Notice2023-21551
Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 29, 2023
Issuing agencies
Health and Human Services DepartmentAgency for Healthcare Research and Quality
Abstract
This notice announces the intention of the Agency for Healthcare Research and Quality (AHRQ) to request that the Office of Management and Budget (OMB) approve the proposed information collection project "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery."
Full Text
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<title>Federal Register, Volume 88 Issue 188 (Friday, September 29, 2023)</title>
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[Federal Register Volume 88, Number 188 (Friday, September 29, 2023)]
[Notices]
[Pages 67290-67291]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-21551]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
Agency for Healthcare Research and Quality
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: Agency for Healthcare Research and Quality, HHS.
ACTION: Notice.
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SUMMARY: This notice announces the intention of the Agency for
Healthcare Research and Quality (AHRQ) to request that the Office of
Management and Budget (OMB) approve the proposed information collection
project ``Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.''
DATES: Comments on this notice must be received by October 30, 2023.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/">www.reginfo.gov/public/do/</a> PRAMain. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
[[Page 67291]]
Copies of the proposed collection plans, data collection
instruments, and specific details on the estimated burden can be
obtained from the AHRQ Reports Clearance Officer.
FOR FURTHER INFORMATION CONTACT: Doris Lefkowitz, AHRQ Reports
Clearance Officer, (301) 427-1477, or by email at
<a href="/cdn-cgi/l/email-protection#e4808b968d97ca8881828f8b938d909ea4a5acb6b5ca8c8c97ca838b92"><span class="__cf_email__" data-cfemail="3f5b504d564c11535a59545048564b457f7e776d6e1157574c11585049">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Proposed Project
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery
The information collection activity will garner qualitative
customer and stakeholder feedback in an efficient, timely manner, in
accordance with the Administration's commitment to improving service
delivery. By qualitative feedback we mean information that provides
useful insights on perceptions and opinions, but are not statistical
surveys that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences, and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative and actionable communications between the Agency and its
customers and stakeholders. It will also allow feedback to contribute
directly to the improvement of program management. The current
clearance was approved on November 2, 2020 (OMB Control Number 0935-
0179) and will expire on November 30, 2023. Feedback collected under
this generic clearance will provide useful information, but it will not
yield data that can be generalized to the overall population. This type
of generic clearance for qualitative information will not be used for
quantitative information collections that are designed to yield
reliably actionable results, such as monitoring trends over time or
documenting program performance. Such data uses require more rigorous
designs that address: (1) the target population to which
generalizations will be made; (2) the sampling frame; (3) the sample
design (including stratification and clustering); (4) the precision
requirements or power calculations that justify the proposed sample
size; (5) the expected response rate; (6) methods for assessing
potential nonresponse bias; (7) the protocols for data collection; (8)
and any testing procedures that were or will be undertaken prior to
fielding the study. Depending on the degree of influence the results
are likely to have, such collections may still be eligible for
submission for other generic mechanisms that are designed to yield
quantitative results.
Below we provide AHRQ's projected average annual estimates for the
next three years:
Current Actions: New collection of information.
Type of Review: New Collection.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Average Expected Annual Number of Activities: 10.
Respondents: 10,900.
Annual responses: 10,900.
Frequency of Response: Once per request.
The total number of respondents across all 10 activities each year
is 10,900.
Average minutes per response: 19.
Burden hours: 3,383.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Request for Comments
In accordance with the Paperwork Reduction Act, comments on AHRQ's
information collection are requested with regard to any of the
following: (a) Whether the proposed collection of information is
necessary for the proper performance of AHRQ healthcare research and
healthcare information dissemination functions, including whether the
information will have practical utility; (b) the accuracy of AHRQ's
estimate of burden (including hours and costs) of the proposed
collection(s) of information; (c) ways to enhance the quality, utility,
and clarity of the information to be collected; and (d) ways to
minimize the burden of the collection of information upon the
respondents, including the use of automated collection techniques or
other forms of information technology. Comments submitted in response
to this notice will be summarized and included in the Agency's
subsequent request for OMB approval of the proposed information
collection. All comments will become a matter of public record.
Dated: September 26, 2023.
Marquita Cullom,
Associate Director.
[FR Doc. 2023-21551 Filed 9-28-23; 8:45 am]
BILLING CODE 4160-90-P
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