Notice2024-11340
Agency Information Collection Activities; Extension; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 23, 2024
Issuing agencies
Homeland Security DepartmentU.S. Customs and Border Protection
Abstract
The Department of Homeland Security, U.S. Customs and Border Protection (CBP) will be submitting the following information collection request to the Office of Management and Budget (OMB) for review and approval in accordance with the Paperwork Reduction Act of 1995 (PRA). The information collection is published in the Federal Register to obtain comments from the public and affected agencies.
Full Text
<html>
<head>
<title>Federal Register, Volume 89 Issue 101 (Thursday, May 23, 2024)</title>
</head>
<body><pre>
[Federal Register Volume 89, Number 101 (Thursday, May 23, 2024)]
[Notices]
[Pages 45670-45671]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-11340]
-----------------------------------------------------------------------
DEPARTMENT OF HOMELAND SECURITY
U.S. Customs and Border Protection
[OMB Control Number 1651-0136]
Agency Information Collection Activities; Extension; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: U.S. Customs and Border Protection (CBP), Department of
Homeland Security.
ACTION: 30-Day notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: The Department of Homeland Security, U.S. Customs and Border
Protection (CBP) will be submitting the following information
collection request to the Office of Management and Budget (OMB) for
review and approval in accordance with the Paperwork Reduction Act of
1995 (PRA). The information collection is published in the Federal
Register to obtain comments from the public and affected agencies.
DATES: Comments are encouraged and must be submitted (no later than
June 24, 2024) to be assured of consideration.
ADDRESSES: Written comments and/or suggestions regarding the item(s)
contained in this notice should be sent within 30 days of publication
of this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Please submit
written comments and/or suggestions in English. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Requests for additional PRA
information should be directed to Seth Renkema, Chief, Economic Impact
Analysis Branch, U.S. Customs and Border Protection, Office of Trade,
Regulations and Rulings, 90 K Street NE, 10th Floor, Washington, DC
20229-1177, Telephone number 202-325-0056 or via email
<a href="/cdn-cgi/l/email-protection#622120323d323023220100124c060a114c050d14"><span class="__cf_email__" data-cfemail="f0b3b2a0afa0a2b1b0939280de949883de979f86">[email protected]</span></a>. Please note that the contact information provided
here is solely for questions regarding this notice. Individuals seeking
information about other CBP programs should contact the CBP National
Customer Service Center at 877-227-5511, (TTY) 1-800-877-8339, or CBP
website at <a href="https://www.cbp.gov/">https://www.cbp.gov/</a>.
SUPPLEMENTARY INFORMATION: CBP invites the general public and other
Federal agencies to comment on the proposed and/or continuing
information collections pursuant to the Paperwork Reduction Act of 1995
(44 U.S.C. 3501 et seq.). This proposed information collection was
previously published in the Federal Register (89 FR 5251) on January
26, 2024, allowing for a 60-day comment period. This notice allows for
an additional 30 days for public comments. This process is conducted in
accordance with 5 CFR 1320.8. Written comments and suggestions from the
public and affected agencies should address one or more of the
following four points: (1) whether the proposed collection of
information is necessary for the proper performance of the functions of
the agency, including whether the information will have practical
utility; (2) the accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (3) suggestions to enhance the
quality, utility, and clarity of the information to be collected; and
(4) suggestions to minimize the burden of the collection of information
on those who are to respond, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses. The comments that are submitted
will be summarized and included in the request for approval. All
comments will become a matter of public record.
Overview of This Information Collection
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1651-0136.
Form Number: N/A.
Current Actions: CBP proposes to extend the expiration date of this
information collection with a change in burden hours.
Type of Review: Extension (with change).
Affected Public: Individuals and Businesses.
Abstract: Executive Order 12862, Setting Customer Service
Standards, directs Federal agencies to provide service to the public
that matches or exceeds the best service available in the private
sector. Executive Order 14058, Transforming Federal Customer Experience
and Service Delivery to Rebuild Trust in Government, reiterates that
Federal agencies should continually improve their understanding of
their customers and their customer experience challenges. In order to
work continuously to ensure that our programs are effective and meet
our customers' needs, CBP seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on our service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
This collection of information is necessary to enable CBP to garner
customer and stakeholder feedback in an efficient, timely manner, in
accordance with our commitment to improving service delivery. The
information collected from our customers and stakeholders will help
ensure that users have an effective, efficient, and satisfying
experience with CBP's programs. This feedback will provide insights
into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative,
[[Page 45671]]
and actionable communications between CBP and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
Type of Information Collection: Customer Feedback.
Estimated Number of Respondents: 620,000.
Estimated Number of Annual Responses per Respondent: 1.
Estimated Number of Total Annual Responses: 620,000.
Estimated Time per Response: 5 minutes.
Estimated Total Annual Burden Hours: 51,000.
Dated: May 20, 2024.
Seth D. Renkema,
Branch Chief, Economic Impact Analysis Branch, U.S. Customs and Border
Protection.
[FR Doc. 2024-11340 Filed 5-22-24; 8:45 am]
BILLING CODE 9111-14-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on May 23, 2024.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.