Notice2023-28283
Agency Father Generic Information Collection Request; 60-Day Public Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 22, 2023
Issuing agencies
Health and Human Services Department
Abstract
In compliance with the requirement of the Paperwork Reduction Act of 1995, the Office of the Secretary (OS), Department of Health and Human Services, is publishing the following summary of a proposed collection for public comment, Improving Customer Experience (OMB Circular A-11, Section 280 Implementation).
Full Text
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<title>Federal Register, Volume 88 Issue 245 (Friday, December 22, 2023)</title>
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[Federal Register Volume 88, Number 245 (Friday, December 22, 2023)]
[Notices]
[Pages 88636-88637]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-28283]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
[Document Identifier: OS-0990-new]
Agency Father Generic Information Collection Request; 60-Day
Public Comment Request
AGENCY: Office of the Secretary, HHS.
ACTION: Notice.
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SUMMARY: In compliance with the requirement of the Paperwork Reduction
Act of 1995, the Office of the Secretary (OS), Department of Health and
Human Services, is publishing the following summary of a proposed
collection for public comment, Improving Customer Experience (OMB
Circular A-11, Section 280 Implementation).
DATES: Comments on the ICR must be received on or before February 20,
2024.
ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#095a616c7b7b6c7d7d6c274f7c67674961617a276e667f"><span class="__cf_email__" data-cfemail="0e5d666b7c7c6b7a7a6b20487b60604e66667d20696178">[email protected]</span></a> or by calling
(202) 264-0041 and <a href="/cdn-cgi/l/email-protection#14444655545c5c473a535b42"><span class="__cf_email__" data-cfemail="cd9d9f8c8d85859ee38a829b">[email protected]</span></a>.
FOR FURTHER INFORMATION CONTACT: When submitting comments or requesting
information, please include the document identifier 0990-New-60D and
project title for reference, to Sherrette A. Funn, email:
<a href="/cdn-cgi/l/email-protection#9ac9f2ffe8e8ffeeeeffb4dceff4f4daf2f2e9b4fdf5ec"><span class="__cf_email__" data-cfemail="44172c213636213030216a02312a2a042c2c376a232b32">[email protected]</span></a>, <a href="/cdn-cgi/l/email-protection#80d0d2c1c0c8c8d3aec7cfd6"><span class="__cf_email__" data-cfemail="7a2a283b3a323229543d352c">[email protected]</span></a> or call (202) 264-0041 the Reports
Clearance Officer.
SUPPLEMENTARY INFORMATION: Interested persons are invited to send
comments regarding this burden estimate or any other aspect of this
collection of information, including any of the following subjects: (1)
The necessity and utility of the proposed information collection for
the proper performance of the agency's functions; (2) the accuracy of
the estimated burden; (3) ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) the use of
automated collection techniques or other forms of information
technology to minimize the information collection burden.
Title of the Collection: Improving Customer Experience (OMB
Circular A-11, Section 280.
Type of Collection: Father Generic ICR.
OMB No.: 0990-XXXX, Office within Office of the Secretary,
Assistant Secretary Administration.
Abstract: The Department of Health and Human Services, Office of
the Secretary, Assistant Secretary Administration is requesting
approval by OMB on a new Father Generic Information Collection Request.
OMB Circular A-11 Section 280 established government-wide standards for
mature customer experience organizations in government and measurement.
To enable Federal programs to deliver the experience taxpayers deserve,
they must undertake three general categories of activities: conduct
ongoing customer research, gather and share customer feedback, and test
services and digital products.
These data collection efforts may be either qualitative or
quantitative in nature or may consist of mixed methods. Additionally,
data may be collected via a variety of means, including but not limited
to electronic or social media, direct or indirect observation (i.e., in
person, video and audio collections), interviews, questionnaires,
surveys, and focus groups. HHS will limit its inquiries to data
collections that solicit strictly voluntary opinions or responses.
Steps will be taken to ensure anonymity of respondents in each activity
covered by this request.
The results of the data collected will be used to improve the
delivery of Federal services and programs. It will include the creation
of personas, customer journey maps, and reports and summaries of
customer feedback data and user insights. It will also provide
government-wide data on customer experience that can be displayed on
<a href="http://performance.gov">performance.gov</a> to help build transparency and accountability of
Federal programs to the customers they serve.
Implementation).
[[Page 88637]]
Annualized Burden Hour Table
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Number of Average burden
Respondents (if necessary) Number of responses per hours per Total burden
respondents respondents response hours
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Participants in customer interviews............. 500 1 1 500
Participants in focus groups.................... 450 1 90/60 675
Participants of feedback surveys................ 2,000,000 1 3/60 100,000
Participants in user testing (rapid)............ 400 1 15/60 100
Participants in user testing (deep dive)........ 200 1 30/60 100
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Total....................................... 2,001,550 .............. .............. 101,375
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Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the
Secretary.
[FR Doc. 2023-28283 Filed 12-21-23; 8:45 am]
BILLING CODE 4150-04-P
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