Notice2023-16041
Agency Information Collection Activities: Proposed Collection; Comment Request; Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Primary source
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Published
August 3, 2023
Issuing agencies
National Archives and Records Administration
Abstract
As part of a Federal Government-wide effort to streamline the process to seek feedback from the public on service delivery, we are seeking comment on the development of the following proposed Generic Information Collection Request (Generic ICR): "Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery " for approval under the Paperwork Reduction Act (PRA). This notice announces our intent to submit this collection to OMB for approval and solicits comments on specific aspects for the proposed information collection. Also, we are using this notice to announce our intent to ask OMB to renew our use of the OGIS FOIA Program Compliance Review, NPRC Survey of Customer Satisfaction, National Outreach Program Initiative (NOPI), and Training and Event Evaluations. The public is encouraged to comment.
Full Text
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<title>Federal Register, Volume 88 Issue 148 (Thursday, August 3, 2023)</title>
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[Federal Register Volume 88, Number 148 (Thursday, August 3, 2023)]
[Notices]
[Pages 51356-51357]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-16041]
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NATIONAL ARCHIVES AND RECORDS ADMINISTRATION
[NARA-2023-036]
Agency Information Collection Activities: Proposed Collection;
Comment Request; Generic Clearance for the Collection of Qualitative
Feedback on Agency Service Delivery
AGENCY: National Archives and Records Administration.
ACTION: Notice and request for comments; information collection request
for feedback on agency service delivery.
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SUMMARY: As part of a Federal Government-wide effort to streamline the
process to seek feedback from the public on service delivery, we are
seeking comment on the development of the following proposed Generic
Information Collection Request (Generic ICR): ``Generic Clearance for
the Collection of Qualitative Feedback on Agency Service Delivery ''
for approval under the Paperwork Reduction Act (PRA). This notice
announces our intent to submit this collection to OMB for approval and
solicits comments on specific aspects for the proposed information
collection. Also, we are using this notice to announce our intent to
ask OMB to renew our use of the OGIS FOIA Program Compliance Review,
NPRC Survey of Customer Satisfaction, National Outreach Program
Initiative (NOPI), and Training and Event Evaluations. The public is
encouraged to comment.
DATES: NARA will consider all comments it receives by October 2, 2023.
ADDRESSES: You may submit comments by one of the following methods:
<bullet> Federal eRulemaking Portal: <a href="http://www.regulations.gov">http://www.regulations.gov</a>.
Follow the instructions for submitting comments. Include NARA-2023_in
the title of your response.
<bullet> Email: <a href="/cdn-cgi/l/email-protection#3044515d55551e5655535858555c5d705e5142511e575f46"><span class="__cf_email__" data-cfemail="e397828e8686cd8586808b8b868f8ea38d829182cd848c95">[email protected]</span></a>. Include NARA-2023-_in the
subject line.
<bullet> Fax: (301) 837 0319. Include NARA-2023-_in the subject
line.
Comments submitted in response to this notice may be made available
to the public through the internet. For this reason, please do not
include in your comments information of a confidential nature, such as
sensitive personal information or proprietary information. If you send
an email comment, your email address will be automatically captured and
included as part of the comment that is placed in the public docket and
made available on the internet. Please note that responses to this
public comment request containing any routine notice about the
confidentiality of the communication will be treated as public comments
that may be made available to the public notwithstanding the inclusion
of the routine notice.
FOR FURTHER INFORMATION CONTACT: Requests for additional information or
copies of the proposed information collection and supporting statement
[[Page 51357]]
should be directed to Tamee Fechhelm at telephone number 301-837-1694,
or fax number 301-837-0319.
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the Collection of Qualitative Feedback
on Agency Service Delivery.
