Notice2023-23986
Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
October 31, 2023
Issuing agencies
Agency for International Development
Abstract
In accordance with the Information Collection Review procedures of the Paperwork Reduction Act of 1995 (PRA), the United States Agency for International Development (USAID), is seeking comment on the proposed Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. The Agency will use surveys and forms to collect, analyze, and interpret information gathered through this generic clearance to identify strengths and weakness of the current services, information, and to make improvements in customer service.
Full Text
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<title>Federal Register, Volume 88 Issue 209 (Tuesday, October 31, 2023)</title>
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[Federal Register Volume 88, Number 209 (Tuesday, October 31, 2023)]
[Notices]
[Pages 74401-74402]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-23986]
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AGENCY FOR INTERNATIONAL DEVELOPMENT
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: U.S. Agency for International Development (USAID).
ACTION: Notice of information collection; request for comment.
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SUMMARY: In accordance with the Information Collection Review
procedures of the Paperwork Reduction Act of 1995 (PRA), the United
States Agency for International Development (USAID), is seeking comment
on the proposed Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery. The Agency will use surveys and
forms to collect, analyze, and interpret information gathered through
this generic clearance to identify strengths and weakness of the
current services, information, and to make improvements in customer
service.
DATES: All comments should be submitted within 60 calendar days from
the date of this publication.
ADDRESSES: Comments submitted in response to this notice should be
submitted to the <a href="/cdn-cgi/l/email-protection#117872636574707c5164627078753f767e67"><span class="__cf_email__" data-cfemail="7a1319080e1f1b173a0f091b131e541d150c">[email protected]</span></a>.
FOR FURTHER INFORMATION CONTACT: Requests for additional information
should be directed to Kelly Hamilton at 202-921-5016,
<a href="/cdn-cgi/l/email-protection#fb9298898f9e9a96bb8e889a929fd59c948d"><span class="__cf_email__" data-cfemail="f79e94858392969ab78284969e93d9909881">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION: The proposed information collection activity
provides a means to garner qualitative customer and stakeholder
feedback in an efficient, timely manner. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training, or changes in operations might improve delivery of products
or services. These collections will allow for ongoing, collaborative,
and actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The Agency will collect, analyze, and interpret information
gathered through this generic clearance to identify strengths and
weaknesses of the current services, information, and make improvements
in service delivery based on feedback. The solicitation of feedback
will target areas such as: timeliness, appropriateness, accuracy of
information, courtesy, efficiency of service delivery, and resolution
of issues with service delivery. Responses will be assessed to plan and
inform efforts to improve or maintain the quality of service offered to
the public.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> Information gathered will be used only internally for
general service improvement and program management
[[Page 74402]]
purposes and is not intended for release outside of the agency (if
released, procedures outlined in Question 16 will be followed);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study;
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future; and
<bullet> With the exception of information needed to provide
remunerations for participants of focus groups and cognitive laboratory
studies, personally identifiable information (PII) is collected only to
the extent necessary and is not retained.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Below we provide projected average burden estimates for the next
three years:
Estimated Annual Number of Respondents: 10,000.
Responses per Respondent: 1.
Annual Responses: 10,000.
Average Minutes per Response: 15 minutes.
Annual Burden Hours: 30,000 hours.
Frequency: On occasion.
Dated: October 26, 2023.
Taniesha Tolbert,
Supervisory Records Information Management Specialist, Bureau for
Management, Office of Management Services, Information and Records
Division.
[FR Doc. 2023-23986 Filed 10-30-23; 8:45 am]
BILLING CODE 6116-01-P
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