Notice2023-21528
Proposed Collection; Comment Request for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 29, 2023
Issuing agencies
Treasury DepartmentInternal Revenue Service
Abstract
The Internal Revenue Service, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on continuing information collections, as required by the Paperwork Reduction Act of 1995. The IRS is soliciting comments concerning generic clearance for the collection of qualitative feedback on agency service delivery.
Full Text
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<title>Federal Register, Volume 88 Issue 188 (Friday, September 29, 2023)</title>
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[Federal Register Volume 88, Number 188 (Friday, September 29, 2023)]
[Notices]
[Pages 67439-67440]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-21528]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request for Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to take this opportunity to comment on
continuing information collections, as required by the Paperwork
Reduction Act of 1995. The IRS is soliciting comments concerning
generic clearance for the collection of qualitative feedback on agency
service delivery.
DATES: Written comments should be received on or before November 28,
2023 to be assured of consideration.
ADDRESSES: Direct all written comments to Andres Garcia, Internal
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC
20224, or by email to <a href="/cdn-cgi/l/email-protection#5b2b293a75383436363e352f281b322928753c342d"><span class="__cf_email__" data-cfemail="374745561954585a5a52594344775e454419505841">[email protected]</span></a>. Include 1545-2208 or
Generic Clearance for the Collection of Qualitative Feedback on Agency
Service Delivery.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of this collection should be directed to LaNita Van Dyke, at
(202) 317-6009, at Internal Revenue Service, Room 6526, 1111
Constitution Avenue NW, Washington, DC 20224, or through the internet
at <a href="/cdn-cgi/l/email-protection#8ec2efe0e7faefa0d8efe0caf7e5ebcee7fcfda0e9e1f8"><span class="__cf_email__" data-cfemail="672b06090e130649310609231e0c02270e151449000811">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 1545-2208.
Abstract: Executive Order 12862 directs Federal agencies to provide
service to the public that matches or exceeds the best service
available in the private sector. In order to work continuously to
ensure that our programs are effective and meet our customers' needs,
The Internal Revenue Service (hereafter ``the Agency'') seeks to obtain
OMB approval of a generic clearance to collect qualitative feedback on
our service delivery. By qualitative feedback we mean information that
provides useful insights on perceptions and opinions, but are not
statistical surveys that yield quantitative results that can be
generalized to the population of study.
Current Actions: The IRS will be conducting different opinion
surveys, focus group sessions, think-aloud interviews, and usability
studies regarding cognitive research surrounding forms submission or
IRS system/product development.
Type of Review: Extension of a currently approved collection.
Affected Public: Individuals and businesses or other for-profit
organizations.
Estimated Number of Respondents: 150,000.
Estimated Time Per Response: 6 minutes.
Estimated Total Annual Burden Hours: 15,000.
The following paragraph applies to all the collections of
information covered by this notice.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained if their
contents may become material in the administration of any internal
revenue law. Generally, tax returns and tax return information are
confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have
[[Page 67440]]
practical utility; (b) the accuracy of the agency's estimate of the
burden of the collection of information; (c) ways to enhance the
quality, utility, and clarity of the information to be collected; (d)
ways to minimize the burden of the collection of information on
respondents, including through the use of automated collection
techniques or other forms of information technology; and (e) estimates
of capital or start-up costs and costs of operation, maintenance, and
purchase of services to provide information.
Approved: September 26, 2023.
Molly J. Stasko,
Senior Tax Analyst.
[FR Doc. 2023-21528 Filed 9-28-23; 8:45 am]
BILLING CODE 4830-01-P
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