Notice2023-24546
Notice of Request for Renewal of an Approved Information Collection: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
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Published
November 7, 2023
Issuing agencies
Agriculture DepartmentFood Safety and Inspection Service
Abstract
In accordance with the Paperwork Reduction Act of 1995 and the Office of Management and Budget (OMB) regulations, FSIS is announcing its intention to request renewal of the approved information collection regarding the qualitative customer and stakeholder feedback on service delivery by FSIS. There are no changes to the existing information collection. The approval for this information collection will expire on March 31, 2024.
Full Text
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<title>Federal Register, Volume 88 Issue 214 (Tuesday, November 7, 2023)</title>
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[Federal Register Volume 88, Number 214 (Tuesday, November 7, 2023)]
[Notices]
[Pages 76720-76722]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-24546]
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DEPARTMENT OF AGRICULTURE
Food Safety and Inspection Service
[Docket No. FSIS-2023-0025]
Notice of Request for Renewal of an Approved Information
Collection: Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Food Safety and Inspection Service (FSIS), U.S. Department of
Agriculture (USDA).
ACTION: Notice and request for comments.
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SUMMARY: In accordance with the Paperwork Reduction Act of 1995 and the
Office of Management and Budget (OMB) regulations, FSIS is announcing
its intention to request renewal of the approved information collection
regarding the qualitative customer and stakeholder feedback on service
delivery by FSIS. There are no changes to the existing information
collection. The approval for this information collection will expire on
March 31, 2024.
DATES: Submit comments on or before January 8, 2024.
ADDRESSES: FSIS invites interested persons to submit comments on this
Federal Register notice. Comments may be submitted by one of the
following methods:
<bullet> Federal eRulemaking Portal: This website provides
commenters the ability to type short comments directly into the comment
field on the web page or to attach a file for lengthier comments. Go to
<a href="https://www.regulations.gov">https://www.regulations.gov</a>. Follow the on-line instructions at that
site for submitting comments.
<bullet> Mail: Send to Docket Clerk, U.S. Department of
Agriculture, Food Safety and Inspection Service, 1400 Independence
Avenue SW, Mailstop 3758, Washington, DC 20250-3700.
<bullet> Hand- or courier-delivered submittals: Deliver to 1400
Independence Avenue SW, Jamie L. Whitten Building, Room 350-E,
Washington, DC 20250-3700.
Instructions: All items submitted by mail or electronic mail must
include the Agency name and docket number FSIS-2023-0025. Comments
received in response to this docket will be made available for public
inspection and posted without change, including any personal
information, to <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Docket: For access to background documents or comments received,
call 202-720-5046 to schedule a time to visit the FSIS Docket Room at
1400 Independence Avenue SW, Washington, DC 20250-3700.
FOR FURTHER INFORMATION CONTACT: Gina Kouba, Office of Policy and
Program Development, Food Safety and Inspection Service, USDA, 1400
Independence Avenue SW, Mailstop 3758, South Building, Washington, DC
20250-3700; 202-720-5046.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 0583-0151.
Expiration Date: March 31, 2024.
Type of Request: Request for renewal of an approved information
collection.
Abstract: FSIS has been delegated the authority to exercise the
functions of the Secretary (7 CFR 2.18 and 2.53), as specified in the
Federal Meat Inspection Act (FMIA) (21 U.S.C. 601, et seq.), the
Poultry Products Inspection Act (PPIA) (21 U.S.C. 451, et seq.), and
the Egg Products Inspection Act (EPIA) (21 U.S.C. 1031, et seq.). These
statutes mandate that FSIS protect the public by verifying that meat,
poultry, and egg products are safe, wholesome, and properly labeled.
FSIS is requesting renewal of the approved information collection
regarding the qualitative customer and stakeholder feedback on service
delivery by FSIS. There are no changes to the existing information
collection. The approval for this information collection will expire on
March 31, 2024.
The proposed information collection activity provides a means for
FSIS to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Agency's commitment to
improving service delivery.
By ``qualitative feedback,'' FSIS means information that provides
useful insights on perceptions and opinions, but not a statistical
survey that yields quantitative results that can be generalized to the
population studied. Qualitative feedback provides insights into
customer or stakeholder perceptions, experiences, and expectations;
provides an early warning of issues with the Agency's customer service;
and focuses attention on matters with respect to which communication or
changes in operations might improve delivery of products or services.
This collection will allow for ongoing, collaborative, and actionable
communications between the Agency and its customers and stakeholders.
It will also allow the feedback to contribute directly to the
improvement of program management.
The solicitation of qualitative feedback will target topics such
as: Timeliness, appropriateness, accuracy of information, courtesy,
efficiency of service delivery, and resolution of issues with service
delivery. Responses will be assessed to plan and inform efforts to
improve or maintain the quality of service offered to the public. If
this information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
FSIS will only submit a collection for approval under this generic
clearance if it meets the following conditions:
The collection is voluntary;
The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government;
The collection is non-controversial and does not raise issues of
concern to other Federal agencies;
The collection is targeted to the solicitation of opinions from
respondents who have had experience with the program, or who may have
experience with the program in the near future;
Personally identifiable information (PII) is collected only to the
extent necessary and is not retained; as a general matter, this
information collection will not result in any new system of records
containing privacy information and will not involve questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, or other matters that are commonly considered private;
Information gathered is intended to be used only internally for
general service improvement and program management purposes and is not
intended for release outside of FSIS (if released, FSIS will indicate
the qualitative nature of the information);
Information gathered will not be used for the purpose of
substantially informing policy decisions; and
Information gathered will yield qualitative information; the
collection will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
FSIS has made the following estimates based upon an information
collection assessment:
Estimate of Burden: The public reporting burden for this collection
of information is estimated to average .5 hours per response.
