Notice2024-10542
Notice of Information Collection, Request for Comment
Primary source
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Published
May 14, 2024
Issuing agencies
Agriculture Department
Abstract
The Office of the Chief Information Officer, as part of its continuing effort to reduce paperwork and respondent burden, invites the public to comment on the "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery" for approval under the Paperwork Reduction Act. This collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. This notice announces our intent to submit this collection to Office of Management and Budget (OMB) for approval and solicit comments on specific aspects for the proposed information collection.
Full Text
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<title>Federal Register, Volume 89 Issue 94 (Tuesday, May 14, 2024)</title>
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[Federal Register Volume 89, Number 94 (Tuesday, May 14, 2024)]
[Notices]
[Pages 41925-41926]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-10542]
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Notices
Federal Register
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Federal Register / Vol. 89, No. 94 / Tuesday, May 14, 2024 /
Notices
[[Page 41925]]
DEPARTMENT OF AGRICULTURE
Notice of Information Collection, Request for Comment
AGENCY: Department of Agriculture (USDA).
ACTION: Notice and request for comments.
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SUMMARY: The Office of the Chief Information Officer, as part of its
continuing effort to reduce paperwork and respondent burden, invites
the public to comment on the ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery'' for approval under
the Paperwork Reduction Act. This collection was developed as part of a
Federal Government-wide effort to streamline the process for seeking
feedback from the public on service delivery. This notice announces our
intent to submit this collection to Office of Management and Budget
(OMB) for approval and solicit comments on specific aspects for the
proposed information collection.
DATES: Comments on this notice must be received by July 15, 2024 to be
assured of consideration.
ADDRESSES: Interested persons are invited to submit comments on this
notice. Comments may be submitted through the: Federal eRulemaking
Portal: This website provides the ability to type short comments
directly into the comment field on this web page or attach a file for
lengthier comments. Go to <a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the on-
line instructions at that site for submitting comments.
You may also send comments to the Desk Officer for USDA, Office of
Information and Regulatory Affairs, Office of Management and Budget,
Washington, DC 20503. All items submitted must include the Agency name
and docket number Department of Agriculture, USDA-2022-0011. Comments
received in response to this docket will be made available for public
inspection and posted without change, including any personal
information, to <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
FOR FURTHER INFORMATION CONTACT: Levi S. Harrell, email:
<a href="/cdn-cgi/l/email-protection#105c7566793e58716262757c7c50656374713e777f66"><span class="__cf_email__" data-cfemail="135f76657a3d5b726161767f7f53666077723d747c65">[email protected]</span></a>; telephone: (202) 924-0168. Person with
disabilities who require alternative means for communication should
contact the USDA Target Center at (202) 720-2600 (voice) or 844-433-
2774 (toll-free nationwide).
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 0503-0021.
OMB Expiration Date of Approval: Three years from the approval
date.
Type of Request: Renewal/Extension of approval for a current
information collection.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improve service delivery. By qualitative feedback, we
mean information that provides useful insights on perceptions and
opinions, but not statistical surveys that yield quantitative results
that can be generalized to the population. This feedback will, (1)
provide insights into customer or stakeholder perceptions, experiences
and expectations, (2) provide an early warning of issues with service
and, (3) focus attention on areas where communication, training or
changes in operations might improve delivery of products or services.
This collection will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: Timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for substantially
informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data usage requires more rigorous designs that address the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
[[Page 41926]]
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Renewal/Extension of approval for a current
information collection.
Type of Review: Renewal.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 30,000.
Below we provide projected average estimates for the next 3-years:
Average Expected Annual Number of Activities: 20.
Average Number of Respondents per Activity: 1.
Annual Responses: 30,000.
Frequency of Response: Once per request.
Average Minutes per Response: 30.
Burden Hours: 16,750.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval.
Comments are invited on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information shall have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by persons to generate, maintain, retain, disclose,
or provide information to or for a Federal agency. This includes the
time needed to review instructions to (1) develop, acquire, install,
and utilize technology and systems for the purpose of collecting,
validating and verifying information, processing and maintaining
information, and disclosing and providing information; (2) train
personnel and be able to respond to a collection of information, to
search data sources, (3) complete and review the collection of
information; and to transmit or otherwise disclose the information.
All written comments will be available for public inspection at
<a href="http://Regulations.gov">Regulations.gov</a>.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Gary Washington,
Chief Information Officer, Office of the Chief Information Officer.
[FR Doc. 2024-10542 Filed 5-13-24; 8:45 am]
BILLING CODE 3410-KR-P
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