Notice2023-26668
30-Day Notice for the “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”
Primary source
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Published
December 5, 2023
Issuing agencies
National Foundation on the Arts and the Humanities
Abstract
In accordance with the Paperwork Reduction Act of 1995, the National Endowment for the Arts (NEA) has requested that the Office of Management and Budget renew its generic clearance for the collection of qualitative feedback on agency service delivery. This generic clearance fast-tracks the process for NEA to seek feedback from the public, through surveys and similar feedback instruments, regarding NEA services and programs. Copies of this ICR, with applicable supporting documentation, may be obtained by visiting www.Reginfo.gov.
Full Text
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<title>Federal Register, Volume 88 Issue 232 (Tuesday, December 5, 2023)</title>
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[Federal Register Volume 88, Number 232 (Tuesday, December 5, 2023)]
[Notices]
[Pages 84363-84364]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-26668]
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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES
30-Day Notice for the ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery''
AGENCY: National Endowment for the Arts.
ACTION: Notice, request for comments, collection of information.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995, the
National Endowment for the Arts (NEA) has requested that the Office of
Management and Budget renew its generic clearance for the collection of
qualitative feedback on agency service delivery. This generic clearance
fast-tracks the process for NEA to seek feedback from the public,
through surveys and similar feedback instruments, regarding NEA
services and programs. Copies of this ICR, with applicable supporting
documentation, may be obtained by visiting <a href="http://www.Reginfo.gov">www.Reginfo.gov</a>.
DATES: Written comments must be submitted to the office listed in the
address section below within 30 days from the date of this publication
in the Federal Register.
ADDRESSES: Written comments and recommendations for proposed
information collection requests should be sent within 30 days of
publication of this Notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find
this particular information collection request by selecting ``National
Endowment for the Arts'' under ``Currently Under Review;'' then check
``Only Show ICR for Public Comment'' checkbox. Once you have found this
information collection request, select ``Comment,'' and enter or upload
your comment and information. Alternatively, comments can be sent to
the Office of Information and Regulatory Affairs, Attn: OMB Desk
Officer for the National Endowment for the Arts, Office of Management
and Budget, Room 10235, Washington, DC 20503, or call (202) 395-7316,
within 30 days from the date of this publication in the Federal
Register.
SUPPLEMENTARY INFORMATION: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient, timely manner, in accordance with the
Administration's commitment to improving service delivery. By
qualitative feedback we mean information that provides useful insights
on perceptions and opinions, but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study. This feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
<bullet> Information gathered is not used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered yields qualitative information; the
collections are not designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate,
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methods for assessing potential non-response bias, the protocols for
data collection, and any testing procedures that were or will be
undertaken prior to fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Agency: National Endowment for the Arts.
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Control Number: 3135-0130.
Current Actions: Extension of a currently approved collection.
Type of Review: Regular.
Affected Public: Individuals and households; businesses and
organizations; State, local or Tribal government.
Estimated Number of Respondents: 3,209.
Average Expected Annual Number of Activities: 5.
Average Number of Respondents per Activity: 642.
Annual Responses: 3,209.
Frequency of Response: Once per request.
Average minutes per response: 11.
Average Expected Annual Burden hours: 598.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for Office of
Management and Budget (OMB) approval. All comments will become a matter
of public record. Comments are invited on: 1. Whether the collection of
information is necessary for the proper performance of the functions of
the Agency, including whether the information shall have practical
utility; 2. the accuracy of the Agency's estimate of the burden of the
collection of information; 3. ways to enhance the quality, utility, and
clarity of the information to be collected; 4. ways to minimize the
burden of the collection of information on respondents, including
through the use of automated collection techniques or other forms of
information technology; and 5. estimates of capital or start-up costs
and costs of operation, maintenance, and purchase of services to
provide information.
Dated: November 30, 2023.
RaShaunda Thomas,
Deputy Director, Office of Administrative Services & Contracts,
National Endowment for the Arts.
[FR Doc. 2023-26668 Filed 12-4-23; 8:45 am]
BILLING CODE 7536-01-P
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