Notice2023-14537
Agency Information Collection Request. 30-Day Public Comment Request
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 11, 2023
Issuing agencies
Health and Human Services Department
Abstract
In compliance with the requirement of the Paperwork Reduction Act of 1995, the Office of the Secretary (OS), Department of Health and Human Services, is publishing the following summary of a proposed collection for public comment.
Full Text
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<title>Federal Register, Volume 88 Issue 131 (Tuesday, July 11, 2023)</title>
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[Federal Register Volume 88, Number 131 (Tuesday, July 11, 2023)]
[Notices]
[Page 44133]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-14537]
[[Page 44133]]
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DEPARTMENT OF HEALTH AND HUMAN SERVICES
[Document Identifier: OS-0990-new]
Agency Information Collection Request. 30-Day Public Comment
Request
AGENCY: Office of the Secretary, HHS.
ACTION: Notice.
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SUMMARY: In compliance with the requirement of the Paperwork Reduction
Act of 1995, the Office of the Secretary (OS), Department of Health and
Human Services, is publishing the following summary of a proposed
collection for public comment.
DATES: Comments on the ICR must be received on or before August 10,
2023.
ADDRESSES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice to <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>. Find this particular
information collection by selecting ``Currently under 30-day Review--
Open for Public Comments'' or by using the search function.
FOR FURTHER INFORMATION CONTACT: Sherrette Funn, <a href="/cdn-cgi/l/email-protection#d88bb0bdaaaabdacacbdf69eadb6b698b0b0abf6bfb7ae"><span class="__cf_email__" data-cfemail="63300b061111061717064d25160d0d230b0b104d040c15">[email protected]</span></a>
or (202) 264-0041, or <a href="/cdn-cgi/l/email-protection#adfdffecede5e5fe83eae2fb"><span class="__cf_email__" data-cfemail="6a3a382b2a222239442d253c">[email protected]</span></a>. When submitting comments or
requesting information, please include the document identifier 0990-
New-30D and project title for reference.
SUPPLEMENTARY INFORMATION: Interested persons are invited to send
comments regarding this burden estimate or any other aspect of this
collection of information, including any of the following subjects: (1)
The necessity and utility of the proposed information collection for
the proper performance of the agency's functions; (2) the accuracy of
the estimated burden; (3) ways to enhance the quality, utility, and
clarity of the information to be collected; and (4) the use of
automated collection techniques or other forms of information
technology to minimize the information collection burden.
Title of the Collection: Customer Experience in The Office of the
Assistant Secretary for Financial Resources Service Delivery.
Type of Collection: NEW.
OMB No. 0990-XXXX.
Abstract: The U.S. Department of Health and Human Services (HHS)
Office of the Assistant Secretary for Financial Resources (ASFR) is
requesting 3 year OMB approval for the Customer Experience in The
Office of the Assistant Secretary for Financial Resources Service
Delivery initiative. The proposed information collection activity
provides a means to garner quantitative and qualitative customer and
stakeholder feedback in an efficient, timely manner, in accordance with
the Administration's commitment to improving access to and service
delivery. This feedback will (1) provide insights into customer or
stakeholder perceptions, experiences and expectations; (2) uncover
issues that create barriers to funding or the system to deliver them;
and (3) focus attention on areas where communication, training or
changes in operations might improve delivery of such opportunities and
services. These voluntary collections will allow for ongoing,
collaborative and actionable communications between HHS and its
customers and stakeholders. It will also allow feedback to contribute
directly to the improvement of program management.
The solicitation of feedback will target areas such as: (1)
legibility, readability, comprehension, and accessibility and inclusion
of ASFR services; (2) timeliness, appropriateness, and accuracy of
information within services delivered by ASFR; (3) efficiency of
service delivery, and resolution of issues with service delivery; and
(4) any other reasonable area of exploration engendered by this review.
Responses will be assessed to plan and inform efforts to improve or
maintain the quality of service offered to the public.
The annual collections are low-burden for respondents (based on
considerations of total burden hours, total number of respondents, or
burden-hours per respondent) and are low-cost for both the respondents
and the Federal Government. Moreover, Personally identifiable
information (PII) will be collected only to the extent necessary. If
this information is not collected, vital feedback from customers and
stakeholders on the Agency's services will be unavailable. Such
assessments would better equip HHS to develop policies and programs
that deliver resources and benefits equitably to all.
Estimated Annualized Burden Table
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Number Average burden
Type of respondent Number of responses per per response Total burden
respondents respondent (in hours) hours
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Post Submission Survey.......................... 1000 1 15/60 250
Post Submission Interview Script................ 200 1 1 200
Moderated Usability Test Script................. 300 1 1 300
Focus Group Script.............................. 200 1 1 200
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Total....................................... 1700 .............. .............. 950
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Sherrette A. Funn,
Paperwork Reduction Act Reports Clearance Officer, Office of the
Secretary.
[FR Doc. 2023-14537 Filed 7-10-23; 8:45 am]
BILLING CODE 4150-04-P
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