Notice2024-06499
Agency Information Collection Activities: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
March 27, 2024
Issuing agencies
Transportation DepartmentFederal Highway Administration
Abstract
The FHWA invites public comments about our intention to request the Office of Management and Budget's (OMB) approval for reinstatement of an existing information collection that is summarized below under SUPPLEMENTARY INFORMATION. We are required to publish this notice in the Federal Register by the Paperwork Reduction Act of 1995.
Full Text
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<title>Federal Register, Volume 89 Issue 60 (Wednesday, March 27, 2024)</title>
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[Federal Register Volume 89, Number 60 (Wednesday, March 27, 2024)]
[Notices]
[Page 21405]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-06499]
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DEPARTMENT OF TRANSPORTATION
Federal Highway Administration
[Docket No. FHWA-2024-0023]
Agency Information Collection Activities: Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Federal Highway Administration (FHWA), DOT.
ACTION: Notice of request for reinstatement of a previously approved
information collection.
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SUMMARY: The FHWA invites public comments about our intention to
request the Office of Management and Budget's (OMB) approval for
reinstatement of an existing information collection that is summarized
below under SUPPLEMENTARY INFORMATION. We are required to publish this
notice in the Federal Register by the Paperwork Reduction Act of 1995.
DATES: Please submit comments by May 28, 2024.
ADDRESSES: You may submit comments identified by DOT Docket ID Number
0023 by any of the following methods:
Website: For access to the docket to read background documents or
comments received go to the Federal eRulemaking Portal: Go to <a href="http://www.regulations.gov">http://www.regulations.gov</a>. Follow the online instructions for submitting
comments.
Fax: 1-202-493-2251.
Mail: Docket Management Facility, U.S. Department of
Transportation, West Building Ground Floor, Room W12-140, 1200 New
Jersey Avenue SE, Washington, DC 20590-0001.
Hand Delivery or Courier: U.S. Department of Transportation, West
Building Ground Floor, Room W12-140, 1200 New Jersey Avenue SE,
Washington, DC 20590, between 9 a.m. and 5 p.m. ET, Monday through
Friday, except Federal holidays.
FOR FURTHER INFORMATION CONTACT: Jazmyne Lewis, (202) 366-2826, Office
of Administration, Federal Highway Administration, Department of
Transportation, 1200 New Jersey Ave. SE, Washington, DC 20590. Office
hours are from 7 a.m. to 3 p.m., Monday through Friday, except Federal
holidays.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control: 2125-0628.
Background: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results. Below we provide FHWA's projected average estimates for the
next three years:
Respondents: State and local governments, highway industry
organizations, and the general public.
Frequency: Annually.
Estimated Average Burden per Response: The burden hours per
response will vary with each survey; however, we estimate an average
burden of 15 minutes for each survey.
Estimated Total Annual Burden Hours: We estimate that FHWA will
survey approximately 16,000 respondents annually during the next 3
years. Therefore, the estimated total annual burden is 4,000 hours.
Public Comments Invited: You are asked to comment on any aspect of
this information collection, including: (1) Whether the proposed
collection is necessary for the FHWA's performance; (2) the accuracy of
the estimated burdens; (3) ways for the FHWA to enhance the quality,
usefulness, and clarity of the collected information; and (4) ways that
the burden could be minimized, including the use of electronic
technology, without reducing the quality of the collected information.
The agency will summarize and/or include your comments in the request
for OMB's clearance of this information collection.
Authority: The Paperwork Reduction Act of 1995; 44 U.S.C. chapter
35, as amended; and 49 CFR 1.48.
Issued on: March 22, 2024.
Jazmyne Lewis,
Information Collection Officer.
[FR Doc. 2024-06499 Filed 3-26-24; 8:45 am]
BILLING CODE 4910-22-P
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