Notice2023-25129
Agency Information Collection Activities: Proposed Collection; Public Comment Request; of the ACL Generic Clearance for the Collection of Routine Customer Feedback OMB 0985-NEW
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 15, 2023
Issuing agencies
Health and Human Services DepartmentCommunity Living Administration
Abstract
The Administration for Community Living (ACL) is announcing an opportunity for the public to comment on the proposed collection of information listed above. Under the Paperwork Reduction Act of 1995 (PRA), Federal agencies are required to publish a notice in the Federal Register concerning each proposed collection of information, including each proposed extension of an existing collection of information, and to allow 60 days for public comment in response to the notice. This Information Collection (IC) solicits comments on the IC requirements relating to the ACL Generic Clearance for the Collection of Routine Customer Feedback, a generic mechanism for Collecting Service Delivery Feedback under the Paperwork Reduction Act.
Full Text
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<title>Federal Register, Volume 88 Issue 219 (Wednesday, November 15, 2023)</title>
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[Federal Register Volume 88, Number 219 (Wednesday, November 15, 2023)]
[Notices]
[Pages 78370-78371]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-25129]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Administration for Community Living
Agency Information Collection Activities: Proposed Collection;
Public Comment Request; of the ACL Generic Clearance for the Collection
of Routine Customer Feedback OMB 0985-NEW
AGENCY: Administration for Community Living, Department of Health and
Human Services.
ACTION: Notice.
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SUMMARY: The Administration for Community Living (ACL) is announcing an
opportunity for the public to comment on the proposed collection of
information listed above. Under the Paperwork Reduction Act of 1995
(PRA), Federal agencies are required to publish a notice in the Federal
Register concerning each proposed collection of information, including
each proposed extension of an existing collection of information, and
to allow 60 days for public comment in response to the notice. This
Information Collection (IC) solicits comments on the IC requirements
relating to the ACL Generic Clearance for the Collection of Routine
Customer Feedback, a generic mechanism for Collecting Service Delivery
Feedback under the Paperwork Reduction Act.
DATES: Comments on the collection of information must be submitted
electronically by 11:59 p.m. (EST) or postmarked by January 16, 2024.
ADDRESSES: Submit electronic comments on the collection of information
to: ACL's Center for Management and Budget
<a href="/cdn-cgi/l/email-protection#fda992909c969498d3aa9c8e9594939a899293bd9c9e91d395958ed39a928b"><span class="__cf_email__" data-cfemail="b2e6dddfd3d9dbd79ce5d3c1dadbdcd5c6dddcf2d3d1de9cdadac19cd5ddc4">[email protected]</span></a>. Submit written comments on the
collection of information to Administration for Community Living, 330 C
Street SW, Washington, DC, 20201, Attention: Center for Management and
Budget PRA Comments.
FOR FURTHER INFORMATION CONTACT: Tomakie Washington at 202-795-7336 or
<a href="/cdn-cgi/l/email-protection#92c6fdfff3f9fbf7bcc5f3e1fafbfcf5e6fdfcd2f3f1febcfafae1bcf5fde4"><span class="__cf_email__" data-cfemail="f8ac97959993919dd6af998b9091969f8c9796b8999b94d690908bd69f978e">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: Under the PRA, Federal agencies must obtain
approval from the Office of Management and Budget (OMB) for each
collection of information they conduct or sponsor. ``Collection of
information'' is defined as and includes agency requests or
requirements that members of the public submit reports, keep records,
or provide information to a third party. The PRA requires Federal
agencies to provide a 60-day notice in the Federal Register concerning
each proposed collection of information, including each proposed
extension of an existing collection of information, before submitting
the collection to OMB for approval. To comply with this requirement,
ACL is publishing a notice of the proposed collection of information
set forth in this document.
With respect to the following collection of information, ACL
invites comments on our burden estimates or any other aspect of this
collection of information, including:
(1) whether the proposed collection of information is necessary for
the proper performance of ACL's functions, including whether the
information will have practical utility;
(2) the accuracy of ACL's estimate of the burden of the proposed
collection of information, including the validity of the methodology
and assumptions used to determine burden estimates;
(3) ways to enhance the quality, utility, and clarity of the
information to be collected; and
[[Page 78371]]
(4) ways to minimize the burden of the collection of information on
respondents, including using automated collection techniques when
appropriate, and other forms of information technology.
The Administration for Community Living (ACL) at the Department of
Health and Human Services (HHS) is requesting a generic clearance for
purposes collecting data with a focus on the awareness, understanding,
attitudes, preferences, or experiences of customers or other
stakeholders relating to existing or future services, products, or
communication materials. ACL defines routine customer feedback as
information that provides useful insights to improve existing or future
service deliveries, products, or communication materials. ACL is
requesting approval for customer surveys with the purpose of the
collecting data to assist the agency in improving existing or future
service deliveries, products, or communication materials; responses are
voluntary: the collection does not impose a significant burden on
respondents; the collection does not employ statistical methods to have
practical utility; and the data results are not publicly shared.
The types of information collection activities will include:
1. Customer Comment Card/Complaint Form
2. Customer Satisfaction Qualitative Surveys
3. Technical Assistance
4. Usability Testing (e.g., website or Software)
5. Small Discussion Group
6. Focus Group
7. One-time or panel discussion groups
8. Moderated, un-moderated, in-person, and/or remote-usability studies
9. Testing of a survey or other collection to refine questions
10. Post-transaction customer surveys
11. On-line surveys
ACL was created around the fundamental principle that older adults
and people of all ages with disabilities should be able to live where
they choose, with the people they choose, and with the ability to
participate fully in their communities. By funding services and
supports provided primarily by networks of community-based
organizations, and with investments in research, education, and
innovation, ACL helps make this principle a reality for millions of
Americans. Integral to this role, ACL will use this mechanism to
conduct routine customer feedback for ACL programs. The proposed data
collection template may be found on the ACL website for review at:
<a href="https://www.acl.gov/about-acl/public-input">https://www.acl.gov/about-acl/public-input</a>.
Estimated Program Burden: ACL estimates the burden of this
collection of information as follows:
The annual burden hours (2,521) requested, and the anticipated
number of respondents (10,086) are based on the number of potential
customer feedback respondents. Over the course of a three-year
clearance for this generic information collection, ACL estimates a
three-year burden drawdown amount of 7,564.5 burden hours and 30,258
respondents.
Estimated Annualized Burden Table
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Annual number Number of
Type of respondent Form of responses per Burden hours Total annual
respondents respondent per response burden hours
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ACL Potential Customer or ACL Generic 10,086 1 .25 2, 521
Stakeholder. Clearance for
the Collection
of Routine
Customer
Feedback.
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Dated: November 8, 2023.
Alison Barkoff,
Principal Deputy Administrator for the Administration for Community
Living, performing the duties of the Administrator and the Assistant
Secretary for Aging.
[FR Doc. 2023-25129 Filed 11-14-23; 8:45 am]
BILLING CODE 4154-01-P
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