Notice2023-15068
Agency Information Collection Activities; Proposed Collection; Comment Request; Extension
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 17, 2023
Issuing agencies
Federal Trade Commission
Abstract
The Federal Trade Commission (FTC or Commission) is seeking public comment on its proposal to extend for an additional three years the current Paperwork Reduction Act clearance to participate in the Office of Management and Budget program "Generic Clearance for the Collection of Qualitative Feedback on Service Delivery." The current clearance expires on July 31, 2023.
Full Text
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<title>Federal Register, Volume 88 Issue 135 (Monday, July 17, 2023)</title>
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[Federal Register Volume 88, Number 135 (Monday, July 17, 2023)]
[Notices]
[Pages 45424-45425]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-15068]
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FEDERAL TRADE COMMISSION
Agency Information Collection Activities; Proposed Collection;
Comment Request; Extension
AGENCY: Federal Trade Commission.
ACTION: Notice.
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SUMMARY: The Federal Trade Commission (FTC or Commission) is seeking
public comment on its proposal to extend for an additional three years
the current Paperwork Reduction Act clearance to participate in the
Office of Management and Budget program ``Generic Clearance for the
Collection of Qualitative Feedback on Service Delivery.'' The current
clearance expires on July 31, 2023.
DATES: Comments must be filed by August 16, 2023.
ADDRESSES: Interested parties may file a comment online or on paper, by
following the instructions in the Request for Comment part of the
SUPPLEMENTARY INFORMATION section below. Written comments and
recommendations for the proposed information collection should be sent
within 30 days of publication of this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular information collection by selecting
``Currently under 30-day Review--Open for Public Comments'' or by using
the search function. The <a href="http://reginfo.gov">reginfo.gov</a> web link is a United States
Government website produced by the Office of Management and Budget
(OMB) and the General Services Administration (GSA). Under PRA
requirements, OMB's Office of Information and Regulatory Affairs (OIRA)
reviews Federal information collections.
FOR FURTHER INFORMATION CONTACT: Bridget Small, Federal Trade
Commission, 600 Pennsylvania Avenue NW, CC-10402, Washington, DC 20580,
(202) 326-3266.
SUPPLEMENTARY INFORMATION:
Title of Collection: Generic Clearance for the Collection of
Qualitative Feedback on Agency Service Delivery.
OMB Control Number: 3084-0159.
Current Actions: Extension of approval for a collection of
information.
Affected Public: Individuals and Households, Businesses and
Organizations, State, Local or Tribal Government.
Estimated Number of Annual Respondents: 6,240.
Estimated Total Annual Burden Hours: 1,057.
Abstract: The information collection activity will garner
qualitative customer and stakeholder feedback in an efficient, timely
manner, in accordance with the Administration's commitment to improving
service delivery. Qualitative feedback is information that provides
useful insights on perceptions and opinions, but not statistical
surveys that yield quantitative results that can be generalized to the
population of study. This feedback will provide insights into customer
or stakeholder perceptions, experiences and expectations, provide an
early warning of issues with service, or focus attention on areas where
communication, training or changes in operations might improve delivery
of products or services. These collections will allow for ongoing,
collaborative and actionable communications between the Commission and
its customers and stakeholders. It will also allow feedback to
contribute directly to the improvement of program management.
Feedback collected under this generic clearance will provide useful
information, but it will not yield data that can be generalized to the
overall population. This type of generic clearance for qualitative
information will not be used for quantitative information collections
that are designed to yield reliably actionable results, such as
monitoring trends over time or documenting program performance. Such
data uses require more rigorous designs that address: the target
population to which generalizations will be made, the sampling frame,
the sample design (including stratification and clustering), the
precision requirements or power calculations that justify the proposed
sample size, the expected response rate, methods for assessing
potential non-response bias, the protocols for data collection, and any
testing procedures that were or will be undertaken prior fielding the
study. Depending on the degree of influence the results are likely to
have, such collections may still be eligible for submission for other
generic mechanisms that are designed to yield quantitative results.
Request for Comment: On April 24, 2023, the FTC sought public
comment on the information collection requirements associated with the
Rule. 88 FR 24798. One germane comment was received. Bruce Grimm opined
that the three year extension be considered for approval ``[i]f the FTC
can make sure that the information collected is going to provide
accurate and reliable information in order to make informed agency
policy changes and decisions that benefit the public.'' He also noted
that, ``Surveying for the sake of gathering information should ensure
that quantifiable data is provided and that it can be easily analyzed.
Focus groups, on the other hand, tend to encourage good discussion, but
they are found to be time consuming and costly, That kind of data can
be harder to analyze.''
The FTC responds that the use of this generic clearance for
qualitative information will not be used for quantitative information
collections that are designed to yield reliably actionable results,
such as monitoring trends over time or documenting program performance.
The FTC will collect, analyze, and interpret information gathered
through this generic clearance to identify strengths and weaknesses of
current services and make improvements in service delivery based on
feedback. Each collection will be low-burden and targeted to the
solicitation of opinions from respondents who have experience with an
FTC program or may have experience with the program in the near future.
Pursuant to the OMB regulations, 5 CFR part 1320, that implement
the PRA, 44 U.S.C. 3501 et seq., the FTC is providing this second
opportunity for public comment while seeking OMB approval to renew the
pre-existing clearance for the information collections.
Your comment--including your name and your state--will be placed on
the public record of this proceeding. Because your comment will be made
public, you are solely responsible for making sure that your comment
does not include any sensitive personal information, such as anyone's
Social Security number; date of birth; driver's license number or other
state identification number, or foreign country equivalent; passport
number; financial account number; or credit or debit card number. You
are also solely responsible for making sure that your comment does not
include any sensitive health information, such as medical records or
other individually identifiable health information. In addition, your
comment should not include any ``trade secret or any commercial or
financial information which . . . is privileged or confidential''--as
provided by Section 6(f) of the FTC Act, 15 U.S.C. 46(f), and FTC Rule
4.10(a)(2), 16 CFR 4.10(a)(2)--including in particular competitively
sensitive information such as costs,
[[Page 45425]]
sales statistics, inventories, formulas, patterns, devices,
manufacturing processes, or customer names.
Josephine Liu,
Assistant General Counsel for Legal Counsel.
[FR Doc. 2023-15068 Filed 7-14-23; 8:45 am]
BILLING CODE 6750-01-P
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