Notice2024-10404
Privacy Act of 1974; System of Records
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
May 13, 2024
Effective
June 12, 2024
Issuing agencies
General Services Administration
Abstract
Pursuant to the provisions of the Privacy Act of 1974, notice is given that the General Services Administration (GSA) proposes to modify an existing system of records, entitled Login.gov (GSA/TTS-1). GSA maintains this system of records to provide a secure sign-in service with the capability to authenticate and identity proof users before the user is granted access to participating government websites or applications.
Full Text
<html>
<head>
<title>Federal Register, Volume 89 Issue 93 (Monday, May 13, 2024)</title>
</head>
<body><pre>
[Federal Register Volume 89, Number 93 (Monday, May 13, 2024)]
[Notices]
[Pages 41436-41438]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-10404]
=======================================================================
-----------------------------------------------------------------------
GENERAL SERVICES ADMINISTRATION
[Notice-IEB-2024-02; Docket No. 2024-0002; Sequence No. 20]
Privacy Act of 1974; System of Records
AGENCY: Office of IEB; General Services Administration (GSA).
ACTION: Notice of a modified system of records.
-----------------------------------------------------------------------
SUMMARY: Pursuant to the provisions of the Privacy Act of 1974, notice
is given that the General Services Administration (GSA) proposes to
modify an existing system of records, entitled <a href="http://Login.gov">Login.gov</a> (GSA/TTS-1).
GSA maintains this system of records to provide a secure sign-in
service with the capability to authenticate and identity proof users
before the user is granted access to participating government websites
or applications.
DATES: Submit comments on or before June 12, 2024. Routine use ``f.''
will be effective June 12, 2024.
ADDRESSES: Comments may be submitted to the Federal eRulemaking Portal,
<a href="http://www.regulations.gov">http://www.regulations.gov</a>. Submit comments by searching for GSA/TTS-1.
FOR FURTHER INFORMATION CONTACT: Call or email Richard Speidel, Chief
Privacy Officer at 202-969-5830 and <a href="/cdn-cgi/l/email-protection#f2958193dc82809b8493918b939186b2958193dc959d84"><span class="__cf_email__" data-cfemail="4f283c2e613f3d26392e2c362e2c3b0f283c2e61282039">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: GSA proposes to modify a system of records
subject to the Privacy Act of 1974, 5 U.S.C. 552a. GSA is modifying the
categories of records in the system, routine uses of records maintained
in the system, and the policies and practices for retention and
disposal of records. This modification is intended to revise and
replace all notices previously describing this system of records.
GSA is also making technical changes to GSA/TTS-1 consistent with
OMB Circular No. A-108. Accordingly, GSA has made technical corrections
and non-substantive language revisions to the ``Policies and Practices
for Storage of Records'' and ``Contesting Record Procedures'' sections.
SYSTEM NAME AND NUMBER:
<a href="http://Login.gov">Login.gov</a>, GSA/TTS-1
SECURITY CLASSIFICATION:
Unclassified
SYSTEM LOCATION:
General Services Administration owns <a href="http://Login.gov">Login.gov</a>, which is housed in
secure data centers in the continental United States. Contact the
System Manager listed below for additional information.
SYSTEM MANAGER(S):
Daniel Lopez-Braus, Director, <a href="http://Login.gov">Login.gov</a>, TTS, Office of Solutions,
General Services Administration, 1800 F Street NW, Washington, DC
20405. <a href="https://www.login.gov">https://www.login.gov</a>.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
E-Government Act of 2002 (Pub. L. 107-347, 44 U.S.C. 3501 note), 6
U.S.C. 1523 (b)(1)(A)-(E), and 40 U.S.C. 501.
PURPOSE(S) OF THE SYSTEM:
The purposes of the system are:
<bullet> to provide a secure sign-in service with the capability to
authenticate and identity proof users before the user is granted access
to participating government websites or applications;
<bullet> to prevent fraud and to protect the integrity of the
<a href="http://Login.gov">Login.gov</a> system; and
<bullet> to conduct studies into enhancements to the secure sign-in
service, including demographic studies of the equitable performance of
new technologies.
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
Individuals covered by this system of records include members of
the public seeking electronic access to a website or application from a
Federal, State, or local agency that has integrated with <a href="http://Login.gov">Login.gov</a>
(``partner agency'') and participants in studies commissioned by GSA to
evaluate equitable performance of new identity verification and fraud
prevention technologies.
