Notice2024-02730
Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; HRSA Grantee Satisfaction Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 9, 2024
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with the Paperwork Reduction Act of 1995, HRSA submitted an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and approval. Comments submitted during the first public review of this ICR will be provided to OMB. OMB will accept further comments from the public during the review and approval period. OMB may act on HRSA's ICR only after the 30-day comment period for this notice has closed.
Full Text
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<title>Federal Register, Volume 89 Issue 28 (Friday, February 9, 2024)</title>
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[Federal Register Volume 89, Number 28 (Friday, February 9, 2024)]
[Notices]
[Pages 9160-9161]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-02730]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Submission to OMB for
Review and Approval; Public Comment Request; HRSA Grantee Satisfaction
Survey
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, HRSA
submitted an Information Collection Request (ICR) to the Office of
Management and Budget (OMB) for review and approval. Comments submitted
during the first public review of this ICR will be provided to OMB. OMB
will accept further comments from the public during the review and
approval period. OMB may act on HRSA's ICR only after the 30-day
comment period for this notice has closed.
DATES: Comments on this ICR should be received no later than March 11,
2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review--Open for
Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance
requests submitted to OMB for review, email Joella Roland, the HRSA
Information Collection Clearance Officer, at <a href="/cdn-cgi/l/email-protection#daaabbaabfa8adb5a8b19ab2a8a9bbf4bdb5ac"><span class="__cf_email__" data-cfemail="017160716473766e736a41697372602f666e77">[email protected]</span></a> or call
(301) 443-3983.
SUPPLEMENTARY INFORMATION:
Information Collection Request Title: HRSA Grantee Satisfaction
Survey:
OMB No. 0906-0006--Revision.
Abstract: HRSA plans to survey HRSA grant recipients to better
understand their opinions about HRSA's grants processes and to improve
the way HRSA conducts business with them. This survey will focus on
grantee customer satisfaction areas related to the grant life cycle,
grantee relationships with HRSA staff (e.g., Project Officers, Grants
Management Officers), technical assistance received from HRSA Bureaus
and Offices, availability of grant resources, and grantee access to
guidance and instructional documents, etc. The seven grants management
areas, which are directly related to the grants life cycle, are:
Customer Service/Cooperation; Policies and Procedures; Pre-Award Phase;
Award Phase; Reporting/Post-Award Administration; Technical Assistance;
and Priorities for Improvement. Receiving this information from
external customers will provide HRSA with a repository of information
that will be incorporated into strategic efforts to improve grants
management services and customer service.
HRSA revised the planned survey to reflect a change in the sampling
methodology. In past survey administration cycles, HRSA sent a single
survey to each organization and asked them to complete the survey for
the award they had received from HRSA for the longest time period. This
past approach did not allow for a range of program-specific feedback
from HRSA grantees. In this survey administration cycle, HRSA will send
the survey to each individual grant project director and ask them to
complete the survey for a specific award. This new approach will enable
HRSA to obtain more granular and actionable information regarding the
full range of grant awards received by HRSA awardees.
Compared to the 60-day Federal Register notice, HRSA anticipates
the number of potential survey respondents will increase from 3,690 to
7,813 due to the change in the sampling methodology. HRSA also
anticipates an increase in the burden hours compared to the 60-day
Federal Register notice, based on a reassessment of the time completion
of the survey conducted during a pre-test. The adjusted average of
completing the survey is 0.34 hours per response.
A 60-day notice for this information collection was published in
the Federal Register on March 10, 2023, Vol. 88, No. 47; pp. 15053.
There were no public comments.
Need and Proposed Use of the Information: The HRSA Grantee
Satisfaction Survey will provide meaningful and relevant results to
agency decision-makers about various customer satisfaction domains
(e.g., efficiency, timeliness, usefulness, responsiveness, quality of
and overall satisfaction with HRSA project officers, products and
services). The information collected will assist HRSA in its efforts to
gauge, understand and respond to the needs and concerns of its
customers, especially as they relate to the aforementioned areas. The
survey results will provide HRSA with concrete indicators regarding the
best areas in which to dedicate resources to improve
[[Page 9161]]
customer service. HRSA will use this information to support agency-wide
continuous quality improvement efforts. HRSA will use survey results to
improve the efficiency, quality, and timeliness of its grants business
processes, as well as to strengthen its partnership with external
customers.
Likely Respondents: Individuals who are identified as the project
director for a current HRSA grant award.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours
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Average
Number of Number of Total burden per Total burden
Form name respondents responses per responses response (in hours
respondent hours)
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HRSA Grantee Satisfaction Survey 7,813 0.32 2,500 0.34 850
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Total....................... 7,813 .............. 2,500 .............. 850
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* HRSA will send the survey to 7,813 potential respondents. Based on HRSA Grantee Satisfaction Surveys
administered in previous years, HRSA estimates a 32 percent response rate.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-02730 Filed 2-8-24; 8:45 am]
BILLING CODE 4165-15-P
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