Notice2023-18274
60-Day Notice for the “Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery”
Primary source
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Published
August 25, 2023
Issuing agencies
National Foundation on the Arts and the HumanitiesNational Endowment for the Arts
Abstract
The National Endowment for the Arts (NEA), as part of its continuing effort to reduce paperwork and respondent burden, conducts a preclearance consultation program to provide the general public and Federal agencies with an opportunity to comment on proposed and/or continuing collections of information in accordance with the Paperwork Reduction Act of 1995. This program helps to ensure that requested data can be provided in the desired format, reporting burden (time and financial resources) is minimized, collection instruments are clearly understood, and the impact of collection requirements on respondents can be properly assessed. Currently, the NEA is soliciting comments concerning the proposed information collection for Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery. A copy of the current information collection request can be obtained by contacting the office listed below in the address section of this notice.
Full Text
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<title>Federal Register, Volume 88 Issue 164 (Friday, August 25, 2023)</title>
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[Federal Register Volume 88, Number 164 (Friday, August 25, 2023)]
[Notices]
[Pages 58318-58319]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-18274]
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NATIONAL FOUNDATION ON THE ARTS AND THE HUMANITIES
National Endowment for the Arts
60-Day Notice for the ``Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery''
AGENCY: National Endowment for the Arts.
ACTION: Notice of proposed collection; comment request.
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SUMMARY: The National Endowment for the Arts (NEA), as part of its
continuing effort to reduce paperwork and respondent burden, conducts a
preclearance consultation program to provide the general public and
Federal agencies with an opportunity to comment on proposed and/or
continuing collections of information in accordance with the Paperwork
Reduction Act of 1995. This program helps to ensure that requested data
can be provided in the desired format, reporting burden (time and
financial resources) is minimized, collection instruments are clearly
understood, and the impact of collection requirements on respondents
can be properly assessed. Currently, the NEA is soliciting comments
concerning the proposed information collection for Generic Clearance
for the Collection of Qualitative Feedback on Agency Service Delivery.
A copy of the current information collection request can be obtained by
contacting the office listed below in the address section of this
notice.
DATES: Written comments must be submitted to the office listed in the
address section below within 60 days from the date of this publication
in the Federal Register.
[[Page 58319]]
ADDRESSES: Email comments to Sunil Iyengar, National Endowment for the
Arts, at <a href="/cdn-cgi/l/email-protection#72001701171300111a32130006015c151d04"><span class="__cf_email__" data-cfemail="70021503151102131830110204035e171f06">[email protected]</span></a>.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
OMB Number: 3135-0130.
Abstract: The proposed information collection activity provides a
means to garner qualitative customer and stakeholder feedback in an
efficient, timely manner, in accordance with the Administration's
commitment to improving service delivery. By qualitative feedback we
mean information that provides useful insights on perceptions and
opinions, but are not statistical surveys that yield quantitative
results that can be generalized to the population of study. This
feedback will provide insights into customer or stakeholder
perceptions, experiences and expectations, provide an early warning of
issues with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of products or
services. These collections will allow for ongoing, collaborative and
actionable communications between the Agency and its customers and
stakeholders. It will also allow feedback to contribute directly to the
improvement of program management.
The solicitation of feedback will target areas such as: timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable.
The Agency will only submit a collection for approval under this
generic clearance if it meets the following conditions:
<bullet> The collections are voluntary;
<bullet> The collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government;
<bullet> The collections are non-controversial and do not raise
issues of concern to other Federal agencies;
<bullet> Any collection is targeted to the solicitation of opinions
from respondents who have experience with the program or may have
experience with the program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered is used only internally for general
service improvement and program management purposes and is not intended
for release outside of the agency;
<bullet> Information gathered is not used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered yields qualitative information; the
collections are not designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results.
As a general matter, information collections will not result in any
new system of records containing privacy information and will not ask
questions of a sensitive nature, such as sexual behavior and attitudes,
religious beliefs, and other matters that are commonly considered
private.
Current Actions: Extension of a currently approved collection.
Type of Review: Regular.
Affected Public: Individuals and Households; Businesses and
Organizations; State, Local or Tribal Government.
Estimated Number of Respondents: 7,950.
Average Expected Annual Number of Activities: 4.
Average Number of Respondents per Activity: 883.
Annual Responses: 2,650.
Frequency of Response: Once per request.
Average minutes per response: 16.
Average Expected Annual Burden hours: 726.5.
Request for Comments: Comments submitted in response to this notice
will be summarized and/or included in the request for Office of
Management and Budget (OMB) approval. All comments will become a matter
of public record. Comments are invited on: 1. Whether the collection of
information is necessary for the proper performance of the functions of
the Agency, including whether the information shall have practical
utility; 2. The accuracy of the Agency's estimate of the burden of the
collection of information; 3. Ways to enhance the quality, utility, and
clarity of the information to be collected; 4. Ways to minimize the
burden of the collection of information on respondents, including
through the use of automated collection techniques or other forms of
information technology; and 5. Estimates of capital or start-up costs
and costs of operation, maintenance, and purchase of services to
provide information.
Dated: August 14, 2023.
Bonita Smith,
Director, Office of Administrative Services & Contracts, National
Endowment for the Arts.
[FR Doc. 2023-18274 Filed 8-24-23; 8:45 am]
BILLING CODE 7537-01-P
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