Notice2024-11302
Agency Information Collection Activities: Requests for Comments; Clearance of a Renewed Approval of Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
May 23, 2024
Issuing agencies
Transportation DepartmentFederal Aviation Administration
Abstract
In accordance with the Paperwork Reduction Act of 1995, FAA invites public comments about our intention to request the Office of Management and Budget (OMB) approval to renew a generic information collection. As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, FAA has an approved Generic Information Collection Request (Generic ICR): "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery".
Full Text
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<title>Federal Register, Volume 89 Issue 101 (Thursday, May 23, 2024)</title>
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[Federal Register Volume 89, Number 101 (Thursday, May 23, 2024)]
[Notices]
[Pages 45731-45732]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-11302]
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DEPARTMENT OF TRANSPORTATION
Federal Aviation Administration
[Docket No. FAA-2024-1636]
Agency Information Collection Activities: Requests for Comments;
Clearance of a Renewed Approval of Information Collection: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Federal Aviation Administration (FAA), DOT.
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, FAA
invites public comments about our intention to request the Office of
Management and Budget (OMB) approval to renew a generic information
collection. As part of a Federal Government-wide effort to streamline
the process to seek feedback from the public on service delivery, FAA
has an approved Generic Information Collection Request (Generic ICR):
``Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery''.
DATES: Written comments should be submitted by July 22, 2024.
ADDRESSES: Please send written comments:
By Electronic Docket: <a href="http://www.regulations.gov">www.regulations.gov</a> (Enter docket number into
search field).
By mail: Barbara Hall, Federal Aviation Administration, ASP-110,
10101 Hillwood Parkway, Fort Worth, TX 76177.
FOR FURTHER INFORMATION CONTACT: Barbara Hall at (940) 594-5913, or by
email at: <a href="/cdn-cgi/l/email-protection#1b597a69797a697a355735537a77775b7d7a7a357c746d"><span class="__cf_email__" data-cfemail="b6f4d7c4d4d7c4d798fa98fed7dadaf6d0d7d798d1d9c0">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including (a) Whether the proposed
collection of information is necessary for FAA's performance; (b) the
accuracy of the estimated burden; (c) ways for FAA to enhance the
quality, utility and clarity of the information collection; and (d)
ways that the burden could be minimized without reducing the quality of
the collected information. The agency will summarize and/or include
your comments in the request for OMB's clearance of this information
collection.
OMB Control Number: 2120-0746.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Form Numbers: NA.
Type of Review: Renewal of a generic information collection.
Background: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
Respondents: Approximately 110,000 Individuals and Households,
Businesses and Organizations, State, Local or Tribal Government.
Frequency: Once per request.
Estimated Average Burden per Response: 10 minutes.
Estimated Total Annual Burden: 18,330 hours.
[[Page 45732]]
Issued in Fort Worth, TX, on May 17, 2024.
Barbara L. Hall,
FAA Information Collection Clearance Officer, Performance, Policy, and
Records Management' Branch, ASP-110
[FR Doc. 2024-11302 Filed 5-22-24; 8:45 am]
BILLING CODE 4910-13-P
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