Notice2024-11272
Agency Information Collection Activities; Submission to the Office of Management and Budget for Review and Approval; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
May 23, 2024
Issuing agencies
Homeland Security Department
Abstract
The Office of the Chief Information Office (OCIO) within Cybersecurity and Infrastructure Security Agency (CISA) submits the following information collection request (ICR) to the Office of Management and Budget (OMB) for review and clearance. CISA previously published this information collection request (ICR) in the Federal Register on February 15, 2024 for a 60-day public comment period. Zero comments were received by CISA. The purpose of this notice is to allow additional 30-days for public comments.
Full Text
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<title>Federal Register, Volume 89 Issue 101 (Thursday, May 23, 2024)</title>
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[Federal Register Volume 89, Number 101 (Thursday, May 23, 2024)]
[Notices]
[Pages 45671-45672]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-11272]
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DEPARTMENT OF HOMELAND SECURITY
[Docket No. CISA-2024-0006]
Agency Information Collection Activities; Submission to the
Office of Management and Budget for Review and Approval; Comment
Request; Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery
AGENCY: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
ACTION: 30-Day notice and request for comments; extension of
information collection request: 1670-0027.
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SUMMARY: The Office of the Chief Information Office (OCIO) within
Cybersecurity and Infrastructure Security Agency (CISA) submits the
following information collection request (ICR) to the Office of
Management and Budget (OMB) for review and clearance. CISA previously
published this information collection request (ICR) in the Federal
Register on February 15, 2024 for a 60-day public comment period. Zero
comments were received by CISA. The purpose of this notice is to allow
additional 30-days for public comments.
DATES: Comments are encouraged and will be accepted until June 24,
2024. Submissions received after the deadline for receiving comments
may not be considered.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
FOR FURTHER INFORMATION CONTACT: Benjamin Thomsen, 202-254-7179,
<a href="/cdn-cgi/l/email-protection#27646e746609777566674f5609434f5409404851"><span class="__cf_email__" data-cfemail="e8aba1bba9c6b8baa9a88099c68c809bc68f879e">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The information collection activity provides
a means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. CISA is planning to submit
this collection to OMB for approval. By qualitative feedback we mean
information that provides useful insights on perceptions and opinions
but are not statistical surveys that yield quantitative results that
can be generalized to the population of study.
This feedback will provide insights into customer or stakeholder
perceptions, experiences, and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services.
These collections will allow for ongoing, collaborative, and
actionable communications between CISA and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public.
If this information is not collected, vital feedback from customers
and stakeholders on CISA's services will be unavailable. CISA will only
submit a collection for approval under this generic clearance if it
meets the following conditions:
1. The collections are voluntary;
2. The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
3. The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
4. Any collection is targeted to the solicitation of opinions from
respondents who have experience with the program or may have experience
with the program in the near future;
5. Personally identifiable information is collected only to the
extent necessary and is not retained;
6. Information gathered is intended to be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the CISA (if released, CISA must
indicate the qualitative nature of the information);
7. Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
8. Information gathered will yield qualitative information; the
collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
[[Page 45672]]
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing personal information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
This is an extension of an existing information collection that was
initially approved by OMB on 10/05/2014. The evaluation form's most
recent approval obtained on 5/14/2021 to expire on 5/31/2024. There are
no substantial changes to the extension request for approval.
Analysis
Agency: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1670-0027.
Frequency: Annually.
Affected Public: State, local, Tribal, and Territorial governments
and private sector.
Number of Respondents: 2,500,630.
Estimated Time per Respondent: Between 0.05 hours and 1 hour.
Total Burden Hours: 125,180.
Annualized Respondent Cost: $5,273,145.
Total Annualized Respondent Out-of-Pocket Cost: $0.
Total Annualized Government Cost: $200,000.
Robert J. Costello,
Chief Information Officer, Department of Homeland Security,
Cybersecurity and Infrastructure Security Agency.
[FR Doc. 2024-11272 Filed 5-22-24; 8:45 am]
BILLING CODE 9111-LF-P
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