Notice2024-06082
Agency Information Collection Activity: Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
March 22, 2024
Issuing agencies
Equal Employment Opportunity Commission
Abstract
This notice announces the intention of the U.S. Equal Employment Opportunity Commission (EEOC) to request a three-year approval, under the Paperwork Reduction Act of 1995 (PRA), of a revision to the current Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery that the Office of Management and Budget (OMB) previously approved. This collection is part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery.
Full Text
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<title>Federal Register, Volume 89 Issue 57 (Friday, March 22, 2024)</title>
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[Federal Register Volume 89, Number 57 (Friday, March 22, 2024)]
[Notices]
[Pages 20473-20475]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-06082]
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EQUAL EMPLOYMENT OPPORTUNITY COMMISSION
Agency Information Collection Activity: Comment Request; Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
AGENCY: Equal Employment Opportunity Commission.
ACTION: Notice of proposed collection; comment request.
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SUMMARY: This notice announces the intention of the U.S. Equal
Employment Opportunity Commission (EEOC) to request a three-year
approval, under the Paperwork Reduction Act of 1995 (PRA), of a
revision to the current Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery that the Office of
Management and Budget (OMB) previously approved. This collection is
part of a Federal Government-wide effort to streamline the process to
seek feedback from the public on service delivery.
DATES: Written comments on this notice must be submitted on or before
May 21, 2024.
ADDRESSES: You may submit comments using one of the following three
methods:
Federal eRulemaking Portal: Go to <a href="http://www.regulations.gov">http://www.regulations.gov</a> and
follow the instructions on the website for submitting comments.
Mail: Comments may be submitted by mail to Raymond Windmiller,
Executive Officer, Executive Secretariat, Equal Employment Opportunity
Commission, 131 M Street NE, Washington, DC 20507.
Fax: Comments totaling six or fewer pages can be sent by facsimile
(``fax'') machine to 1-202-663-4114 (this is not a toll-free number).
Receipt of fax transmittals will not be acknowledged, except that the
sender may request confirmation of receipt by calling the Executive
Secretariat staff at 1-202-921-2815 (voice) or 1-800-669-6820 (TTY).
These are not toll-free telephone numbers.
Instructions: All comments received must include the agency name
and docket number. All comments received will be posted without change
to <a href="https://www.regulations.gov">https://www.regulations.gov</a>, including any personal information
provided. However, the EEOC reserves the right to refrain from posting
libelous or otherwise inappropriate comments, including those that
contain obscene, indecent, or profane language; that contain threats or
defamatory statements; that contain hate speech directed at race,
color, sex, national origin, age, religion, disability, or genetic
information; or that promote or endorse services or products.
Copies of comments received in response to this notice also will be
available for review at the Commission's library. Copies of comments
will be made available for viewing by appointment only at 131 M Street
NE, Suite 4NW08R, Washington, DC 20507, between the hours of 9:30 a.m.
and 5:00 p.m.
FOR FURTHER INFORMATION CONTACT:
For Office of Communications and Legislative Affairs: Colleen
Hampton Lyster, <a href="/cdn-cgi/l/email-protection#dab9b5b6b6bfbfb4f4b2bbb7aaaeb5b4f7b6a3a9aebfa89abfbfb5b9f4bdb5ac"><span class="__cf_email__" data-cfemail="e0838f8c8c85858ece88818d90948f8ecd8c9993948592a085858f83ce878f96">[email protected]</span></a>, 1-202-921-2695.
For Office of Federal Operations: Sharon Halstead,
<a href="/cdn-cgi/l/email-protection#bbc8d3dac9d4d595d3dad7c8cfdedadffbdeded4d895dcd4cd"><span class="__cf_email__" data-cfemail="d7a4bfb6a5b8b9f9bfb6bba4a3b2b6b397b2b2b8b4f9b0b8a1">[email protected]</span></a>, 1-202-921-2832.
For Office of Field Programs: Katrina Grider,
<a href="/cdn-cgi/l/email-protection#315a504543585f501f5643585554437154545e521f565e47"><span class="__cf_email__" data-cfemail="9bf0faefe9f2f5fab5fce9f2fffee9dbfefef4f8b5fcf4ed">[email protected]</span></a>, 1-202-921-2919.
For Office of State, Local & Tribal Programs: James Yao,
<a href="/cdn-cgi/l/email-protection#93f9f2fef6e0bdeaf2fcd3f6f6fcf0bdf4fce5"><span class="__cf_email__" data-cfemail="d1bbb0bcb4a2ffa8b0be91b4b4beb2ffb6bea7">[email protected]</span></a>, 1-202-921-2886.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: The proposed information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the government's commitment to improving
service delivery. By qualitative feedback, we mean information that
provides useful insights on perceptions and opinions, but not
statistical surveys that yield quantitative results that can be
generalized to the population of study. This feedback will provide
insights into customer or stakeholder perceptions, experiences, and
expectations, provide an early warning of issues with service, or focus
attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, course materials, course
instructor, courtesy, efficiency of service delivery, and resolution of
issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public. If this information is not collected, vital feedback from
customers and stakeholders on the Agency's services will be
unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are the only way to collect information;
there are no alternative existing sources;
<bullet> The collections are noncontroversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
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<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: The target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential nonresponse bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature.
