Notice2024-07614
Submission for Office of Management and Budget Review; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Office of Management and Budget #: 0970-0401)
Primary source
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Published
April 10, 2024
Issuing agencies
Health and Human Services DepartmentChildren and Families Administration
Abstract
The Administration for Children and Families (ACF) proposes to extend data collection under the existing overarching Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Office of Management and Budget (OMB) #0970-0401). There are no changes to the proposed types of information collection or uses of data, but ACF is requesting an increase to the estimated number responses per respondent.
Full Text
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<title>Federal Register, Volume 89 Issue 70 (Wednesday, April 10, 2024)</title>
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[Federal Register Volume 89, Number 70 (Wednesday, April 10, 2024)]
[Notices]
[Pages 25271-25272]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-07614]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Submission for Office of Management and Budget Review; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery (Office of Management and Budget #: 0970-0401)
AGENCY: Administration for Children and Families, Department of Health
and Human Services.
ACTION: Request for public comments.
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SUMMARY: The Administration for Children and Families (ACF) proposes to
extend data collection under the existing overarching Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
(Office of Management and Budget (OMB) #0970-0401). There are no
changes to the proposed types of information collection or uses of
data, but ACF is requesting an increase to the estimated number
responses per respondent.
DATES: Comments due within 30 days of publication. OMB must make a
decision about the collection of information between 30 and 60 days
after publication of this document in the Federal Register. Therefore,
a comment is best assured of having its full effect if OMB receives it
within 30 days of publication.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. You can
also obtain copies of the proposed collection of information by
emailing <a href="/cdn-cgi/l/email-protection#0d425d5f4864636b626e626161686e796462634d6c6e6b2365657e236a627b"><span class="__cf_email__" data-cfemail="3b746b697e52555d54585457575e584f5254557b5a585d15535348155c544d">[email protected]</span></a>. Identify all requests by the
title of the information collection.
SUPPLEMENTARY INFORMATION:
Description: Executive Order 12862 directs federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. As outlined in Memorandum M-11-26, OMB
worked with agencies to create a Fast Track Process to allow agencies
to obtain timely feedback on service delivery while ensuring that the
information collected is useful and minimally burdensome for the
public, as required by the Paperwork Reduction Act of
[[Page 25272]]
1995. ACF created this generic clearance in response to this effort by
OMB.
To work continuously to ensure that the ACF programs are effective
and meet our customers' needs, we use this Fast Track generic clearance
process to collect qualitative feedback on our service delivery. This
collection of information is necessary to enable ACF to garner customer
and stakeholder feedback in an efficient, timely manner in accord with
our commitment to improving service delivery. The information collected
from our customers and stakeholders helps ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback provides insights into customer or stakeholder perceptions,
experiences, and expectations; provides an early warning of issues with
service; or focus attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
These collections allow for ongoing, collaborative, and actionable
communications between ACF and its customers and stakeholders. They
also allow feedback to contribute directly to the improvement of
program management.
Per Memorandum M-11-26, information collection requests submitted
under this Fast Track generic will be considered approved unless OMB
notifies ACF otherwise within 5 days.
Respondents: ACF program participants, potential program
participants, stakeholders, and other customers.
Annual Burden Estimates
Burden Estimates--Approved Information Collection
The request to OMB will include an extension request for 98
approved information collections that are planned to continue beyond
May 2024. The total burden associated with these collections is 15,196
hours.
Burden Estimates--New Requests
The following table includes burden estimates for new requests
under this generic over the next 3 years. Based on the use of this
generic clearance over the past 3 years, ACF is requesting an increase
to the estimated number of responses per respondent from 1 to 2.
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Average burden
Average total hours per
Type of collection Total number of number of response for Total burden
respondents responses per types of hours
respondent collections
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Surveys................................ 175,000 2 .5 50,000
Comment Cards/Forms.................... .25
Feedback Questions..................... .083
Focus Groups, Discussions, Cognitive 1
Studies...............................
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Authority: Social Security Act, Sec. 1110. [42 U.S.C. 1310].
Mary C. Jones,
ACF/OPRE Certifying Officer.
[FR Doc. 2024-07614 Filed 4-9-24; 8:45 am]
BILLING CODE 4184-88-P
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