Notice2024-02512
Proposed Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
February 7, 2024
Issuing agencies
Architectural and Transportation Barriers Compliance Board
Abstract
In accordance with the Paperwork Reduction Act of 1995 (PRA), the Architectural and Transportation Barriers Compliance Board (Access Board) invites comment on the proposed extension of its existing generic clearance for the collection of qualitative feedback on agency service delivery, which expires in May 2024 (OMB Control No. 3014- 0011). This information collection was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery. With this notice, the Access Board solicits comments on extension of its existing generic clearance without change. Following review of comments received in response to this 60-day notice, the Access Board intends to submit a request to the Office of Management and Budget (OMB) to renew its generic clearance for collection of qualitative feedback for another three-year term.
Full Text
<html>
<head>
<title>Federal Register, Volume 89 Issue 26 (Wednesday, February 7, 2024)</title>
</head>
<body><pre>
[Federal Register Volume 89, Number 26 (Wednesday, February 7, 2024)]
[Notices]
[Pages 8401-8402]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-02512]
=======================================================================
-----------------------------------------------------------------------
ARCHITECTURAL AND TRANSPORTATION BARRIERS COMPLIANCE BOARD
[Docket No. ATBCB-2024-0002]
Proposed Submission of Information Collection for OMB Review;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Architectural and Transportation Barriers Compliance Board.
ACTION: Notice and request for comments.
-----------------------------------------------------------------------
SUMMARY: In accordance with the Paperwork Reduction Act of 1995 (PRA),
the Architectural and Transportation Barriers Compliance Board (Access
Board) invites comment on the proposed extension of its existing
generic clearance for the collection of qualitative feedback on agency
service delivery, which expires in May 2024 (OMB Control No. 3014-
0011). This information collection was developed as part of a Federal
Government-wide effort to streamline the process for seeking feedback
from the public on service delivery. With this notice, the Access Board
solicits comments on extension of its existing generic clearance
without change. Following review of comments received in response to
this 60-day notice, the Access Board intends to submit a request to the
Office of Management and Budget (OMB) to renew its generic clearance
for collection of qualitative feedback for another three-year term.
DATES: Send comments on or before April 8, 2024.
ADDRESSES: You may submit comments, identified by docket number ATBCB-
2024-0002, by any of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#d4b0bbb7bfb1a094b5b7b7b1a7a7f9e8b5f4bca6b1b2e9" http: board.gov">board.gov</a>">docket@access-<a href="http://board.gov">board.gov</a></a>. Include docket number
ATBCB-2024-0002 in the subject line of the message.
<bullet> Mail: Office of General Counsel, U.S. Access Board, 1331 F
Street NW, Suite 1000, Washington, DC 20004-1111.
Instructions: All submissions must include the docket number
(ATBCB-2024-0002) for this regulatory action. All comments received
will be posted without change to <a href="http://www.regulations.gov">http://www.regulations.gov</a>, including
any personal information provided.
Docket: For access to the docket to read background documents or
comments received, go to <a href="https://www.regulations.gov/docket/ATBCB-2024-0002">https://www.regulations.gov/docket/ATBCB-2024-0002</a>.
FOR FURTHER INFORMATION CONTACT: Attorney Advisor Wendy Marshall, (202)
272-0043, <a href="/cdn-cgi/l/email-protection#315c50434259505d5d715052525442421c0d5011594354570c" http: board.gov">board.gov</a>">marshall@access-<a href="http://board.gov">board.gov</a></a>.
SUPPLEMENTARY INFORMATION:
I. Background
Under the PRA and its implementing regulations (5 CFR part 1320),
Federal agencies must obtain approval from OMB for each collection of
information they conduct or sponsor (e.g., contractually-required
information collection by a third-party). ``Collection of
information,'' within the meaning of the PRA, includes agency requests
that pose identical questions to, or impose reporting or recording
keeping obligations on, ten or more persons, regardless of whether
response to such request is mandatory or voluntary. See 5 CFR
1320.3(c); see also 44 U.S.C. 3502(3). Before seeking clearance from
OMB, agencies are generally required, among other things, to publish a
60-day notice in the Federal Register concerning any proposed
information collection--including extension of a previously-approved
collection--and provide an opportunity for comment. See 44 U.S.C.
3506(c)(2)(A); 5 CFR 1320.8(d)(1).
II. Proposed Renewal of Information Collection Request
The Access Board is providing notice of its intent to seek renewal
of its existing generic clearance for the collection of qualitative
feedback with regard to agency services. To date, we have found the
feedback garnered through qualitative customer satisfaction surveys
(and similar information collections) to be beneficial, by providing
useful insights in experiences, perceptions, opinions, and expectations
regarding Access Board services or focusing attention on areas in need
of improvement. We thus intend to seek approval to continue our current
efforts to solicit qualitative customer feedback by seeking input from
customers across our agency programs and services. Online surveys will
be used unless the customer contacts the agency by phone for technical
assistance or an individual otherwise expresses a preference for
another survey format (i.e., fillable form in portable document format
or paper survey). In addition, paper surveys may be used to garner
feedback from participants at in-person trainings or similar events.
OMB Control Number: 3014-0011.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Type of Request: Extension without change.
Abstract: The proposed information collection activity facilitates
collection of qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Federal Government's
commitment to improving service delivery. By qualitative feedback we
mean information collections that provide useful insights on
perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insight into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training, or changes in operations might improve delivery of services.
These collections will allow for ongoing, collaborative, and actionable
communications between the Access Board and its customers and
stakeholders.
Respondents/Affected Public: Individuals and Households; Businesses
and Organizations; State, Local or Tribal Government.
Burden Estimates: In the table below (Table 1), the Access Board
provides estimates for the annual reporting burden under this proposed
information collection. The Access Board does not anticipate incurring
any capital or other direct costs associated with this
[[Page 8402]]
information collection. Nor will there be any costs to respondents,
other than their time.
Table 1--Estimated Annual Burden Hours
----------------------------------------------------------------------------------------------------------------
Frequency of Average
Type of collection Number of response (per response time Total burden
respondents year) (mins.) (hours)
----------------------------------------------------------------------------------------------------------------
Customer feedback surveys................... 3,870 1 4 258
----------------------------------------------------------------------------------------------------------------
(Note: Total burden hours per collection rounded to the nearest full hour.)
Request for Comment: The Access Board seeks comment on any aspect
of the proposed renewal of its existing generic clearance for the
collection of qualitative feedback on agency service delivery,
including (a) whether the proposed collection of information is
necessary for the Access Board's performance; (b) the accuracy of the
estimated burden; (c) ways for the Access Board to enhance the quality,
utility, and clarity of the information collection; and (d) ways that
the burden could be minimized without reducing the quality of the
collected information. Comments will be summarized and included in our
request for OMB's approval of renewal of our existing generic
clearance.
Christopher Kuczynski,
General Counsel.
[FR Doc. 2024-02512 Filed 2-6-24; 8:45 am]
BILLING CODE 8150-01-P
</pre><script data-cfasync="false" src="/cdn-cgi/scripts/5c5dd728/cloudflare-static/email-decode.min.js"></script></body>
</html>Indexed from Federal Register on February 7, 2024.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.