Notice2023-25045
60-Day Notice of Proposed Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
November 14, 2023
Issuing agencies
State Department
Abstract
The Department of State is seeking Office of Management and Budget (OMB) approval for the information collection described below. In accordance with the Paperwork Reduction Act of 1995, we are requesting comments on this collection from all interested individuals and organizations. The purpose of this notice is to allow 60 days for public comment preceding submission of the collection to OMB.
Full Text
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<title>Federal Register, Volume 88 Issue 218 (Tuesday, November 14, 2023)</title>
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[Federal Register Volume 88, Number 218 (Tuesday, November 14, 2023)]
[Notices]
[Page 78090]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-25045]
[[Page 78090]]
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DEPARTMENT OF STATE
[Public Notice: 12159]
60-Day Notice of Proposed Information Collection: Generic
Clearance for the Collection of Qualitative Feedback on Agency Service
Delivery
ACTION: Notice of request for public comment.
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SUMMARY: The Department of State is seeking Office of Management and
Budget (OMB) approval for the information collection described below.
In accordance with the Paperwork Reduction Act of 1995, we are
requesting comments on this collection from all interested individuals
and organizations. The purpose of this notice is to allow 60 days for
public comment preceding submission of the collection to OMB.
DATES: The Department will accept comments from the public up to
January 16, 2024.
ADDRESSES: You may submit comments by any of the following methods:
<bullet> Web: Persons with access to the internet may comment on
this notice by going to <a href="http://www.Regulations.gov">www.Regulations.gov</a>. You can search for the
document by entering ``Docket Number: DOS-2023-0027'' in the Search
field. Then click the ``Comment Now'' button and complete the comment
form.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#3b52555d5449565a4f525455585457575e584f525455487b484f5a4f5e155c544d"><span class="__cf_email__" data-cfemail="4b22252d2439262a3f222425282427272e283f222425380b383f2a3f2e652c243d">[email protected]</span></a>.
You must include the DS form number (if applicable), information
collection title, and the OMB control number in any correspondence.
SUPPLEMENTARY INFORMATION:
<bullet> Title of Information Collection: Generic Clearance for the
Collection of Qualitative Feedback on Agency Service Delivery
<bullet> OMB Control Number: 1405-0193
<bullet> Type of Request: Extension of a Currently Approved Collection
<bullet> Originating Office: Office of Directives Management, A/GIS/DIR
<bullet> Form Number: Various public surveys
<bullet> Respondents: Individuals responding to Department of State
customer service evaluation requests
<bullet> Estimated Number of Respondents: 2,000,000
<bullet> Estimated Number of Responses: 2,000,000
<bullet> Average Time per Response: 3.5 minutes
<bullet> Total Estimated Burden Time: 116,667 annual hours
<bullet> Frequency: Once per request
<bullet> Obligation to Respond: Voluntary
We are soliciting public comments to permit the Department to:
<bullet> Evaluate whether the proposed information collection is
necessary for the proper functions of the Department.
<bullet> Evaluate the accuracy of our estimate of the time and cost
burden for this proposed collection, including the validity of the
methodology and assumptions used.
<bullet> Enhance the quality, utility, and clarity of the
information to be collected.
<bullet> Minimize the reporting burden on those who are to respond,
including the use of automated collection techniques or other forms of
information technology.
Please note that comments submitted in response to this Notice are
public record. Before including any detailed personal information, you
should be aware that your comments as submitted, including your
personal information, will be available for public review.
Abstract of Proposed Collection
The information collection activity will garner qualitative
customer feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving service delivery. This
qualitative feedback will provide insights into customer perceptions,
experiences, and expectations, provide an early warning of issues with
service, or focus attention on areas where communication, training or
changes in operations might improve delivery of products or services.
These collections will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers. It will also allow
feedback to contribute directly to the improvement of program
management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data uses require more rigorous
designs that address: the target population to which generalizations
will be made, the sampling frame, the sample design (including
stratification and clustering), the precision requirements or power
calculations that justify the proposed sample size, the expected
response rate, methods for assessing potential non-response bias, the
protocols for data collection, and any testing procedures that were or
will be undertaken prior fielding the study. Depending on the degree of
influence the results are likely to have, such collections may still be
eligible for submission for other generic mechanisms that are designed
to yield quantitative results.
Methodology
Respondents will fill out a brief customer survey after completing
their interaction with a Department Program Office or Embassy. Surveys
are designed to gather feedback on the customer's experiences.
Zachary A. Parker,
Director, Office of Directives Management, Department of State.
[FR Doc. 2023-25045 Filed 11-13-23; 8:45 am]
BILLING CODE 4710-24-P
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