Notice2024-00003
Agency Information Collection Activities: Submission to OMB for Review and Approval; Public Comment Request; Voluntary Partner Surveys To Implement Executive Order 14058 in the Health Resources and Services Administration, OMB No. 0915-0212-Revision
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
January 5, 2024
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with the Paperwork Reduction Act of 1995, HRSA submitted an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and approval. Comments submitted during the first public review of this ICR will be provided to OMB. OMB will accept further comments from the public during the review and approval period. OMB may act on HRSA's ICR only after the 30-day comment period for this notice has closed.
Full Text
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<title>Federal Register, Volume 89 Issue 4 (Friday, January 5, 2024)</title>
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[Federal Register Volume 89, Number 4 (Friday, January 5, 2024)]
[Notices]
[Pages 788-789]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2024-00003]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Submission to OMB for
Review and Approval; Public Comment Request; Voluntary Partner Surveys
To Implement Executive Order 14058 in the Health Resources and Services
Administration, OMB No. 0915-0212--Revision
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act of 1995, HRSA
submitted an Information Collection Request (ICR) to the Office of
Management and Budget (OMB) for review and approval. Comments submitted
during the first public review of this ICR will be provided to OMB. OMB
will accept further comments from the public during the review and
approval period. OMB may act on HRSA's ICR only after the 30-day
comment period for this notice has closed.
DATES: Comments on this ICR should be received no later than February
5, 2024.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under Review--Open for
Public Comments,'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: To request a copy of the clearance
requests submitted to OMB for review, email Joella Roland, the HRSA
Information Collection Clearance Officer, at <a href="/cdn-cgi/l/email-protection#7d0d1c0d180f0a120f163d150f0e1c531a120b"><span class="__cf_email__" data-cfemail="493928392c3b3e263b2209213b3a28672e263f">[email protected]</span></a> or call
(301) 443-3983.
SUPPLEMENTARY INFORMATION:
Information Collection Request Title: Voluntary Partner Surveys to
Implement Executive Order 14058 in the Health Resources and Services
Administration, OMB No. 0915-0212--Revision.
Abstract: The purpose of information collections under this generic
umbrella ICR package is to conduct a limited number of partner surveys.
If this generic ICR is approved, information on each individual partner
survey conducted under this generic ICR will not be published
separately in the Federal Register. Approval of this specific umbrella
ICR would allow HRSA to continue to conduct voluntary customer surveys
of its partners to assess strengths and weaknesses in program services
and processes. A previous version of this ICR was done in response to
Executive Order 12862, which called on the Federal Government to gather
feedback from customers, set customer service standards, and measure
performance against those standards. In December 2021, the White House
issued Executive Order 14058, calling on the Federal Government to
improve its service delivery to its customers and put people at the
center of Federal Government activity. In accordance with this
directive, HRSA is requesting approval of this generic umbrella ICR
from OMB to conduct the partner surveys with a slight increase in the
allotted burden hours so that HRSA can assess its performance from a
larger swath of its partner population to help ensure that HRSA's
customer service delivery continues to improve, in accordance with the
directive in Executive Order 14058.
HRSA customer service feedback will continue to be gathered in the
form of focus groups, in-class evaluation forms, mail surveys, and
telephone surveys. Although HRSA cannot anticipate all of the
collections that will fall under this generic umbrella ICR, HRSA
anticipates receiving OMB approval to include the following
collections:
<bullet> Surveys of HRSA grantees to determine satisfaction with
grant processes or technical assistance provided by a HRSA contractor.
Surveys may also be done to determine partner satisfaction with HRSA
products or services. Surveys may be conducted by mail, telephone, or
online. These surveys include the Division of Practitioner Data Bank
Usability Survey generic fast track ICR, which helps identify strengths
and weaknesses of the National Practitioner Data Bank customer service
call center agents, and the HRSA Electronic Handbooks Customer Service
Survey generic fast track ICR, which gathers public feedback about
HRSA's electronic handbooks.
<bullet> Evaluation forms completed by providers who receive
training from HRSA funding recipients, to measure satisfaction with the
training experience. Evaluation forms may also be done after a
conference or other training session with HRSA partners. Evaluation
forms may be done hard-copy or online. One evaluation form generic fast
track ICR that is expected to be included in this generic umbrella ICR
is the National Ryan White Conference survey forms evaluating the
National
[[Page 789]]
Ryan White Conference on HIV Care and Treatment and the Federal
Cervical Cancer Collaborative Post-Roundtable Evaluation helping HRSA
to gain better understanding of participants' experiences.
<bullet> Focus groups of HRSA grantees to learn more about their
needs and concerns (e.g., professional development, technical
assistance, and current or expected issues with program operations).
Focus groups may also be conducted to learn more about how the people
served by HRSA programs react to messaging related to HRSA program
activities. Focus groups may be conducted online or in person. The HRSA
focus group generic fast track ICR that is expected to be included in
this generic umbrella ICR includes the HRSA Division of Transplantation
Formative Evaluation Minority Organ Donation Outreach consisting of a
group of online focus groups designed to gather feedback on several
campaign concepts.
A 60-day notice published in the Federal Register on October 20,
2023, 88 FR 72494-95.
Need and Proposed Use of the Information: Results of these surveys
will be used to plan and redirect resources and efforts as needed to
improve services and processes. Focus groups may also be used to gain
partner input into the design of mail and telephone surveys.
Likely Respondents: HRSA partners are typically state or local
governments, tribes and tribal organizations, health care facilities,
health care consortia, health care providers, and researchers. HRSA
partners may also include individuals served by HRSA programs and/or
funding recipients. Participation in any collections under this
clearance will be entirely voluntary, and the privacy of respondents
will be preserved to the extent requested by participants and as
permitted by law.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours
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Average
Number of Number of Total burden per Total burden
Instrument respondents responses per responses response (in hours
respondent hours)
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Evaluation forms................ 41,000 1 41,000 0.05 84,050,000
Surveys (telephone, online)..... 55,000 1 55,000 0.10 5,500
Focus groups.................... 2,000 1 2,000 1.50 3,000
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Total....................... 98,000 .............. 98,000 .............. 84,058,500
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Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2024-00003 Filed 1-4-24; 8:45 am]
BILLING CODE 4165-15-P
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