Notice2023-27093
Proposed Information Collection Activity; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Office of Management and Budget #: 0970-0401)
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
December 11, 2023
Issuing agencies
Health and Human Services DepartmentChildren and Families Administration
Abstract
The Administration for Children and Families (ACF) proposes to extend data collection under the existing overarching Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery (Office of Management and Budget (OMB) #0970-0401). There are no changes to the proposed types of information collection or uses of data, but ACF is requesting an increase to the estimated number responses per respondent.
Full Text
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<title>Federal Register, Volume 88 Issue 236 (Monday, December 11, 2023)</title>
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[Federal Register Volume 88, Number 236 (Monday, December 11, 2023)]
[Notices]
[Pages 85891-85892]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-27093]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Children and Families
Proposed Information Collection Activity; Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
(Office of Management and Budget #: 0970-0401)
AGENCY: Administration for Children and Families, Department of Health
and Human Services.
ACTION: Request for public comments.
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SUMMARY: The Administration for Children and Families (ACF) proposes to
extend data collection under the existing overarching Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery
(Office of Management and Budget (OMB) #0970-0401). There are no
changes to the proposed types of information collection or uses of
data, but ACF is requesting an increase to the estimated number
responses per respondent.
DATES: Comments due within 60 days of publication. In compliance with
the requirements of the Paperwork Reduction Act of 1995, ACF is
soliciting public comment on the specific aspects of the information
collection described above.
ADDRESSES: You can obtain copies of the proposed collection of
information and submit comments by emailing
<a href="/cdn-cgi/l/email-protection#743b2426311d1a121b171b18181117001d1b1a341517125a1c1c075a131b02"><span class="__cf_email__" data-cfemail="85cad5d7c0ecebe3eae6eae9e9e0e6f1eceaebc5e4e6e3abededf6abe2eaf3">[email protected]</span></a>. Identify all requests by the title of
the information collection.
SUPPLEMENTARY INFORMATION:
Description: Executive Order 12862 directs federal agencies to
provide service to the public that matches or exceeds the best service
available in the private sector. As outlined in Memorandum M-11-26, OMB
worked with agencies to create a Fast Track Process to allow agencies
to obtain
[[Page 85892]]
timely feedback on service delivery while ensuring that the information
collected is useful and minimally burdensome for the public, as
required by the Paperwork Reduction Act of 1995. ACF created this
generic clearance in response to this effort by OMB.
To work continuously to ensure that the ACF programs are effective
and meet our customers' needs, we use this Fast Track generic clearance
process to collect qualitative feedback on our service delivery. This
collection of information is necessary to enable ACF to garner customer
and stakeholder feedback in an efficient, timely manner in accord with
our commitment to improving service delivery. The information collected
from our customers and stakeholders helps ensure that users have an
effective, efficient, and satisfying experience with the programs. This
feedback provides insights into customer or stakeholder perceptions,
experiences, and expectations; provides an early warning of issues with
service; or focus attention on areas where communication, training, or
changes in operations might improve delivery of products or services.
These collections allow for ongoing, collaborative, and actionable
communications between ACF and its customers and stakeholders. They
also allow feedback to contribute directly to the improvement of
program management.
Per Memorandum M-11-26, information collection requests submitted
under this Fast Track generic will be considered approved unless OMB
notifies ACF otherwise within 5 days.
Respondents: ACF program participants, potential program
participants, stakeholders, and other customers.
Annual Burden Estimates
Burden Estimates--Approved Information Collection
The request to OMB will include an extension request for approved
information collections that are planned to continue beyond May 2024.
Find currently approved information collections here: <a href="https://www.reginfo.gov/public/do/PRAICList?ref_nbr=202305-0970-012">https://www.reginfo.gov/public/do/PRAICList?ref_nbr=202305-0970-012</a>.
Burden Estimates--New Requests
The following table includes burden estimates for new requests
under this generic over the next 3 years. Based on the use of this
generic clearance over the past 3 years, ACF is requesting an increase
to the estimated number of responses per respondent from 1 to 2.
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Average burden
Total number Average total hours per Total
Type of collection of number of response for burden
respondents responses per types of hours
respondent collections
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Surveys.......................................... 175,000 2 .5 50,000
Comment Cards/Forms.............................. .25
Feedback Questions............................... .083
Focus Groups, Discussions, Cognitive Studies..... 1
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Comments: The Department specifically requests comments on (a)
whether the proposed collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the proposed collection of
information; (c) the quality, utility, and clarity of the information
to be collected; and (d) ways to minimize the burden of the collection
of information on respondents, including through the use of automated
collection techniques or other forms of information technology.
Consideration will be given to comments and suggestions submitted
within 60 days of this publication.
Authority: Social Security Act, Sec. 1110. [42 U.S.C. 1310].
Mary B. Jones,
ACF/OPRE Certifying Officer.
[FR Doc. 2023-27093 Filed 12-8-23; 8:45 am]
BILLING CODE 4184-88-P
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