Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
Abstract: The proposed Generic Clearance provides a means to garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the agency's commitment to improving service
delivery. Qualitative feedback means information that provides useful
insights on perceptions and opinions but is not a statistical survey
that yields quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training, or changes in operations might improve
delivery of products or services. These collections will allow for
ongoing, collaborative, and actionable communications between the
agency and its customers and stakeholders. It will also allow feedback
to contribute directly to the improvement of program management.
OGE expects to use various methods (e.g., focus groups, customer
satisfaction surveys, comment cards) to solicit feedback. Responses
will be assessed to plan and inform efforts to improve or maintain the
quality of service offered to the public and other agency stakeholders.
If this information is not collected, vital feedback from customers and
stakeholders on the agency's services will be unavailable.
The agency will only submit a collection for approval under this
Generic Clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are noncontroversial;
<bullet> The collections are focused on the awareness,
understanding, attitudes, preferences, or experiences of the public or
other stakeholders in order to improve existing or future services,
products, or communication materials;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release to the public;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information,
and the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this Generic Clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of Generic Clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections submitted under this
Generic Clearance will not result in any new system of records
containing privacy information and will not ask questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, and other matters that are commonly considered private.
OMB Number: 3209-0010.
Type of Request: Extension.
Affected Public: Individuals; Business or Other For-Profit
Institutions; Not-For-Profit Institutions; State, Local, or Tribal
Government.
Estimated Annual Number of Respondents: 91,555.
Average Expected Annual Number of Activities: 6.
Average Number of Respondents per Activity:15,259.
Responses per Respondent: 1.
Annual Responses: 91,555.
Average Minutes per Response: 56 minutes.
Annual Burden Hours: 4,030 hours.
Frequency: On occasion.
Request for Comments: Agency and public comment is invited
specifically on the need for and practical utility of this Generic
Clearance, the accuracy of OGE's burden estimate, the enhancement of
quality, utility and clarity of the information collected, and the
minimization of burden (including the use of information technology).
Comments received in response to this
[[Page 51345]]
notice will be summarized for, and included with, the OGE Generic
Clearance request. The comments will also become a matter of public
record.
Approved: June 11, 2024.
Shelley K. Finlayson,
Acting Director, U.S. Office of Government Ethics.
[FR Doc. 2024-13189 Filed 6-14-24; 8:45 am]
BILLING CODE 6345-03-P
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