Notice2023-18458
Submission of Information Collection for OMB Review; Comment Request; Generic Clearance for the Collection of Qualitative and Quantitative Feedback on Agency Service Delivery
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
August 28, 2023
Issuing agencies
Pension Benefit Guaranty Corporation
Abstract
The Pension Benefit Guaranty Corporation is requesting that the Office of Management and Budget (OMB) extend approval, under the Paperwork Reduction Act, of the collection of information on qualitative and quantitative feedback on PBGC's service delivery (OMB Control Number 1212-0066; expires October 31, 2023). This notice informs the public of PBGC's request and solicits comments on the proposed information collection. This collection of information was developed as part of a Federal Government-wide effort to streamline the process for seeking feedback from the public on service delivery.
Full Text
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<title>Federal Register, Volume 88 Issue 165 (Monday, August 28, 2023)</title>
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[Federal Register Volume 88, Number 165 (Monday, August 28, 2023)]
[Notices]
[Pages 58623-58624]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-18458]
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PENSION BENEFIT GUARANTY CORPORATION
Submission of Information Collection for OMB Review; Comment
Request; Generic Clearance for the Collection of Qualitative and
Quantitative Feedback on Agency Service Delivery
AGENCY: Pension Benefit Guaranty Corporation.
ACTION: Notice of request for extension of OMB approval.
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SUMMARY: The Pension Benefit Guaranty Corporation is requesting that
the Office of Management and Budget (OMB) extend approval, under the
Paperwork Reduction Act, of the collection of information on
qualitative and quantitative feedback on PBGC's service delivery (OMB
Control Number 1212-0066; expires October 31, 2023). This notice
informs the public of PBGC's request and solicits comments on the
proposed information collection. This collection of information was
developed as part of a Federal Government-wide effort to streamline the
process for seeking feedback from the public on service delivery.
DATES: Comments must be received on or before September 27, 2023 to be
assured of consideration.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function. All
comments received will be posted without change to PBGC's website,
<a href="http://www.pbgc.gov">http://www.pbgc.gov</a>, including any personal information provided. Do
not submit comments that include any personally identifiable
information or confidential business information.
A copy of the request will be posted on PBGC's website at <a href="https://www.pbgc.gov/prac/laws-and-regulation/federal-register-notices-open-for-comment">https://www.pbgc.gov/prac/laws-and-regulation/federal-register-notices-open-for-comment</a>. It may also be obtained without charge by writing to the
Disclosure Division, <a href="/cdn-cgi/l/email-protection#1c78756f7f70736f696e795c6c7e7b7f327b736a"><span class="__cf_email__" data-cfemail="7a1e1309191615090f081f3a0a181d19541d150c">[email protected]</span></a>, Office of the General Counsel
of PBGC, 445 12th Street SW, Washington, DC 20024-2101; or, calling
202-229-4040 during normal business hours. If you are deaf or hard of
hearing or have a speech disability, please dial 7-1-1 to access
telecommunications relay services.
FOR FURTHER INFORMATION CONTACT: Melissa Rifkin
(<a href="/cdn-cgi/l/email-protection#57253e313c3e39793a323b3e242436172735303479303821"><span class="__cf_email__" data-cfemail="e09289868b898ece8d858c89939381a090828783ce878f96">[email protected]</span></a>), Attorney, Regulatory Affairs
[[Page 58624]]
Division, Office of the General Counsel, Pension Benefit Guaranty
Corporation, 445 12th Street SW, Washington, DC 20024-2101; 202-229-
6563. (If you are deaf or hard of hearing, or have a speech disability,
please dial 7-1-1 to access telecommunications relay services.)
SUPPLEMENTARY INFORMATION: This information collection activity will
gather qualitative and quantitative customer and stakeholder feedback
in an efficient, timely manner, in accordance with PBGC's commitment to
improving service delivery. By qualitative feedback we mean information
that provides useful insights on the public's perceptions and opinions.
By quantitative feedback we mean numeric scores evaluating PBGC
services and customer satisfaction using the American Customer
Satisfaction Index (ACSI) methodology. This feedback provides insights
into customer or stakeholder perceptions, experiences and expectations,
provides early warnings of issues with service, and focuses attention
on areas where changes in PBGC's communication with the public, in
training of staff, or in operations might improve the delivery of
products or services. These collections will allow for ongoing,
collaborative and actionable communications between PBGC and its
customers and stakeholders. These collections also allow feedback to
contribute directly to the improvement of program management.
The solicitation of feedback targets areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information were not collected, vital feedback from customers and
stakeholders on PBGC's services would be unavailable.
PBGC only submits a collection for approval under this generic
clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Except for information that will be included in PBGC's
annual report, information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information from qualitative surveys gathered will yield
qualitative results; the collections will not be designed or expected
to yield statistically reliable results or be used as though the
results are generalizable to the population of interest;
<bullet> Information from quantitative surveys will be based on
statistical methods and will yield quantitative results, such as
satisfaction scores that can be generalized to the population.
As a general matter, these information collections will not result
in any new system of records containing privacy information and will
not ask questions of a sensitive nature, such as sexual behavior and
attitudes, religious beliefs, and other matters that are commonly
considered private.
Annually, over the next three years, PBGC estimates that it will
conduct three activities involving about 2,430 respondents, each of
whom will provide one response. The number of respondents will vary by
activity: 80 for usability testing, 50 for focus groups (5 groups of 10
respondents), and 2,300 for customer satisfaction surveys.
PBGC estimates the annual burden of this collection of information
as 755 hours: one hour per response for usability testing (total 80
hours); 2 hours per response for focus groups (total 100 hours); and 15
minutes per response for customer satisfaction surveys (total 575
hours). No cost burden to the public is anticipated.
The existing collection of information was approved under OMB
control number 1212-0066 (expires October 31, 2023). On May 16, 2023,
PBGC published in the Federal Register a notice at 88 FR 31289
informing the public of its intent to request an extension of this
collection of information and solicited public comment. No comments
were received. An agency may not conduct or sponsor, and a person is
not required to respond to, a collection of information unless it
displays a currently valid OMB control number.
Issued in Washington, DC.
Stephanie Cibinic,
Deputy Assistant General Counsel for Regulatory Affairs, Pension
Benefit Guaranty Corporation.
[FR Doc. 2023-18458 Filed 8-25-23; 8:45 am]
BILLING CODE 7709-02-P
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