Respondents: Individuals and households; businesses and
organizations; State, local, or Tribal government.
Estimated Annual Number of Respondents: 4,000.
Estimated Annual Number of Responses per Respondent: 1.
Estimated Annual Number of Responses: 4,000.
Estimated Total Annual Burden on Respondents: 2,000 hours.
Copies of this information collection assessment can be obtained
from Gina Kouba, Office of Policy and Program Development, Food Safety
and Inspection Service, USDA, 1400 Independence SW, Mailstop 3758,
South Building, Washington, DC 20250; (202) 720-5627.
All responses to this notice will be summarized and included in the
request for OMB approval. All comments will
[[Page 76722]]
also become a matter of public record. Copies of this information
collection assessment can be obtained from Gina Kouba, Office of Policy
and Program Development, Food Safety and Inspection Service, USDA, 1400
Independence Avenue SW, Mailstop 3758, South Building, Washington, DC
20250-3700; 202-720-5046.
Comments are invited on: (a) whether the proposed collection of
information is necessary for the proper performance of FSIS' functions,
including whether the information will have practical utility; (b) the
accuracy of FSIS' estimate of the burden of the proposed collection of
information, including the validity of the method and assumptions used;
(c) ways to enhance the quality, utility, and clarity of the
information to be collected; and (d) ways to minimize the burden of the
collection of information, including through the use of appropriate
automated, electronic, mechanical, or other technological collection
techniques, or other forms of information technology. Comments may be
sent to both FSIS, at the addresses provided above, and the Desk
Officer for Agriculture, Office of Information and Regulatory Affairs,
Office of Management and Budget (OMB), Washington, DC 20253.
Additional Public Notification
Public awareness of all segments of rulemaking and policy
development is important. Consequently, FSIS will announce this Federal
Register publication on-line through the FSIS web page located at:
<a href="https://www.fsis.usda.gov/federal-register">https://www.fsis.usda.gov/federal-register</a>.
FSIS will also announce and provide a link to this Federal Register
publication through the FSIS Constituent Update, which is used to
provide information regarding FSIS policies, procedures, regulations,
Federal Register notices, FSIS public meetings, and other types of
information that could affect or would be of interest to our
constituents and stakeholders. The Constituent Update is available on
the FSIS web page. Through the web page, FSIS can provide information
to a much broader, more diverse audience. In addition, FSIS offers an
email subscription service which provides automatic and customized
access to selected food safety news and information. This service is
available at: <a href="https://www.fsis.usda.gov/subscribe">https://www.fsis.usda.gov/subscribe</a>. Options range from
recalls to export information, regulations, directives, and notices.
Customers can add or delete subscriptions themselves and have the
option to password protect their accounts.
USDA Non-Discrimination Statement
In accordance with Federal civil rights law and USDA civil rights
regulations and policies, USDA, its Mission Areas, agencies, staff
offices, employees, and institutions participating in or administering
USDA programs are prohibited from discriminating based on race, color,
national origin, religion, sex, gender identity (including gender
expression), sexual orientation, disability, age, marital status,
family/parental status, income derived from a public assistance
program, political beliefs, or reprisal or retaliation for prior civil
rights activity, in any program or activity conducted or funded by USDA
(not all bases apply to all programs). Remedies and complaint filing
deadlines vary by program or incident.
Program information may be made available in languages other than
English. Persons with disabilities who require alternative means of
communication to obtain program information (e.g., Braille, large
print, audiotape, American Sign Language) should contact the
responsible Mission Area, agency, or staff office; the USDA TARGET
Center at (202) 720-2600 (voice and TTY); or the Federal Relay Service
at (800) 877-8339.
To file a program discrimination complaint, a complainant should
complete a Form AD-3027, USDA Program Discrimination Complaint Form,
which can be obtained online at <a href="https://www.usda.gov/forms/electronic-forms">https://www.usda.gov/forms/electronic-forms</a>, from any USDA office, by calling (866) 632-9992, or by writing a
letter addressed to USDA. The letter must contain the complainant's
name, address, telephone number, and a written description of the
alleged discriminatory action in sufficient detail to inform the
Assistant Secretary for Civil Rights (ASCR) about the nature and date
of an alleged civil rights violation. The completed AD-3027 form or
letter must be submitted to USDA by:
(1) Mail: U.S. Department of Agriculture, Office of the Assistant
Secretary for Civil Rights, 1400 Independence Avenue SW, Washington, DC
20250-9410;
(2) Fax: (833) 256-1665 or (202) 690-7442; or
(3) Email: <a href="/cdn-cgi/l/email-protection#6212100d0510030f4c0b0c1603090722171106034c050d14"><span class="__cf_email__" data-cfemail="d8a8aab7bfaab9b5f6b1b6acb9b3bd98adabbcb9f6bfb7ae">[email protected]</span></a>.
USDA is an equal opportunity provider, employer, and lender.
Paul Kiecker,
Administrator.
[FR Doc. 2023-24546 Filed 11-6-23; 8:45 am]
BILLING CODE 3410-DM-P
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