Pursuant to the PRA and OMB regulation 5 CFR 1320.8(d)(1), the EEOC
solicits public comment on its intent to seek a three-year approval of
this revised collection to enable it to: (1) Evaluate whether the
proposed collection of information is necessary for the proper
performance of the EEOC's functions, including whether the information
will have practical utility; (2) Evaluate the accuracy of the EEOC's
estimate of the burden of the proposed collection of information,
including the validity of the methodology and assumptions used; (3)
Enhance the quality, utility, and clarity of the information to be
collected; and (4) Minimize the burden of the collection of information
on those who are to respond, including the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques or other forms of information technology, e.g., permitting
electronic submission of responses.
In addition to clearance hours for the previously approved customer
feedback forms, the EEOC is also requesting an additional 1,000
clearance hours as a reserve to cover any additional feedback forms
that may be developed over the next three years for new trainings
offered by the EEOC. The EEOC anticipates any new potential feedback
forms will be similar in length and content to existing feedback forms.
The EEOC plans to seek clearance for the additional hours so the EEOC
can use the existing clearance number if the need arises for additional
training and feedback forms.
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Number of Response
Type of survey Respondents Number of responses/ Participation burden (in
respondents respondent time hours)
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Questionnaire: FEPA-TERO Employees of 550 1 3 minutes per 27.5
National Training Conference state and local response.
Survey. Fair Employment
Practices
Agencies
(FEPAs) and
Tribal
Employment
Rights Offices
(TEROs).
Questionnaire: EXCEL Training Private sector, 310 1 10 minutes per 52
Conference Evaluation Survey. state, and response.
local
government EEO
managers,
supervisors,
practitioners,
HR
professionals,
attorneys, ADR
specialists and
other
interested
parties.
Questionnaire: EEOC Training Private sector 5,000 1 5 minutes per 417
Institute Respectful and state and response.
Workplaces Course Evaluation. local
government
managers and
employees.
Questionnaire: EEOC Training Private sector 6,000 1 2 minutes per 200
Institute Course Evaluation. human resources response.
staff, business
owners,
managers, and
supervisors,
and state and
local
government
employees.
Questionnaire: EEO In-Person Private sector 2,170 1 2 minutes per 72
Workshop Evaluation Survey. and state and response.
local
government
human resources
staff, business
owners,
managers,
supervisors,
employment
agency staff,
union
officials,
attorneys, and
others
interested in
EEO issues.
Questionnaire: EEO Virtual Private sector 2,170 1 2 minutes per 72
Workshop Evaluation Survey. and state and response.
local
government
human resources
staff, business
owners,
managers,
supervisors,
employment
agency staff,
union
officials,
attorneys, and
anyone else
interested in
EEO issues.
Questionnaire: National Attendees at 2,500 1 5 minutes per 208
External Engagement Program Outreach and response.
Survey. Training
educational
events.
Questionnaire: Federal Course Non-federal 225 1 2 minutes per 7.5
and Customer Specific learners in response.
Training Feedback Survey. federal courses
and customized
customer-
specific
training.
Questionnaire: Federal Non-federal 50 1 2 minutes per 2.0
Education Consortium Education response.
Registration. Consortium
registrants.
Questionnaire: Request for Non-federal 20 1 2 minutes per <1
Federal Training and entities response.
Outreach services. requesting
outreach or fee-
based training.
EEOC Website Satisfaction Individuals or 3,270 1 2 minutes per 109
Survey. Households. response.
Future Training Assessments.. Future Training 1,000 1 5 minutes per 83
Attendees. response.
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Total.................... ................ 23,265 .............. ............... 1,250
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Overview of Information Collection
OMB Number: 3046-0048.
Type of Review: Revision of a currently approved collection.
Affected Public: Individuals and Households; Businesses and
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Organizations; State, Local or Tribal Governments.
Average Expected Annual Number of Activities: Approximately 12
activities.
Respondents: 23,265.
Annual Responses: 23,265.
Frequency of Response: Once per respondent.
Average Minutes per Response: 3.2.
Annual Burden Hours: 1,250.
Dated: March 18, 2024.
For the Commission.
Charlotte A. Burrows,
Chair.
[FR Doc. 2024-06082 Filed 3-21-24; 8:45 am]
BILLING CODE 6570-01-P
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