Notice2024-07928
Agency Information Collection Activities; Submission of Renewed Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery for OMB Review
Primary source
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Published
April 16, 2024
Issuing agencies
Architectural and Transportation Barriers Compliance Board
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Architectural and Transportation Barriers Compliance Board (Access Board) has submitted to the Office of Management and Budget (OMB) a request for renewal of its existing generic clearance to continue to collect qualitative feedback on agency services and programs.
Full Text
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<title>Federal Register, Volume 89 Issue 74 (Tuesday, April 16, 2024)</title>
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[Federal Register Volume 89, Number 74 (Tuesday, April 16, 2024)]
[Notices]
[Pages 26861-26862]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-07928]
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ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD
[Docket No. ATBCB-2024-0002]
Agency Information Collection Activities; Submission of Renewed
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery for OMB Review
AGENCY: Architectural and Transportation Barriers Compliance Board.
ACTION: 30-Day notice
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Architectural and Transportation Barriers Compliance Board (Access
Board) has submitted to the Office of Management and Budget (OMB) a
request for renewal of its existing generic clearance to continue to
collect qualitative feedback on agency services and programs.
DATES: Send comments on or before May 16, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review --Open for
Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Attorney Advisor Wendy Marshall, (202)
272-0043, <a href="/cdn-cgi/l/email-protection#86ebe7f4f5eee7eaeac6e7e5e5e3f5f5abbae7a6eef4e3e0bb" http: board.gov">board.gov</a>">marshall@access-<a href="http://board.gov">board.gov</a></a>.
SUPPLEMENTARY INFORMATION:
I. Background
Under the PRA and its implementing regulations (5 CFR part 1320),
Federal agencies must obtain approval from OMB for each collection of
information they conduct or sponsor (e.g., contractually-required
information collection by a third-party). ``Collection of
information,'' within the meaning of the PRA, includes agency requests
that pose identical questions to, or impose reporting or recording
keeping obligations on, ten or more persons, regardless of whether
response to such request is mandatory or voluntary. See 5 CFR
1320.3(c); see also 44 U.S.C. 3502(3). In February 2024, the Access
Board published a 60-day notice concerning the proposed renewal of its
existing generic clearance for the collection of qualitative feedback,
which expires on May 31, 2024. (OMB Control No. 3014-0011) 89 FR 8401
(Feb. 7, 2024). We received no comments in response to this 60-day
notice.
II. Overview of Requested Generic Clearance Renewal
The Access Board is providing notice that it has requested OMB
renewal of our existing generic clearance for the collection of
qualitative feedback with regard to agency program and services. OMB
approval is requested for three years. To date, we have found the
feedback garnered through qualitative customer satisfaction surveys
(and similar information collections) to be beneficial, by providing
useful insights in experiences, perceptions, opinions, and expectations
regarding Access Board services or focusing attention on areas in need
of improvement. We are seeking approval to continue our current efforts
to solicit qualitative feedback from customers across our agency
programs and services. Online surveys will be used unless the customer
contacts the agency by phone for technical assistance or an individual
otherwise expresses a preference for another survey format (i.e.,
fillable form in portable document format or paper survey). In
addition, paper surveys may be used to garner feedback from
participants at in-person trainings or similar events. Provided below
is an overview of the existing generic clearance for which the Access
Board seeks renewal.
OMB Control Number: 3014-0011.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Request: Extension without change.
Abstract: The proposed information collection activity facilitates
collection of qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Federal Government's
commitment to improving service delivery. By qualitative feedback we
mean information collections that provide useful insights on
perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insight into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training, or changes in operations might improve delivery of services.
These collections will allow for ongoing, collaborative, and actionable
communications between the Access Board and its customers and
stakeholders.
Respondents/Affected Public: Individuals and households; businesses
and organizations; State, local or Tribal government.
Burden Estimates: In the table below (table 1), the Access Board
provides estimates for the annual reporting burden under this proposed
information collection. The Access Board does not anticipate incurring
any capital or other direct costs associated with this information
collection. Nor will there be any costs to respondents, other than
their time.
Table 1--Estimated Annual Burden Hours
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Frequency of Average
Type of collection Number of response (per response time Total burden
respondents year) (mins.) (hours)
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Customer feedback surveys................... 3,870 1 4 258
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(Note: Total burden hours per collection rounded to the nearest full hour.)
Request for Comment: The Access Board seeks comment on any aspect
of the proposed renewal of its existing generic clearance for the
collection of qualitative feedback on agency service delivery,
including (a) whether the proposed collection of information is
necessary for the Access Board's performance; (b) the accuracy of the
estimated burden; (c) ways for the Access Board to enhance the quality,
utility, and clarity of the information collection; and (d) ways that
the burden could be minimized without reducing the quality of the
collected information. Comments will be summarized and included in our
request for OMB's
[[Page 26862]]
approval of renewal of our existing generic clearance.
Christopher Kuczynski,
General Counsel.
[FR Doc. 2024-07928 Filed 4-15-24; 8:45 am]
BILLING CODE 8150-01-P
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