Agency Information Collection Activities: Proposed Collection: Public Comment Request; Information Collection Request Title: Voluntary Partner Surveys To Implement Executive Order 14058 in the Health Resources and Services Administration, OMB No. 0915-0212-Revision

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Published

October 20, 2023

Issuing agencies

Health and Human Services DepartmentHealth Resources and Services Administration

Abstract

In compliance with the requirement for opportunity for public comment on proposed data collection projects of the Paperwork Reduction Act of 1995, HRSA announces plans to submit an Information Collection Request (ICR), described below, to the Office of Management and Budget (OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the public regarding the burden estimate, below, or any other aspect of the ICR.

Full Text

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<title>Federal Register, Volume 88 Issue 202 (Friday, October 20, 2023)</title>
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[Federal Register Volume 88, Number 202 (Friday, October 20, 2023)]
[Notices]
[Pages 72494-72495]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-23130]

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DEPARTMENT OF HEALTH AND HUMAN SERVICES

Health Resources and Services Administration

Agency Information Collection Activities: Proposed Collection:
Public Comment Request; Information Collection Request Title: Voluntary
Partner Surveys To Implement Executive Order 14058 in the Health
Resources and Services Administration, OMB No. 0915-0212--Revision

AGENCY: Health Resources and Services Administration (HRSA), Department
of Health and Human Services.

ACTION: Notice.

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SUMMARY: In compliance with the requirement for opportunity for public
comment on proposed data collection projects of the Paperwork Reduction
Act of 1995, HRSA announces plans to submit an Information Collection
Request (ICR), described below, to the Office of Management and Budget
(OMB). Prior to submitting the ICR to OMB, HRSA seeks comments from the
public regarding the burden estimate, below, or any other aspect of the
ICR.

DATES: Comments on this ICR should be received no later than December
19, 2023.

ADDRESSES: Submit your comments to <a href="/cdn-cgi/l/email-protection#0a7a6b7a6f787d6578614a6278796b246d657c"><span class="__cf_email__" data-cfemail="85f5e4f5e0f7f2eaf7eec5edf7f6e4abe2eaf3">[email&#160;protected]</span></a> or mail the HRSA
Information Collection Clearance Officer, Room 14N39, 5600 Fishers
Lane, Rockville, MD 20857.

FOR FURTHER INFORMATION CONTACT: To request more information on the
proposed project or to obtain a copy of the data collection plans and
draft instruments, email <a href="/cdn-cgi/l/email-protection#4636273623343129342d062e34352768212930"><span class="__cf_email__" data-cfemail="90e0f1e0f5e2e7ffe2fbd0f8e2e3f1bef7ffe6">[email&#160;protected]</span></a> or call Joella Roland, the
HRSA Information Collection Clearance Officer, at (301) 443-3983.

