Notice2023-21526
Proposed Collection; Comment Request for the IRS Taxpayer Burden Surveys
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 29, 2023
Issuing agencies
Treasury DepartmentInternal Revenue Service
Abstract
The Internal Revenue Service, as part of its continuing effort to reduce paperwork and respondent burden, invites the general public and other Federal agencies to take this opportunity to comment on continuing information collections, as required by the Paperwork Reduction Act of 1995. The IRS is soliciting comments concerning the 2020, 2021, and 2022 Wage and Investment Strategies and Solutions Behavioral Laboratory Customer Surveys and Support.
Full Text
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<title>Federal Register, Volume 88 Issue 188 (Friday, September 29, 2023)</title>
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[Federal Register Volume 88, Number 188 (Friday, September 29, 2023)]
[Notices]
[Pages 67440-67441]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-21526]
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DEPARTMENT OF THE TREASURY
Internal Revenue Service
Proposed Collection; Comment Request for the IRS Taxpayer Burden
Surveys
AGENCY: Internal Revenue Service (IRS), Treasury.
ACTION: Notice and request for comments.
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SUMMARY: The Internal Revenue Service, as part of its continuing effort
to reduce paperwork and respondent burden, invites the general public
and other Federal agencies to take this opportunity to comment on
continuing information collections, as required by the Paperwork
Reduction Act of 1995. The IRS is soliciting comments concerning the
2020, 2021, and 2022 Wage and Investment Strategies and Solutions
Behavioral Laboratory Customer Surveys and Support.
DATES: Written comments should be received on or before November 28,
2023 to be assured of consideration.
ADDRESSES: Direct all written comments to Andres Garcia, Internal
Revenue Service, Room 6526, 1111 Constitution Avenue NW, Washington, DC
20224, or by email to <a href="/cdn-cgi/l/email-protection#79090b18571a1614141c170d0a39100b0a571e160f"><span class="__cf_email__" data-cfemail="2a5a584b04494547474f445e596a435859044d455c">[email protected]</span></a>. Include 1545-2274 or Wage
and Investment Strategies and Solutions Behavioral Laboratory Customer
Surveys and Support.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of this collection should be directed to LaNita Van Dyke, at
(202) 317-6009, at Internal Revenue Service, Room 6526, 1111
Constitution Avenue NW, Washington, DC 20224, or through the internet
at <a href="/cdn-cgi/l/email-protection#f3bf929d9a8792dda5929db78a9896b39a8180dd949c85"><span class="__cf_email__" data-cfemail="420e232c2b36236c14232c063b2927022b30316c252d34">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Wage and Investment Strategies and Solutions Behavioral
Laboratory Customer Surveys and Support.
OMB Number: 1545-2274.
Regulatory Number: N/A.
Abstract: As outlined in the Internal Revenue Service (IRS)
Strategic Plan, the Agency is working towards allocating IRS resources
strategically to address the evolving scope and increasing complexity
of tax administration. In order to do this, IRS must realize their
operational efficiencies and effectively manage costs by improving
enterprise-wide resource
[[Page 67441]]
allocation and streamlining processes using feedback from various
behavioral research techniques. To assist the Agency is accomplishing
the goal outlined in the Strategic Plan, the Wage and Investment
Division continuously maintains a ``customer-first'' focus through
routinely soliciting information concerning the needs and
characteristics of its customers and implementing programs based on the
information received. W&I Strategies and Solutions (WISS), is
developing the implementation of a Behavioral Laboratory to identify,
plan and deliver business improvement processes that support
fulfillment of the IRS strategic goals. The collection of information
through the Behavioral Laboratory is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with the commitment to improving taxpayer service
delivery. Improving agency programs requires ongoing assessment of
service delivery. WISS, through the Behavioral Laboratory, will
collect, analyze, and interpret information gathered through this
generic clearance to identify strengths and weaknesses of current
services and make improvements in service delivery based on feedback
provided by taxpayers and employees of the Internal Revenue Service.
Current Actions: The IRS will be revising and replacing various
surveys. The survey scope is expanded to include burden for surveys
associated with all taxpayer segments. This effort represents a
continuation of the IRS's strategy to gather taxpayer burden data for
all types of tax returns and information reporting documents in order
to support Wage and Investment's OMB Improvement Strategy to transition
burden estimates for all taxpayers to the preferred RAAS burden
estimation methodology. These surveys will allow RAAS to update and
validate the IRS Taxpayer Burden Model which will be used to provide
estimates for consolidated taxpayer segments, like what is currently
done for OMB numbers 1545-0074, 1545-0123, and 1545-0047.
Data Collections Covered Under This Clearance Request
Customer Call Back Programming (CCB)
Type of Review: Extension of a currently approved collection.
Affected Public: Individual, Business, or other for-profit
organizations.
Estimated Number of Respondents: 150,000.
Estimated Time per Respondent: 1 hours.
Estimated Total Annual Burden Hours: 150,000 hours.
The following paragraph applies to all the collections of
information covered by this notice.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless the collection of
information displays a valid OMB control number. Books or records
relating to a collection of information must be retained as long as
their contents may become material in the administration of any
internal revenue law. Generally, tax returns and tax return information
are confidential, as required by 26 U.S.C. 6103.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for OMB approval. All
comments will become a matter of public record. Comments are invited
on: (a) whether the collection of information is necessary for the
proper performance of the functions of the agency, including whether
the information shall have practical utility; (b) the accuracy of the
agency's estimate of the burden of the collection of information; (c)
ways to enhance the quality, utility, and clarity of the information to
be collected; (d) ways to minimize the burden of the collection of
information on respondents, including through the use of automated
collection techniques or other forms of information technology; and (e)
estimates of capital or start-up costs and costs of operation,
maintenance, and purchase of services to provide information.
Approved: September 26, 2023.
Molly J. Stasko,
Senior Tax Analyst.
[FR Doc. 2023-21526 Filed 9-28-23; 8:45 am]
BILLING CODE 4830-01-P
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