CATEGORIES OF RECORDS IN THE SYSTEM:
The system contains information provided by individuals who create
and use <a href="http://Login.gov">Login.gov</a> accounts. There are two types of accounts in the
<a href="http://Login.gov">Login.gov</a> system: records related to the process of authenticating a
<a href="http://Login.gov">Login.gov</a> user's account, and records related to the process in which
an individual's identity is verified.
For accounts for which <a href="http://Login.gov">Login.gov</a> is authenticating the user, the
system collects and mai
<bullet> email address,
<bullet> password,
<bullet> and phone number (optionally).ntains:
For remote (but not in-person) verification of accounts that
require a verified identity, the system collects the following after
each identity proofing transaction:
<bullet> photographs of their government-issued ID, to include all
personal information and images on the ID; and
<bullet> a self-photograph of the user.
ID card images and data collected from government-issued IDs are
assessed to determine the document's authenticity as part of the
identity verification process. Self-photographs of the user are only
collected when partner agencies require verification by biometric
comparison, a process that involves comparing the user's self-
photograph to the portrait on their government-issued ID.
For all accounts that require a verified identity, the system
collects and maintains:
<bullet> Social Security Number (SSN); and
<bullet> phone number or postal address.
Each third-party identity proofing service will send information
back to <a href="http://Login.gov">Login.gov</a> about its attempt to identity proof the user,
including:
<bullet> Transaction ID;
<bullet> pass/fail indicator;
<bullet> date/time of transaction; and
<bullet> status codes associated with the transaction data.
Each partner agency whose services the user accesses via <a href="http://Login.gov">Login.gov</a>
may add its own unique identifier to that user's account information.
To protect the public and the integrity of the system, <a href="http://Login.gov">Login.gov</a>
needs to detect and prevent fraud while providing redress to users who
were unable to complete identity verification. To that end, <a href="http://Login.gov">Login.gov</a>
will also obtain a collection of information about the device (a
``Device ID'') including, for example browser type and internet
protocol (IP) address, and usage patterns (e.g., keyboard, mouse, or
touchscreen behavior) used to access their <a href="http://Login.gov">Login.gov</a> account. The
Device ID and usage patterns are assessed by a third-party fraud
prevention service along with the other information collected by
<a href="http://Login.gov">Login.gov</a>. The third-party fraud prevention services provide <a href="http://Login.gov">Login.gov</a>
risk scores for all of the information assessed, and also provide other
identifying attributes that have been associated with that same Device
ID in the past. Those identifying attributes include, but are not
limited to, names, addresses, phone numbers, and SSNs that have been
associated with the Device ID.
Separate from <a href="http://Login.gov">Login.gov</a>'s active sign-on service, GSA may also
conduct studies in which it temporarily collects information from
voluntary participants
[[Page 41437]]
to evaluate the equitable performance of new technologies and guide
service improvements. In addition to the categories of records
previously described, collection of information for studies could
include, but is not limited to:
<bullet> demographic information such as race, ethnicity, gender,
income, age, and education.
For further details about Login's data use and privacy policies,
refer to the <a href="http://Login.gov">Login.gov</a> Privacy Impact Assessment. <a href="https://www.gsa.gov/reference/gsa-privacy-program/privacy-impact-assessments-pia">https://www.gsa.gov/reference/gsa-privacy-program/privacy-impact-assessments-pia</a>.
RECORD SOURCE CATEGORIES:
The sources for information in the system include individual
<a href="http://Login.gov">Login.gov</a> users, participants in GSA-commissioned studies, third-party
identity-proofing services, partner agencies, and third-party fraud
prevention services. Individual users and research participants provide
information needed to authenticate themselves, verify their identity,
or voluntarily respond to research surveys. Each third-party identity
proofing service provides transaction details about their attempt to
identity proof a user. Partner agencies may provide their own unique
identifier to that user's account information. Third party fraud
prevention services provide risk scores and identity attributes
associated with a user's Device ID.
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND PURPOSES OF SUCH USES:
In addition to those disclosures generally permitted under 5 U.S.C.
