Notice2024-07828
Agency Information Collection Activities; DOI Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 12, 2024
Issuing agencies
Interior Department
Abstract
In accordance with the Paperwork Reduction Act of 1995, we, the Office of the Secretary are proposing to renew an information collection with revisions.
Full Text
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<title>Federal Register, Volume 89 Issue 72 (Friday, April 12, 2024)</title>
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[Federal Register Volume 89, Number 72 (Friday, April 12, 2024)]
[Notices]
[Pages 25895-25897]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-07828]
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
[245D0102DM, DS600000, DLSN00000.000000, DX6CS25; OMB Control Number
1090-0011]
Agency Information Collection Activities; DOI Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Office of the Secretary, Interior.
ACTION: Notice of information collection; request for comment.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, we,
the Office of the Secretary are proposing to renew an information
collection with revisions.
DATES: Interested persons are invited to submit comments on or before
June 11, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent to the Departmental Information
Collection Clearance Officer (ICCO), 1849 C Street NW, Washington, DC
20240; or by email to <a href="/cdn-cgi/l/email-protection#4e1e1c0f0e27213d602a212760292138"><span class="__cf_email__" data-cfemail="82d2d0c3c2ebedf1ace6edebace5edf4">[email protected]</span></a>. Please reference Office of
Management and Budget (OMB) Control Number 1090-0011 in the subject
line of your comments.
FOR FURTHER INFORMATION CONTACT: To request additional information
about this ICR, contact Jeffrey Parrillo, Departmental ICCO, 1849 C
Street NW, Washington, DC 20240; by telephone 202-208-7072; or by email
to <a href="/cdn-cgi/l/email-protection#4d1d1f0c0d24223e63292224632a223b"><span class="__cf_email__" data-cfemail="12424053527b7d613c767d7b3c757d64">[email protected]</span></a>. Individuals in the United States who are deaf,
deafblind, hard of hearing, or have a speech disability may dial 711
(TTY, TDD, or TeleBraille) to access telecommunications relay services.
Individuals outside the United States should use the relay services
offered within their country to make international calls to the point-
of-contact in the United States.
SUPPLEMENTARY INFORMATION: In accordance with the Paperwork Reduction
Act (PRA, 44 U.S.C. 3501 et seq.) and its implementing regulations at 5
CFR 1320.8(d)(1), all information collections require approval under
the PRA. We may not conduct or sponsor and you are not required to
respond to a collection of information unless it displays a currently
valid OMB control number.
As part of our continuing effort to reduce paperwork and respondent
burdens, we invite the public and other Federal agencies to comment on
new, proposed, revised, and continuing collections of information. This
helps us assess the impact of our information
[[Page 25896]]
collection requirements and minimize the public's reporting burden. It
also helps the public understand our information collection
requirements and provide the requested data in the desired format.
We are especially interested in public comment addressing the
following:
(1) Whether or not the collection of information is necessary for
the proper performance of the functions of the agency, including
whether or not the information will have practical utility;
(2) The accuracy of our estimate of the burden for this collection
of information, including the validity of the methodology and
assumptions used;
(3) Ways to enhance the quality, utility, and clarity of the
information to be collected; and
(4) How might the agency minimize the burden of the collection of
information on those who are to respond, including through the use of
appropriate automated, electronic, mechanical, or other technological
collection techniques or other forms of information technology, e.g.,
permitting electronic submission of response.
Comments that you submit in response to this notice are a matter of
public record. We will include or summarize each comment in our request
to OMB to approve this ICR. Before including your address, phone
number, email address, or other personal identifying information in
your comment, you should be aware that your entire comment--including
your personal identifying information--may be made publicly available
at any time. While you can ask us in your comment to withhold your
personal identifying information from public review, we cannot
guarantee that we will be able to do so.
Abstract: This information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback, we mean information that
provides useful insights on perceptions and opinions but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management. Requests under this generic clearance will be
submitted to OMB via Form DI-4011, ``Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery.''
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
The types of collections that this generic clearance covers
include, but are not limited to:
<bullet> Customer comment cards/complaint forms;
<bullet> Focus Groups of customers, potential customers, delivery
partners, or other stakeholders;
<bullet> One-time or panel discussion groups;
<bullet> Moderated, un-moderated, in-person, and/or remote-
usability studies;
<bullet> Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys);
<bullet> Customer satisfaction qualitative surveys (e.g., those
designed to detect early warning signs of dissatisfaction with agency
service delivery); and
<bullet> Advance testing of non-controversial information
collections, including Federal forms, as part of focus groups, in-
person observations of users' perceptions of the forms and questions
(cognitive testing), web-based experiments, and randomized controlled
experiments to refine questions (in accordance with OMB Memorandum
``Testing and Simplifying Federal Forms'', August 9, 2012).
A proposed collection for approval under this generic clearance
will only be submitted to OMB if it meets the following conditions:
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
<bullet> Information gathered will be qualitative; the collections
will not be designed or expected to yield statistically reliable
results or used as though the results are generalizable to the
population of study;
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> With the exception of information needed to provide
renumeration for participants of focus groups and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained; and
<bullet> Bureaus/offices will utilize the pre-approved Suite of
Questions when developing questionnaires for submission to OMB under
the DOI ``Fast Track'' generic clearance. Questionnaires should be
limited to no more than 15 questions (with a maximum of 2 open-ended
questions) and should take no longer than 10-15 minutes to complete.
Proposed Revisions
We propose to revise the Suite of Questions to incorporate the
following updates:
(1) Add questions related to:
a. Tribal specific areas of Department of the Interior work.
b. Communication use and preferences.
c. Planning and logistics, including expenses, activities,
motivations and future plans.
d. Science and resources.
e. Program evaluation, including quality and feedback on research
activities and products.
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f. Conservation and restoration training, safety, and respondent/
organization roles.
g. Hunting experience and satisfaction.
h. Organization details and roles.
i. Opinions regarding participation in a survey.
j. Use of mobile application technology.
k. Preference for technology platforms used for virtual meetings.
(2) Modify existing questions to:
a. Be applicable to a wider range of the Department of the Interior
Bureaus and Offices.
b. Streamline response options to reflect best practices used in
other Federal land management collections.
c. Correct grammar, punctuation, and minor wording changes to
improve clarity.
(3) Remove questions which are duplicative of other questions
contained in the Suite of Questions.
(4) Clarify and streamline the use of the Likert scale questions to
measure opinions, attitudes, or behaviors more accurately.
A copy of the draft suite of questions is available to the public
for viewing by submitting an email request to the Departmental
Information Collection Clearance Officer as provided in the FOR FURTHER
INFORMATION CONTACT section of this notice.
Title of Collection: DOI Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 1090-0011.
Form Number: DI-4011.
Type of Review: Revision of a currently approved collection.
Respondents/Affected Public: Individuals/households; businesses;
and, State, local, and Tribal governments.
Total Estimated Number of Annual Respondents: 95,000.
Total Estimated Number of Annual Responses: 95,000.
Estimated Average Completion Time per Response: 10 minutes.
Total Estimated Number of Annual Burden Hours: 15,833.
Respondent's Obligation: Voluntary.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour Burden Cost: None.
An agency may not conduct or sponsor and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number.
The authority for this action is the Paperwork Reduction Act of
1995 (44 U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection Clearance Officer.
[FR Doc. 2024-07828 Filed 4-11-24; 8:45 am]
BILLING CODE 4334-63-P
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