Abstract: This information collection activity provides a means to
gather qualitative customer and stakeholder feedback in an efficient,
timely manner, in accordance with NARA's commitment to improving
service delivery. By qualitative feedback, we mean information that
provides useful insights into customers' or stakeholders' perceptions
and opinions, but not statistical surveys that yield quantitative
results that can be generalized to the population of study. Qualitative
feedback provides insights into perceptions, experiences, and
expectations, provides an early warning of issues with service, or
focuses attention on areas where communication, training or changes in
operations might improve delivery of products or services. Collecting
this information allows for ongoing, collaborative, and actionable
communications between NARA and its customers and stakeholders. It also
allows us to contribute feedback directly to improving program
management.
NARA collects feedback in areas of service delivery such as
timeliness, appropriateness, accuracy of information, plain language,
courtesy, efficiency, and resolution of issues with service delivery.
We use customer feedback to plan efforts to improve or maintain the
quality of service offered to the public. If this information is not
collected, vital feedback from customers and stakeholders on NARA's
services will be unavailable.
NARA will only submit a collection for approval under this generic
clearance if it meets the following conditions:
<bullet> The collection is voluntary;
<bullet> The collection is low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and is low-cost for both the respondents
and the Federal Government.
<bullet> The collection is non-controversial and does not raise
issues of concern to other Federal agencies;
<bullet> It is targeted to solicit opinions from respondents who
have experience with the program or may have experience with the
program in the near future;
<bullet> Personally identifiable information (PII) is collected
only to the extent necessary and is not retained;
<bullet> Information gathered will be used only internally for
general service improvement and program management purposes and is not
intended for release outside of the agency;
<bullet> Information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
<bullet> Information gathered will yield qualitative information;
the collections will not be designed or expected to yield statistically
reliable results or used as though the results are generalizable to the
population of study.
Feedback collected under this generic clearance provides useful
information, but it does not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior to fielding
the study. Depending on the degree of influence the results are likely
to have, such collections may still be eligible for submission for
other generic mechanisms that are designed to yield quantitative
results, but do not fall under the current generic collection.
As a general matter, information collections under this generic
collection request will not result in any new system of records
containing privacy information and will not ask questions of a
sensitive nature, such as sexual behavior and attitudes, religious
beliefs, and other matters that are commonly considered private.
Current Actions: OGIS FOIA Program Compliance Review, NPRC Survey
of Customer Satisfaction, National Outreach Program Initiative (NOPI),
and Training and Event Evaluations.
Type of Review: Regular.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Respondents: 25,000.
Below we provide projected average estimates for the next three
years:
Average expected annual number of activities: 20.
Average number of respondents per activity: 1,250.
Annual responses: 1.
Frequency of response: Once per request.
Average minutes per response: 30.
Burden hours: 12,500.
Request for Comments: NARA will summarize or include in our request
for OMB approval any comments you submit in response to this notice. We
invite comments on: (a) Whether the collection of information is
necessary for the proper performance of the functions of the agency,
including whether the information will have practical utility; (b) the
accuracy of the agency's estimate of the burden of the collection of
information; (c) ways to enhance the quality, utility, and clarity of
the information to be collected; (d) ways to minimize the burden of the
collection of information on respondents, including through the use of
automated collection techniques or other forms of information
technology; and (e) estimates of capital or start-up costs and costs of
operation, maintenance, and purchase of services to provide
information. Burden means the total time, effort, or financial
resources expended by people to generate, maintain, retain, disclose or
provide information to or for a Federal agency. This includes the time
needed to review instructions; to develop, acquire, install and use
technology and systems for the purpose of collecting, validating, and
verifying information, processing and maintaining information, and
disclosing and providing information; to train personnel and to be able
to respond to a collection of information, to search data sources, to
complete and review the collection of information; and to transmit or
otherwise disclose the information.
All written comments will be available for public inspection at
<a href="http://regulations.gov">regulations.gov</a>.
An agency may not conduct or sponsor, and a person is not required
to respond to, a collection of information unless it displays a
currently valid Office of Management and Budget control number.
Sheena Burrell,
Executive for Information Services/CIO.
[FR Doc. 2023-16041 Filed 8-2-23; 8:45 am]
BILLING CODE 7515-01-P
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