552a(b) of the Privacy Act, all or a portion of the records or
information contained in this system may be disclosed to authorized
entities, as is determined to be relevant and necessary, outside GSA as
a routine use pursuant to 5 U.S.C. 552a(b)(3) as follows:
a. To the Department of Justice or other Federal agency conducting
litigation or in proceedings before any court, adjudicative or
administrative body, when: (a) GSA or any component thereof, or (b) any
employee of GSA in his/her official capacity, or (c) any employee of
GSA in his/her individual capacity where DOJ or GSA has agreed to
represent the employee, or (d) the United States or any agency thereof,
is a party to the litigation or has an interest in such litigation, and
GSA determines that the records are both relevant and necessary to the
litigation.
b. To third parties providing remote or in-person authentication
and identity proofing services, inclusive of other Federal agencies
providing such services, as necessary to authenticate and/or identity
proof an individual for access to a participating government website or
application;
c. To an appropriate Federal, State, Tribal, local, international,
or foreign law enforcement agency or other appropriate authority
charged with investigating or prosecuting a violation or enforcing or
implementing a law, rule, regulation, or order, where a record, either
on its face or in conjunction with other information, indicates a
violation or potential violation of law, which includes criminal,
civil, or regulatory violations and such disclosure is proper and
consistent with the official duties of the person making the
disclosure.
d. To a Member of Congress or his or her staff in response to a
request made on behalf of and at the request of the individual who is
the subject of the record.
e. To the Office of Management and Budget (OMB), Office of
Inspector General (OIG), and the Government Accountability Office (GAO)
in accordance with their responsibilities for evaluation or oversight
of Federal programs.
f. To compare such records to other agencies' systems of records or
to non-Federal records, in coordination with an OIG in conducting an
audit, investigation, inspection, evaluation, or some other review as
authorized by the Inspector General Act.
g. To an expert, consultant, or contractor of GSA in the
performance of a Federal duty to which the information is relevant and
necessary.
h. To the National Archives and Records Administration (NARA) for
records management inspections conducted under authority of 44 U.S.C.
2904 and 2906.
i. To appropriate agencies, entities, and persons when (1) GSA
suspects or has confirmed that there has been a breach of the system of
records; (2) GSA has determined that as a result of the suspected or
confirmed breach there is a risk of harm to individuals, GSA (including
its information systems, programs and operations), the Federal
Government, or national security; and (3) the disclosure made to such
agencies, entities, and persons is reasonably necessary to assist in
connection with GSA's efforts to respond to the suspected or confirmed
breach or to prevent, minimize, or remedy such harm.
j. To another Federal agency or Federal entity, when GSA determines
that information from this system of records is reasonably necessary to
assist the recipient agency or entity in (1) responding to a suspected
or confirmed breach or (2) preventing, minimizing, or remedying the
risk of harm to individuals, the recipient agency or entity (including
its information systems, programs, and operations), the Federal
Government, or national security, resulting from a suspected or
confirmed breach.
k. To the Government Publishing Office (GPO), when <a href="http://Login.gov">Login.gov</a> needs
to mail a user an address confirmation form or if a user requests
mailed notifications of account changes or of proofing attempts.
l. To other Federal agencies and third-party fraud prevention
services as necessary to detect and investigate suspected fraud,
including providing redress to users.
m. To third-party identity proofing services and fraud prevention
services when participating in studies commissioned by the GSA to
evaluate the equitable performance of new technologies and guide
service improvements.
POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
All records are stored electronically in a database. Information is
encrypted in transit and at rest.
POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
Records retrieval practices vary based on the type or category of
record in the system.
a. When a user logs in, <a href="http://Login.gov">Login.gov</a> retrieves their email and phone
number (if provided) to send the user a one-time passcode.
b. When a user accesses a participating government website or
application that requires the user's identity attributes, the following
retrieval practice occurs:
i. The user successfully logs into their account (enabling
decryption and retrieval of certain records);
ii. <a href="http://Login.gov">Login.gov</a> decrypts and retrieves the user's verified personal
information (full name, date of birth, postal address, and Social
Security Number); and
iii. <a href="http://Login.gov">Login.gov</a> requests that the user provide consent to share the
personal information requested by the participating government site.
c. When a user with verified identity is recovering access to their
account, the following retrieval practice occurs:
i. The user successfully authenticates their account when
requesting to reset their <a href="http://Login.gov">Login.gov</a> password;
ii. The user provides their personal recovery code (enabling
decryption and
[[Page 41438]]
retrieval of the records) and selects a new password;
iii. <a href="http://Login.gov">Login.gov</a> retrieves the user's verified personal information
(full name, date of birth, postal address, and Social Security Number);
iv. These attributes are then encrypted with the user's new
password.