SUPPLEMENTARY INFORMATION: When submitting comments or requesting
information, please include the ICR title for reference.
Information Collection Request Title: Voluntary Partner Surveys to
Implement Executive Order 14058 in the Health Resources and Services
Administration, OMB No. 0915-0212--Revision.
Abstract: The purpose of information collections under this generic
umbrella ICR package is to conduct a limited number of partner surveys.
If this generic ICR is approved, information on each individual partner
survey conducted under this generic ICR will not be published
separately in the Federal Register. Approval of this specific umbrella
ICR would allow HRSA to continue to conduct voluntary customer surveys
of its partners to assess strengths and weaknesses in program services
and processes. A previous version of this ICR was done in response to
Executive Order 12862, which called on the federal government to gather
feedback from customers, set customer service standards, and measure
performance against those standards. In December 2021, the White House
issued Executive Order 14058, calling on the federal government to
improve its service delivery to its customers and put people at the
center of federal government activity. In accordance with this
directive, HRSA is requesting approval of this generic umbrella ICR
from OMB to conduct the partner surveys with a slight increase in the
allotted burden hours so that HRSA can assess its performance from a
larger swath of its partner population to help ensure that HRSA's
customer service delivery continues to improve, in accordance with the
directive in Executive Order 14058.
HRSA customer service feedback will continue to be gathered in the
form of focus groups, in-class evaluation forms, mail surveys, and
telephone surveys. Although HRSA cannot anticipate all the collections
that will fall under this generic umbrella ICR, HRSA anticipates
receiving OMB approval to include the following collections:
<bullet> Surveys of HRSA grantees to determine satisfaction with
grant processes or technical assistance provided by a HRSA contractor.
Surveys may also be done to determine partner satisfaction with HRSA
products or services. Surveys may be conducted by mail, telephone, or
online. These surveys include the Division of Practitioner Data Bank
Usability Survey generic fast track ICR, which helps identify strengths
and weaknesses of the National Practitioner Data Bank customer service
call center agents, and the HRSA Electronic Handbooks Customer Service
Survey generic fast track ICR, which gathers public feedback about
HRSA's electronic handbooks.
<bullet> Evaluation forms completed by providers who receive
training from HRSA funding recipients, to measure satisfaction with the
training experience. Evaluation forms may also be done after a
conference or other training session with HRSA partners. Evaluation
forms may be done hard-copy or online. One evaluation form generic fast
track ICR that is expected to be included in this generic umbrella ICR
is the National Ryan White Conference survey forms evaluating the
National Ryan White Conference on HIV Care and Treatment and the
Federal Cervical Cancer Collaborative Post-Roundtable Evaluation. This
will help HRSA gain better understanding of participants' experiences
attending the Federal Cervical Cancer Collaborative Roundtable
meetings.
<bullet> Focus groups of HRSA grantees to learn more about their
needs and concerns (e.g., professional development, technical
assistance, and current or expected issues with program operations).
Focus groups may also be conducted to learn more about how the people
served by HRSA programs react to messaging related to HRSA program
activities. Focus groups may be conducted online or in person. The HRSA
focus group generic fast track ICR that is expected to be included in
this generic umbrella ICR includes the HRSA Division of Transplantation
Formative Evaluation Minority Organ Donation Outreach consisting of a
group of online focus groups designed to gather feedback on several
campaign concepts.
Need and Proposed Use of the Information: Results of these surveys
will be used to plan and redirect resources and efforts as needed to
improve services and processes. Focus groups may also be used to gain
partner input into the design of mail and telephone surveys.
Likely Respondents: HRSA partners are typically state or local
governments, health care facilities, health care consortia, health care
providers, and researchers. HRSA partners may also include individuals
served by HRSA programs and/or funding recipients. Participation in any
collections under this clearance will be entirely voluntary, and the
privacy of respondents will be preserved to the extent requested by
participants and as permitted by law.
Burden Statement: Burden in this context means the time expended by
persons to generate, maintain, retain,

[[Page 72495]]

disclose, or provide the information requested. This includes the time
needed to review instructions; to develop, acquire, install, and
utilize technology and systems for the purpose of collecting,
validating, and verifying information, processing and maintaining
information, and disclosing and providing information; to train
personnel and to be able to respond to a collection of information; to
search data sources; to complete and review the collection of
information; and to transmit or otherwise disclose the information.
The number of respondents was revised based on information
collections approved under the collection approved in 2021. HRSA
anticipates that the total burden of collections under this generic
package will be slightly greater than under the prior approval for two
reasons. First, HRSA is incorporating the additional burden amount
approved for this ICR via a 2023 non-substantive change memo. Second,
HRSA is accounting for upcoming efforts to get public input from a
larger swath of HRSA's partners in compliance with Executive Order
14058. HRSA has decreased its estimate of the average burden per
response for surveys to account for the increasing use of telephone and
online surveys, rather than mail-in surveys, which are more time-
consuming. The total annual burden hours estimated for this ICR are
summarized in the table below.

Total Estimated Annualized Burden Hours
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Number of Average burden
Instrument Number of responses per Total per response Total burden
respondents respondent responses (in hours) hours
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Evaluation forms................ 41,000 1 41,000 0.05 84,050,000
Surveys (telephone, online)..... 55,000 1 55,000 0.10 8,250
Focus groups.................... 2,000 1 2,000 1.50 3,000
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Total....................... 98,000 .............. 98,000 .............. 84,061,250
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HRSA specifically requests comments on: (1) the necessity and
utility of the proposed information collection for the proper
performance of the agency's functions; (2) the accuracy of the
estimated burden; (3) ways to enhance the quality, utility, and clarity
of the information to be collected; and (4) the use of automated
collection techniques or other forms of information technology to
minimize the information collection burden.

Maria G. Button,
Director, Executive Secretariat.
[FR Doc. 2023-23130 Filed 10-19-23; 8:45 am]
BILLING CODE 4165-15-P

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