Notice2024-00534
Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; CAREWare Customer Satisfaction and Usage Survey, OMB No. 0906-xxxx-New
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 12, 2024
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with of the Paperwork Reduction Act of 1995, HRSA has submitted an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and approval. Comments submitted during the first public review of this ICR will be provided to OMB. OMB will accept further comments from the public during the review and approval period. OMB may act on HRSA's ICR only after the 30-day comment period for this notice has closed.
Full Text
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<title>Federal Register, Volume 89 Issue 9 (Friday, January 12, 2024)</title>
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[Federal Register Volume 89, Number 9 (Friday, January 12, 2024)]
[Notices]
[Pages 2228-2229]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-00534]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Submission to OMB for
Review and Approval; Public Comment Request; CAREWare Customer
Satisfaction and Usage Survey, OMB No. 0906-xxxx-New
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with of the Paperwork Reduction Act of 1995,
HRSA has submitted an Information Collection Request (ICR) to the
Office of Management and Budget (OMB) for review and approval. Comments
submitted during the first public review of this ICR will be provided
to OMB. OMB will accept further comments from the public during the
review and approval period. OMB may act on HRSA's ICR only after the
30-day comment period for this notice has closed.
DATES: Comments on this ICR should be received no later than February
12, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review--Open for
Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance
requests submitted to OMB for review, email Joella Roland, the HRSA
Information Collection Clearance Officer at <a href="/cdn-cgi/l/email-protection#89f9e8f9ecfbfee6fbe2c9e1fbfae8a7eee6ff"><span class="__cf_email__" data-cfemail="ff8f9e8f9a8d88908d94bf978d8c9ed1989089">[email protected]</span></a> or call
(301) 443-3983.
SUPPLEMENTARY INFORMATION:
Information Collection Request Title: CAREWare Customer
Satisfaction and Usage Survey, OMB No. 0906-xxxx-New.
Abstract: HRSA developed CAREWare, a software application first
released in 2000, to help meet the data collection and reporting needs
of Ryan White HIV/AIDS Program (RWHAP) grant recipients. The secure
software is a free, electronic health and social support services
information system for RWHAP grant recipients and their subrecipients
to assist in the data requirement submissions that inform the
development of the Ryan White HIV/AIDS Program Service Report, the AIDS
Drug Assistance Program Data Report, the Ending the HIV Epidemic
Initiative Triannual Report, and the voluntary Clinical Quality
Measures Performance Measures module. Over time, the software has
evolved into a comprehensive health information system and is now the
source of more than half of all the RWHAP client-level data received
from recipients and subrecipients of RWHAP grant funding. CAREWare
software manages HIV clinical and support service data from more than
360,000 client records in 48 states; Washington, DC; Puerto Rico; and
the U.S. Virgin Islands.
The CAREWare software application contains customizable modules for
tracking demographic information, services, medications, laboratory
test results, immunization history, diagnoses (updated with
International Classification of Diseases, Tenth Revision codes),
referrals to outside agencies, and an appointment scheduler. There is a
custom report generator and a performance measures module that supports
quality of care initiatives at the provider level. The software also
has several ways to import data from third-party sources, including
commercial labs and other electronic health records (using both Health
Level Seven and simple Comma Separated Value-formatted files), HIV
surveillance systems, and for RWHAP Part B AIDS Drug Assistance
Programs, pharmacy benefit programs. The software and user support
materials can be accessed here: <a href="https://hab.hrsa.gov/program-grants-management/careware">https://hab.hrsa.gov/program-grants-management/careware</a>. Finally, CAREWare supports users through an
experienced helpdesk with ongoing software maintenance issues and
enhancements to the user interface.
HRSA is proposing a customer satisfaction survey to gather feedback
from CAREWare users regarding their experiences and satisfaction with
the software platform and to obtain suggestions for improvement.
A 60-day Federal Register Notice (FRN) was published in the Federal
Register on October 20, 2023 (Volume 88, No. 202, pages 72493-94).
There was one out-of-scope public comment received in response to the
FRN.
Need and Proposed Use of the Information: HRSA aims to understand
CAREWare users' needs and concerns by collecting information on current
software features and inquiring about opportunities to improve the user
experience and product features. The survey will address the software's
functionality and how well it meets the data collection, reporting, and
quality
[[Page 2229]]
management needs of the CAREWare user. The feedback will enable HRSA to
assess, benchmark, and improve customer satisfaction with RWHAP grant
recipients.
Likely Respondents: RWHAP recipients and providers who use CAREWare
to produce data files for the Ryan White HIV/AIDS Program Service
Report, the AIDS Drug Assistance Program Data Report, the Ending the
HIV Epidemic Initiative Triannual Report, and the voluntary Clinical
Quality Measures Performance Measures module.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
A pilot with seven RWHAP grant recipients concluded on November 20,
2023, one month after the 60-day FRN publication date of October 20,
2023. The pilot resulted in a lesser burden estimate than initially
reported in the 60-day FRN.
Total Estimated Annualized Burden--Hours
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Number of Average burden
Form name Number of responses per Total per response Total burden
respondents respondent responses (in hours) hours
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CAREWare User Survey............ 1,160 1 1,160 0.88 1,021
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Total....................... 1,160 1 1,160 0.88 1,021
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HRSA specifically requests comments on (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions, (2) the accuracy of the
estimated burden, (3) ways to enhance the quality, utility, and clarity
of the information to be collected, and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-00534 Filed 1-11-24; 8:45 am]
BILLING CODE 4165-15-P
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