Notice2024-10937
Submission for Review: Renewal of an Existing Information Collection, (Generic Clearance for Improving Customer Experience), OMB Control No. 3206-0276
Primary source
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Published
May 21, 2024
Issuing agencies
Personnel Management Office
Abstract
In accordance with the Paperwork Reduction Act of 1995, OPM is proposing revisions to a currently approved information collection, OMB Control Number, 3206-0276: Generic Clearance for Improving Customer Service.
Full Text
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<title>Federal Register, Volume 89 Issue 99 (Tuesday, May 21, 2024)</title>
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[Federal Register Volume 89, Number 99 (Tuesday, May 21, 2024)]
[Notices]
[Page 44717]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-10937]
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OFFICE OF PERSONNEL MANAGEMENT
Submission for Review: Renewal of an Existing Information
Collection, (Generic Clearance for Improving Customer Experience), OMB
Control No. 3206-0276
AGENCY: Office of Personnel Management (OPM).
ACTION: 30-Day notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, OPM is
proposing revisions to a currently approved information collection, OMB
Control Number, 3206-0276: Generic Clearance for Improving Customer
Service.
DATES: Comments are encouraged and will be accepted until June 20,
2024.
ADDRESSES: Written comments and recommendations for proposed
information collection requests should be sent within 30 days of
publication of this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find
this particular information collection request by selecting ``Office of
Personnel Management'' under ``Currently Under Review,'' then check
``Only Show ICR for Public Comment'' checkbox.
FOR FURTHER INFORMATION CONTACT: For specific questions related to this
information collection activities, please contact. Human Resources
Solution, Office of Personnel Management, 1900 E. Street NW,
Washington, DC 20415, Attention: Michelle Earley, or via electronic
mail to <a href="/cdn-cgi/l/email-protection#5b363238333e37373e753e3a29373e221b342b36753c342d"><span class="__cf_email__" data-cfemail="d9b4b0bab1bcb5b5bcf7bcb8abb5bca099b6a9b4f7beb6af">[email protected]</span></a> or phone at 202-936-2034.
SUPPLEMENTARY INFORMATION: OPM, in accordance with the Paperwork
Reduction Act of 1995 (PRA) (44 U.S.C. 3506(c)(2)(A)), provides the
public with an opportunity to comment on proposed, revised, and
continuing collections of information. This helps the Agency assess the
impact of its information collection requirements and minimize the
public's reporting burden. It also helps the public understand the
Agency's information collection requirements and provides the requested
data in the desired format.
OPM is soliciting comments on the proposed information collection
request (ICR) that is described below. OPM has revised language to
conform with revisions to OMB Circular A-11 Section 280 regarding
customer satisfaction surveys and updated the number of respondents and
total burden hours included under this generic clearance for the
following types of collections: customer interviews, focus groups,
feedback surveys, user testing (rapid feedback), and user testing (deep
dives). This ICR was previously published in the Federal Register on
October 31, 2023, at 88 FR 74540 allowing for a 60-day public comment
period. No comments were received for this ICR. The purpose of this
notice is to allow an additional 30 days for public comments. The
Agency is especially interested in public comment addressing the
following issues: (1) whether this collection is necessary to the
proper functions of the Agency; (2) whether this information be
processed and used in a timely manner; (3) the accuracy of the burden
estimate; (4) ways the Agency can enhance the quality, utility, and
clarity of the information to be collected; and (5) ways the Agency can
minimize the burden of this collection on the respondents, including
through the use of information technology. Written comments received in
response to this notice will be considered public records.
Analysis
Agency: Office of Personnel Management.
Title: OPM Customer Experience.
OMB Number: 3206-0276.
Affected Public: Individuals.
Number of Respondents: 4,013,750.
Estimated Time per Respondent: 15 minutes.
Total Burden Hours: 1,006,125 hours.
Office of Personnel Management.
Kayyonne Marston,
Federal Register Liaison.
[FR Doc. 2024-10937 Filed 5-20-24; 8:45 am]
BILLING CODE 6325-43-P
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