Notice2023-20150
Next Generation Network Priority Services User Requirements
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
September 19, 2023
Issuing agencies
Homeland Security Department
Abstract
The DHS CISA Emergency Communications Division (ECD) will submit the following Information Collection Request (ICR) to the Office of Management and Budget (OMB) for review and clearance.
Full Text
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<title>Federal Register, Volume 88 Issue 180 (Tuesday, September 19, 2023)</title>
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[Federal Register Volume 88, Number 180 (Tuesday, September 19, 2023)]
[Notices]
[Pages 64451-64452]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-20150]
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DEPARTMENT OF HOMELAND SECURITY
[Docket No. CISA-2023-0022]
Next Generation Network Priority Services User Requirements
AGENCY: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
ACTION: 60-Day notice and request for comments; new collection (request
for a new OMB control number), 1670-NEW.
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SUMMARY: The DHS CISA Emergency Communications Division (ECD) will
submit the following Information Collection Request (ICR) to the Office
of Management and Budget (OMB) for review and clearance.
DATES: Comments are encouraged and will be accepted until November 20,
2023.
ADDRESSES: You may submit comments, identified by docket number Docket
# CISA-2023-0022, at:
[cir] Federal eRulemaking Portal: <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
Please follow the instructions for submitting comments.
Instructions: All submissions received must include the agency name
and docket number Docket # CISA-2023-0022. All comments received will
be posted without change to <a href="https://www.regulations.gov">https://www.regulations.gov</a>, including any
personal information provided.
Docket: For access to the docket to read background documents or
comments received, go to <a href="https://www.regulations.gov">https://www.regulations.gov</a>.
SUPPLEMENTARY INFORMATION: Executive Order 12862 directs Federal
agencies to provide service to the public that matches or exceeds the
best service available in the private sector. To work continuously to
ensure that programs are effective and meet customers' needs,
Cybersecurity Infrastructure Agency Emergency Communications Division
(hereafter ``the Agency'') seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on service delivery.
Qualitative feedback means information that provides useful insights on
perceptions and opinions but are not statistical surveys that yield
quantitative results that can be generalized to the population of
study.
This collection of information is necessary to enable the Agency to
garner customer and stakeholder feedback in an efficient, timely
manner, in accordance with the commitment on improving service
delivery. The information collected from customers and stakeholders
will help ensure that users have an effective, efficient, and
satisfying experience with the Agency's programs. This feedback will
provide insights into customer or stakeholder perceptions, experiences,
and expectations, provide an early warning of issues with service, or
focus attention on areas where communication, training, or changes in
operations might improve delivery of products or services. These
collections will allow for ongoing, collaborative and actionable
communications between the Agency and its customers and stakeholders.
It will also allow feedback to contribute directly to the improvement
of program management.
Improving agency programs requires ongoing assessment of service
delivery, meaning a systematic review of the operation of a program
compared to a set of explicit or implicit standards, as a way of
contributing to the continuous improvement of the program. The Agency
will collect, analyze, and interpret information gathered through this
generic clearance to identify strengths and weaknesses of current
services and make improvements in service delivery based on feedback.
The respondent pool consists of, but not
[[Page 64452]]
limited to, federal, state, local, tribal, territorial and industry
users of emergency communications priority services. The solicitation
of feedback will target areas such as: timeliness, appropriateness,
accuracy of information, courtesy, efficiency of service delivery, and
resolution of issues with service delivery. Responses will be assessed
to plan and inform efforts to improve or maintain the quality of
service offered to the public. If this information is not collected,
vital feedback from customers and stakeholders on the Agency's services
will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance process if it meets the following conditions:
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency. (If released, appropriate
Agency procedures will be followed);
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions;
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study;
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future; and
With the exception of information needed to provide renumeration
for participants of focus groups and cognitive laboratory studies,
personally identifiable information (PII) is collected only to the
extent necessary and is not retained.
If these conditions are not met, the Agency will submit an
information collection request to OMB for approval through the normal
PRA process.
To obtain approval for a collection that meets the conditions of
this generic clearance, a standardized form will be submitted to OMB
along with supporting documentation (e.g., a copy of the comment card).
The submission will have automatic approval unless OMB identifies
issues within 5 business days.
The types of collections that this generic clearance covers
include, but are not limited to:
<bullet> Customer comment cards/complaint forms.
<bullet> Focus Groups of customers, potential customers, delivery
partners, or other stakeholders.
<bullet> Cognitive laboratory studies, such as those used to refine
questions or assess usability of a website;
<bullet> Qualitative customer satisfaction surveys (e.g., post-
transaction surveys; opt-out web surveys).
<bullet> In-person observation testing (e.g., website or software
usability tests).
The Agency has established a manager/managing entity to serve for
this generic clearance and will conduct an independent review of each
information collection to ensure compliance with the terms of this
clearance prior to submitting each collection to OMB.
If appropriate, agencies will collect information electronically
and/or use online collaboration tools to reduce burden.
Small business or other small entities may be involved in these
efforts, but the Agency will minimize the burden on them of information
collections approved under this clearance by sampling, asking for
readily available information, and using short, easy-to-complete
information collection instruments. Without these types of feedback,
the Agency will not have timely information to adjust its services to
meet customer needs. If a confidentiality pledge is deemed useful and
feasible, the Agency will only include a pledge of confidentiality that
is supported by authority established in statute or regulation, that is
supported by disclosure and data security policies that are consistent
with the pledge, and that does not unnecessarily impede sharing of data
with other agencies for compatible confidential use. If the agency
includes a pledge of confidentiality, it will include a citation for
the statute or regulation supporting the pledge.
There are no program changes since the previous OMB approval.
The Office of Management and Budget is particularly interested in
comments which:
1. Evaluate whether the proposed collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility;
2. Evaluate the accuracy of the agency's estimate of the burden of
the proposed collection of information, including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and clarity of the information to
be collected; and
4. Minimize the burden of the collection of information on those
who are to respond, including through the use of appropriate automated,
electronic, mechanical, or other technological collection techniques or
other forms of information technology, e.g., permitting electronic
submissions of responses.
Analysis
Agency: Cybersecurity and Infrastructure Security Agency (CISA),
Department of Homeland Security (DHS).
Title: Next Generation Network Priority Services User Requirements.
OMB Number: 1670-NEW.
Frequency: Annually.
Affected Public: Federal, state, local, tribal, territorial, and
industry users of emergency communications priority services.
Number of Annualized Respondents: 50,000 for survey; 200 for focus
groups.
Estimated Annual Time per Respondent: 15 minutes for survey; 60
minutes for focus groups.
Total Burden Hours: 12,500 minutes for survey; 400 minutes for
focus groups.
Total Annual Cost: $523,727.
Annualized Respondent Cost: $0.
Total Annualized Respondent Out-of-Pocket Cost: $0.
Total Annualized Government Cost: $972,397.
Robert J. Costello,
Chief Information Officer, Department of Homeland Security,
Cybersecurity and Infrastructure Security Agency.
[FR Doc. 2023-20150 Filed 9-18-23; 8:45 am]
BILLING CODE 9110-9P-P
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