Notice2023-23257
Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: CAREWare Customer Satisfaction and Usage Survey
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
October 20, 2023
Issuing agencies
Health and Human Services DepartmentHealth Resources and Services Administration
Abstract
In compliance with the requirement for opportunity for public comment on proposed data collection projects of the Paperwork Reduction Act of 1995, HRSA announces plans to submit an Information Collection Request (ICR), described below, to the Office of Management and Budget (OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the public regarding the burden estimate, below, or any other aspect of the ICR.
Full Text
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<title>Federal Register, Volume 88 Issue 202 (Friday, October 20, 2023)</title>
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[Federal Register Volume 88, Number 202 (Friday, October 20, 2023)]
[Notices]
[Pages 72493-72494]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-23257]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Health Resources and Services Administration
Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: CAREWare
Customer Satisfaction and Usage Survey
AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.
ACTION: Notice.
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SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.
DATES: Comments on this ICR should be received no later than December
19, 2023.
ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#81f1e0f1e4f3f6eef3eac1e9f3f2e0afe6eef7"><span class="__cf_email__" data-cfemail="2d5d4c5d485f5a425f466d455f5e4c034a425b">[email protected]</span></a> or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, MD 20857.
FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email <a href="/cdn-cgi/l/email-protection#5c2c3d2c392e2b332e371c342e2f3d723b332a"><span class="__cf_email__" data-cfemail="1e6e7f6e7b6c69716c755e766c6d7f30797168">[email protected]</span></a> or call Joella Roland, the
HRSA Information Collection Clearance Officer, at (301) 443-3983.
SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: CAREWare Customer
Satisfaction and Usage Survey, OMB No. 0906-xxxx-New.
Abstract: HRSA developed CAREWare, a software application first
released in 2000, to help meet the data collection and reporting needs
of Ryan White HIV/AIDS Program (RWHAP) grant recipients. The secure
software is a free, electronic health and social support services
information system for RWHAP grant recipients and their subrecipients
to assist in the data requirement submissions that inform the
development of the Ryan White HIV/AIDS Program Service Report, the AIDS
Drug Assistance Program Data Report, the Ending the HIV Epidemic
Initiative Triannual Report, and the voluntary Clinical Quality
Measures Performance Measures. Over time, the software has evolved into
a comprehensive health information system and is now the source of more
than half of all the RWHAP client-level data received from recipients
and subrecipients of RWHAP grant funding. CAREWare software manages HIV
clinical and support service data from more than 360,000 client records
in 48 states; Washington, DC; Puerto Rico; and the U.S. Virgin Islands.
The CAREWare software application contains customizable modules for
tracking demographic information, services, medications, laboratory
test results, immunization history, diagnoses (updated with
International Classification of Diseases, Tenth Revision codes),
referrals to outside agencies, and an appointment scheduler. There is a
custom report generator and a performance measures module that supports
quality of care initiatives at the provider level. The software also
has several ways to import data from third-party sources, including
commercial labs and other electronic health records (using both Health
Level Seven and simple Comma Separated Value-formatted files), HIV
surveillance systems, and for RWHAP Part B AIDS Drug Assistance
Programs, pharmacy benefit programs. The software and user support
materials can be accessed here: <a href="https://hab.hrsa.gov/program-grants-management/careware">https://hab.hrsa.gov/program-grants-management/careware</a>. Finally, CAREWare supports users through an
experienced helpdesk with ongoing software maintenance issues and
enhancements to the user interface.
HRSA is proposing a customer satisfaction survey to gather feedback
from CAREWare users regarding their experiences and satisfaction with
the software platform and to obtain suggestions for improvement.
Need and Proposed Use of the Information: HRSA aims to understand
CAREWare users' needs and concerns by collecting information on current
software features and inquiring about opportunities to improve the user
experience and product features. The survey will address the software's
functionality and how well it meets the data collection, reporting, and
quality management needs of the CAREWare user. The feedback will enable
HRSA to assess, benchmark, and improve customer satisfaction with RWHAP
grant recipients.
Likely Respondents: RWHAP recipients and providers who use CAREWare
to produce data files for the Ryan White HIV/AIDS Program Service
Report, the AIDS Drug Assistance Program Data Report, the Ending the
HIV Epidemic Initiative Triannual Report, and the voluntary Clinical
Quality Measures performance measures module.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain, disclose, or provide the
information requested. This includes the time needed to review
instructions; to develop, acquire, install, and utilize technology and
systems for the purpose of collecting, validating, and verifying
information, processing and maintaining information, and disclosing and
providing information; to train personnel and to be able to respond to
a collection of information; to search data sources; to complete and
review the collection of information; and to transmit or otherwise
disclose the information. The total annual burden hours estimated for
this ICR are summarized in the table below.
Total Estimated Annualized Burden Hours:
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Number of Average burden
Form name Number of responses per Total per response Total burden
respondents respondent responses (in hours) hours
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CAREWare User Survey............ 1,160 1 1,160 2 2,320
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Total....................... 1,160 1 1,160 2 2,320
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[[Page 72494]]
HRSA specifically requests comments on: (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions; (2) the accuracy of the
estimated burden; (3) ways to enhance the quality, utility, and clarity
of the information to be collected; and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.
Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-23257 Filed 10-19-23; 8:45 am]
BILLING CODE 4165-15-P
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