Notice2023-21973
Agency Information Collection Activities: Comment Request
Primary source
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Published
October 4, 2023
Issuing agencies
Social Security Administration
Full Text
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<title>Federal Register, Volume 88 Issue 191 (Wednesday, October 4, 2023)</title>
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[Federal Register Volume 88, Number 191 (Wednesday, October 4, 2023)]
[Notices]
[Pages 68903-68904]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-21973]
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SOCIAL SECURITY ADMINISTRATION
[Docket No: SSA-2023-0036]
Agency Information Collection Activities: Comment Request
The Social Security Administration (SSA) publishes a list of
information collection packages requiring clearance by the Office of
Management and Budget (OMB) in compliance with Public Law 104-13, the
Paperwork Reduction Act of 1995, effective October 1, 1995. This notice
includes one new information collection for OMB-approval.
SSA is soliciting comments on the accuracy of the agency's burden
estimate; the need for the information; its practical utility; ways to
enhance its
[[Page 68904]]
quality, utility, and clarity; and ways to minimize burden on
respondents, including the use of automated collection techniques or
other forms of information technology. Mail, email, or fax your
comments and recommendations on the information collection(s) to the
OMB Desk Officer and SSA Reports Clearance Officer at the following
addresses or fax numbers.
(OMB) Office of Management and Budget, Attn: Desk Officer for SSA
Comments: <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>. Submit your
comments online referencing Docket ID Number [SSA-2023-0036].
(SSA) Social Security Administration, OLCA, Attn: Reports Clearance
Director, Mail Stop 3253 Altmeyer, 6401 Security Blvd., Baltimore, MD
21235, Fax: 833-410-1631, Email address: <a href="/cdn-cgi/l/email-protection#420d106c1027322d3036316c012e272330232c2127023131236c252d34"><span class="__cf_email__" data-cfemail="5a150874083f2a35282e297419363f3b283b34393f1a29293b743d352c">[email protected]</span></a>
Or you may submit your comments online through <a href="https://www.reginfo.gov/public/do/PRAMain">https://www.reginfo.gov/public/do/PRAMain</a>, referencing Docket ID Number [SSA-
2023-0036].
As part of the Administration's commitment to improving customer
service delivery, the following renewal of the Information Collection
Request ``Improving Customer Experience (OMB Circular A-11, Section 280
Implementation)'' is pending OMB approval under the Paperwork Reduction
Act (PRA) (44 U.S.C. 3501). Your comments regarding this information
collection would be most useful if OMB and SSA receive them 30 days
from the date of this publication. To be sure we consider your
comments, we must receive them no later than November 3, 2023.
Individuals can obtain copies of this OMB clearance package by writing
to <a href="/cdn-cgi/l/email-protection#3e716c106c5b4e514c4a4d107d525b5f4c5f505d5b7e4d4d5f10595148"><span class="__cf_email__" data-cfemail="a8e7fa86facdd8c7dadcdb86ebc4cdc9dac9c6cbcde8dbdbc986cfc7de">[email protected]</span></a>.
Generic Clearance for the Collection of Qualitative Feedback on
Agency Service Delivery--0960-0788. SSA, as part of our continuing
effort to reduce paperwork and respondent burden, invites the general
public to comment on the ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery'' for approval under
the Paperwork Reduction Act (PRA) (44 U.S.C. 3501). We developed this
collection as part of a Federal Government-wide effort to streamline
the process for seeking feedback from the public on service delivery.
Under the auspices of Executive Order 12862, Setting Customer
Service Standards, SSA conducts multiple satisfaction surveys each
year. This proposed information collection activity provides a means to
garner qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with SSA's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions (not statistical surveys)
that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations; provide an
early warning of issues with service; or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative, and actionable communications between SSA and our
customers and stakeholders.
The solicitation of feedback will target areas such as: timeliness;
appropriateness; accuracy of information; courtesy; efficiency of
service delivery; and resolution of issues with service delivery. We
will assess responses to plan and inform efforts to improve or maintain
the quality of service offered to the public. If we do not collect this
information, we would not have access to vital feedback from customers
and stakeholders on SSA's services.
We will only submit a collection for approval under this generic
clearance if it meets the following conditions: (1) the collections are
voluntary; (2) the collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government; (3) the collections are non-controversial
and do not raise issues of concern to other Federal agencies; (4) the
collections elicit opinions from respondents who previously had
experience with Social Security programs or services, or are likely to
do so in the near future; (5) we collect personally identifiable
information (PII) only to the extent necessary and we do not retain it;
(6) we will use information gathered only internally for general
service improvement and program management purposes and we will not
release it outside of the agency; (7) we will not use information we
gather for the purpose of substantially informing influential policy
decisions; and (8) information we gather will yield qualitative
information; the collections will not be designed or expected to yield
statistically reliable results or used as though the results are
generalizable to the population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address the target
population to which generalizations will be made. Depending on the
study design and the type of results being elicited, such collections
may still be eligible for submission for other generic mechanisms that
are designed to yield quantitative results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
The respondents are recipients of SSA services (including most
members of the public), professionals, and individuals who work on
behalf of SSA beneficiaries.
Type of Request: Extension of an OMB-approved information
collection.
Affected Public: Individuals and households, businesses and
organizations, State, local or Tribal government.
Total Estimated Number of Respondents: 5,454,212.
Below we provide projected average estimates for the next three
years:
Annual Respondents: 1,818,404.
Annual Responses: 1,818,404.
Frequency of Response: Once per request.
Average Minutes per Response: 13 minutes (12.6912).
Estimated Annual Burden: 384,629 hours.
Dated: September 29, 2023.
Naomi Sipple,
Reports Clearance Officer, Social Security Administration.
[FR Doc. 2023-21973 Filed 10-3-23; 8:45 am]
BILLING CODE 4191-02-P
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