Notice2024-07547
Proposed Collection; 60-Day Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (NIH)
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 10, 2024
Issuing agencies
Health and Human Services DepartmentNational Institutes of Health
Abstract
In compliance with the requirement of the Paperwork Reduction Act of 1995 to provide opportunity for public comment on proposed data collection projects, National Institutes of Health (NIH) will publish periodic summaries of proposed projects to be submitted to the Office of Management and Budget (OMB) for review and approval.
Full Text
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<title>Federal Register, Volume 89 Issue 70 (Wednesday, April 10, 2024)</title>
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[Federal Register Volume 89, Number 70 (Wednesday, April 10, 2024)]
[Notices]
[Pages 25275-25276]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-07547]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
National Institutes of Health
Proposed Collection; 60-Day Comment Request; Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
(NIH)
AGENCY: National Institutes of Health, HHS.
ACTION: Notice.
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SUMMARY: In compliance with the requirement of the Paperwork Reduction
Act of 1995 to provide opportunity for public comment on proposed data
collection projects, National Institutes of Health (NIH) will publish
periodic summaries of proposed projects to be submitted to the Office
of Management and Budget (OMB) for review and approval.
DATES: Comments regarding this information collection are best assured
of having their full effect if received within 60 days of the date of
this publication.
FOR FURTHER INFORMATION CONTACT: To obtain a copy of the data
collection plans and instruments, submit comments in writing, or
request more information on the proposed project, contact: Ms. Mikia P.
Currie, Chief Project Clearance Officer, Office of Policy for
Extramural Research Administration, 6705 Rockledge Drive, Suite 350,
Bethesda, Maryland, 20892 or call non-toll-free number (301) 435-0941
or email your request, including your address to: <a href="/cdn-cgi/l/email-protection#d4b7a1a6a6bdb1b994b9b5bdb8fababdbcfab3bba2"><span class="__cf_email__" data-cfemail="c0a3b5b2b2a9a5ad80ada1a9aceeaea9a8eea7afb6">[email protected]</span></a>.
Formal requests for additional plans and instruments must be requested
in writing.
SUPPLEMENTARY INFORMATION: Section 3506(c)(2)(A) of the Paperwork
Reduction Act of 1995 requires: written comments and/or suggestions
from the public and affected agencies are invited to address one or
more of the following points: (1) Whether the proposed collection of
information is necessary for the proper performance of the function of
the agency, including whether the information will have practical
utility; (2) The accuracy of the agency's estimate of the burden of the
proposed collection of information, including the validity of the
methodology and assumptions used; (3) Ways to enhance the quality,
utility, and clarity of the information to be collected; and (4) Ways
to minimize the burden of the collection of information on those who
are to respond, including the use of appropriate automated, electronic,
mechanical, or other technological collection techniques or other forms
of information technology.
Proposed Collection Title: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery, 0925-EXTENSION, exp.,
date 6/30/2024, National Institutes of Health (NIH).
Need and Use of Information Collection: We are not requesting
changes for this submission. The proposed information collection
provides a means to garner qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions. This information, however, is not
statistical surveys that yield quantitative results, which can be
generalized to the population of study. This feedback will provide
information about NIH's customer or stakeholder perceptions,
experiences, and expectations, provide an early warning of issues with
service, or focus attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
These collections will allow for ongoing, collaborative, and actionable
communications between NIH and its customers and stakeholders. It will
also allow feedback
[[Page 25276]]
to contribute directly to the improvement of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on NIH's services will be unavailable.
NIH will only submit a collection for approval under this generic
clearance if it meets the following:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally Identifiable information is collected only to
the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results. As a general matter, information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
OMB approval is requested for 3 years. There are no costs to
respondents other than their time. The total estimated annualized
burden hours are 49,333.
Estimated Annualized Burden Hours
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Number of Average time
Type of collection Number of responses per per response Total annual
respondents respondent (in hours) burden hours
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Customer Satisfaction/Feedback Surveys.......... 1,000 1 30/60 500
In-Depth Interviews (IDIs) or Small Discussion 1,000 1 90/60 1,500
Groups.........................................
Focus Groups.................................... 1,000 1 90/60 1,500
Usability and Pilot Testing..................... 150,000 1 5/60 12,500
Conference/Training--Pre-and Post-Surveys....... 100,000 2 10/60 33,333
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Total....................................... 253,000 353,000 .............. 49,333
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Dated: April 3, 2024.
Lawrence A. Tabak,
Principal Deputy Director, National Institutes of Health.
[FR Doc. 2024-07547 Filed 4-9-24; 8:45 am]
BILLING CODE 4140-01-P
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