d. When <a href="http://Login.gov">Login.gov</a> is performing fraud investigation and redress,
the following retrieval practices occur:
i. Only trained <a href="http://Login.gov">Login.gov</a> fraud operations personnel have access to
records maintained specifically for fraud prevention purposes. This
includes Device IDs and usage patterns associated with personal
identifiers and risk scores as described in the Categories of Records
in the System.
ii. <a href="http://Login.gov">Login.gov</a> fraud operations personnel retrieve personal
information (full name, date of birth, postal address and Social
Security Number) from third-party identity proofing services while
completing a manual review of a user's identity proofing transaction.
e. When GSA is conducting studies into enhancements to the secure
sign-in service, data from voluntary participants' surveys and
identity-proofing transactions are retrieved by GSA and third-party
contractors to conduct statistical analysis of the performance of new
technologies. Data from <a href="http://Login.gov">Login.gov</a>' s active service is not retrieved
during these studies.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
Retention and disposal policies and practices vary based on the
type or category of record in the system.
a. Records related to active user authentication and validated user
identities will be retained and disposed of in accordance with NARA's
General Records Schedule (GRS) 3.2, item 30 ``System access records''
covering records such as user profiles, log-in files, password files,
audit trail files and extracts, system usage files, and cost-back files
used to assess charges for system use.'' The guidance instructs,
``Destroy when business use ceases.''
b. Records related to identity verification attempts, including
personal information entered by the user, may be retained by <a href="http://Login.gov">Login.gov</a>
in accordance with NARA's General Records Schedule (GRS) 3.2, item 30
to aid in fraud investigation, redress, or product improvement.
c. Records related to fraud prevention operations, such as Device
IDs and user behaviors with associated identity attributes and risk
scores, are maintained by a third party on behalf of GSA for up to
three years.
d. For studies commissioned by GSA, third-party proofing services
will discard any information collected within 24 hours of collection.
GSA will maintain the information for the duration of the study after
which it will be preserved for 6 years as required by the GSA's
retention schedule for Customer Research and Reporting Records, DAA-
0269-2016-0013-0002.
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
Records in the system are protected from unauthorized access and
misuse through a combination of administrative, technical, and physical
security measures. Administrative measures include but are not limited
to policies that limit system access to individuals within an agency
with a legitimate business need, and regular review of security
procedures and best practices to enhance security. Technical security
measures within GSA include restrictions on computer access to
authorized individuals, required use of passphrases and regular review
of security procedures and best practices to enhance security. Access
to the <a href="http://Login.gov">Login.gov</a> database is maintained behind an industry-standard
firewall and information in the database is encrypted. As noted above,
other than email address, neither the system nor the system operators
can retrieve the user's personal account information without the user
supplying a password or recovery code. Trained and cleared <a href="http://Login.gov">Login.gov</a>
fraud operations personnel are able to cross-reference personal
information used by third party or Federal agency identity proofing
services to validate a user's identity attributes as part of a manual
review of identity proofing transactions. Records related to studies
are kept separate from records related to <a href="http://Login.gov">Login.gov</a> 's active users.
RECORD ACCESS PROCEDURES:
If an individual wishes to access any data or record pertaining to
him or her in the system after it has been submitted, that individual
should consult the GSA's Privacy Act implementation rules available at
41 CFR part 105-64.2.
CONTESTING RECORD PROCEDURES:
During identity proofing, an individual can use the <a href="http://Login.gov">Login.gov</a> fraud
operations redress mechanism to contest records used by third party
identity proofing services. After identity proofing or participating in
a study, individuals wishing to contest the content of records about
themselves contained in this system of records should contact the
system manager at the address above. See 41 CFR part 105-64, subpart
105-64.4 for full details on what to include in a Privacy Act amendment
request.
NOTIFICATION PROCEDURES:
If an individual wishes to be notified at his or her request if the
system contains a record pertaining to him or her after it has been
submitted, that individual should consult the GSA's Privacy Act
implementation rules available at 41 CFR part 105-64.4.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
This system was previously published in the Federal Register: 82 FR
6552; 82 FR 37451; 87 FR 70819.
Richard Speidel,
Chief Privacy Officer, Office of the Deputy Chief Information Officer,
General Services Administration.
[FR Doc. 2024-10404 Filed 5-10-24; 8:45 am]
BILLING CODE 6820-AB-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on May 13, 2024.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.