Notice2024-06789
Agency Information Collection Activities; Submission for OMB Review; Public Comment Request; of the ACL Generic Clearance for the Collection of Routine Customer Feedback OMB 0985-NEW
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
April 1, 2024
Issuing agencies
Health and Human Services DepartmentCommunity Living Administration
Abstract
The Administration for Community Living is announcing that the proposed collection of information listed above has been submitted to the Office of Management and Budget (OMB) for review and clearance as required under the Paperwork Reduction Act of 1995. This 30-Day notice collects comments on the information collection requirements related to the ACL Generic Clearance for the Collection of Routine Customer Feedback OMB 0985-NEW.
Full Text
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<title>Federal Register, Volume 89 Issue 63 (Monday, April 1, 2024)</title>
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[Federal Register Volume 89, Number 63 (Monday, April 1, 2024)]
[Notices]
[Pages 22409-22410]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-06789]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Agency Information Collection Activities; Submission for OMB
Review; Public Comment Request; of the ACL Generic Clearance for the
Collection of Routine Customer Feedback OMB 0985-NEW
AGENCY: Administration for Community Living, HHS.
ACTION: Notice.
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SUMMARY: The Administration for Community Living is announcing that the
proposed collection of information listed above has been submitted to
the Office of Management and Budget (OMB) for review and clearance as
required under the Paperwork Reduction Act of 1995. This 30-Day notice
collects comments on the information collection requirements related to
the ACL Generic Clearance for the Collection of Routine Customer
Feedback OMB 0985-NEW.
DATES: Comments on the collection of information must be submitted
electronically by 11:59 p.m. (EDT) or postmarked by May 1, 2024.
ADDRESSES: Submit written comments and recommendations for the proposed
information collection within 30 days of publication of this notice to
<a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a> Find the information collection by
selecting ``Currently under 30-day Review--Open for Public Comments''
or by using the search function. By mail to the Office of Information
and Regulatory Affairs, OMB, New Executive Office Bldg., 725 17th St.
NW, Rm 10235, Washington, DC 20503, Attn: OMB Desk Officer for ACL.
FOR FURTHER INFORMATION CONTACT: Tomakie Washington, Administration for
Community Living, Washington, DC 20201, (202) 795-7336 or
<a href="/cdn-cgi/l/email-protection#4e1a21232f25272b60192f3d262720293a21200e2f2d226026263d60292138"><span class="__cf_email__" data-cfemail="b3e7dcded2d8dad69de4d2c0dbdaddd4c7dcddf3d2d0df9ddbdbc09dd4dcc5">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: In compliance with the Paperwork Reduction
Act (44 U.S.C. 3506), the Administration for Community Living (ACL) has
submitted the following proposed collection of information to OMB for
review and clearance. The Administration for Community Living (ACL) at
the Department of Health and Human Services (HHS) is requesting a
generic clearance for purposes collecting data with a focus on the
awareness, understanding, attitudes, preferences, or experiences of
customers or other stakeholders relating to existing or future
services, products, or communication materials. ACL defines routine
customer feedback as information that provides useful insights to
improve existing or future service deliveries, products, or
communication materials. ACL is requesting approval for customer
surveys with the purpose of the collecting data to assist the agency in
improving existing or future service deliveries, products, or
communication materials; responses are voluntary: the collection does
not impose a significant burden on respondents; the collection does not
employ statistical methods to have practical utility; and the data
results are not publicly shared.
The types of information collection activities will include:
1. Customer Comment Card/Complaint Form
2. Customer Satisfaction Qualitative Surveys
3. Technical Assistance
4. Usability Testing (e.g., Website or Software)
5. Small Discussion Group
6. Focus Group
7. One-time or panel discussion groups
8. Moderated, un-moderated, in-person, and/or remote-usability studies
9. Testing of a survey or other collection to refine questions
10. Post-transaction customer surveys
11. On-line surveys
ACL was created around the fundamental principle that older adults
and people of all ages with disabilities should be able to live where
they choose, with the people they choose, and with the ability to
participate fully in their communities. By funding services and
supports provided primarily by networks of community-based
organizations, and with investments in research, education, and
innovation, ACL helps make this principle a reality for millions of
Americans. Integral to this role, ACL will use this mechanism to
conduct routine customer feedback for ACL programs.
Comments in Response to the 60-Day Federal Register Notice
A 60-day notice published in the Federal Register at 88 FR 78370 on
[[Page 22410]]
November 15, 2023. During the 60-day comment period, ACL received five
public comments. A portion from two public comments which directly
related to the collection of routine customer feedback and ACL's
response are listed in the below table. To view unrelated comments in
entirety, visit <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a> and select the
proposed information collection record.
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Commenter Comment ACL response
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Harris T. Capps, Major US AF, retired Feedback to ACL should be a part of an Thank you for your service.
HHS, and an ACL quality management ACL acknowledges receipt of
program to serve as a powerful tool for comment. This proposed data
monitoring, evaluating, and improving collection will collect
processes, products, and services, Routine Customer Feedback
ultimately contributing to the related to ACL program data
organization's overall success. It can under the below listed
provide: topics. Thank you for
a. Performance Evaluation providing feedback on (1)
c. Identification of Issues/Problems the accuracy of ACL's
Transparency and Communication estimate of the burden of
d. Continuous Improvement, especially the proposed collection of
regarding Customer Satisfaction & Quality information, including the
of Services, etc. validity of the methodology
and assumptions used to
determine burden estimates;
and (2) ways to enhance the
quality, utility, and
clarity of the information
to be collected.
Rebecca Underwood.................... How will the participants be selected for Thank you for providing
small discussion groups, focus groups, feedback on your concerns
and panel discussion groups? related to the selection of
participants in customer
satisfaction small
discussion groups, focus
groups, and panel discussion
groups. Please note the
terms of usage for this type
of information collection
requires the collection is
targeted to the solicitation
of opinions from respondents
who have experience with the
program services provided or
may have experience with the
program in the future. Such
services as technical
assistance, general
solicitation, and
suggestions for public
meeting topics. Terms of
usage for a Generic/Fast
Track information collection
do not cover the same terms
applicable to program
specific collections of
information when data is
most likely publicly
reported, please visit
<a href="https://acl.gov/">https://acl.gov/</a> Data,
Research, and Issues tab to
view such findings.
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Estimated Program Burden
ACL estimates the burden of this collection of information as
follows: The annual burden hours (2,521) requested, and the anticipated
number of respondents (10,086) are based on the number of potential
customer feedback respondents. Over the course of a three-year
clearance for this generic information collection, ACL estimates a
three-year burden drawdown amount of 7,564.5 burden hours and 30,258
respondents.
Estimated Annualized Burden Table
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Number of
Type of respondent Form Annual number responses per Burden hours Total annual
of respondents respondent per response burden hours
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ACL Potential Customer or Stakeholder........... ACL Generic Clearance for the 10,086 1 .25 2,521
Collection of Routine Customer
Feedback.
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Dated: March 26, 2024.
Alison Barkoff,
Principal Deputy Administrator for the Administration for Community
Living, performing the delegable duties of the Administrator and the
Assistant Secretary for Aging.
[FR Doc. 2024-06789 Filed 3-29-24; 8:45 am]
BILLING CODE 4154-01-P
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