Notice2023-14292
Agency Information Collection Activity: (Customer Satisfaction Surveys)
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
July 7, 2023
Issuing agencies
Veterans Affairs Department
Abstract
In compliance with the Paperwork Reduction Act (PRA) of 1995, this notice announces that the National Cemetery Administration (NCA), Department of Veterans Affairs, will submit the collection of information abstracted below to the Office of Management and Budget (OMB) for review and comment. The PRA submission describes the nature of the information collection and its expected cost and burden and it includes the actual data collection instrument.
Full Text
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<title>Federal Register, Volume 88 Issue 129 (Friday, July 7, 2023)</title>
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[Federal Register Volume 88, Number 129 (Friday, July 7, 2023)]
[Notices]
[Pages 43420-43421]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-14292]
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DEPARTMENT OF VETERANS AFFAIRS
[OMB Control No. 2900-0571]
Agency Information Collection Activity: (Customer Satisfaction
Surveys)
AGENCY: National Cemetery Administration (NCA), Department of Veterans
Affairs.
ACTION: Notice.
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SUMMARY: In compliance with the Paperwork Reduction Act (PRA) of 1995,
this notice announces that the National Cemetery Administration (NCA),
Department of Veterans Affairs, will submit the collection of
information abstracted below to the Office of Management and Budget
(OMB) for review and comment. The PRA submission describes the nature
of the information collection and its expected cost and burden and it
includes the actual data collection instrument.
DATES: Written comments and recommendations for the proposed
information collection should be sent within 30 days of publication of
this notice by clicking on the following link <a href="http://www.reginfo.gov/public/do/PRAMain">www.reginfo.gov/public/do/PRAMain</a>, select ``Currently under Review--Open
[[Page 43421]]
for Public Comments'', then search the list for the information
collection by Title or ``OMB Control No. 2900-0571.''
FOR FURTHER INFORMATION CONTACT: Maribel Aponte, Office of Enterprise
and Integration, Data Governance Analytics (008), 810 Vermont Ave. NW,
Washington, DC 20006, (202) 266-4688 or email <a href="/cdn-cgi/l/email-protection#731e12011a11161f5d12031c1d07163305125d141c05"><span class="__cf_email__" data-cfemail="264b47544f44434a0847564948524366504708414950">[email protected]</span></a>.
Please refer to ``OMB Control No. 2900-0571'' in any correspondence.
SUPPLEMENTARY INFORMATION: Authority:
44 U.S.C. 3501-3521.
Title: Customer Satisfaction Surveys.
OMB Control Number: 2900-0571.
Type of Review: Revision of a currently approved collection.
Abstract: Improving Customer Service through Effective Performance
Management, NCA will conduct surveys to determine the level of
satisfaction with existing services among their customers. The surveys
will solicit voluntary opinions and are not intended to collect
information required to obtain or maintain eligibility for a VA program
or benefit. Baseline data obtained through these information
collections are used to validate customer service standards.
An agency may not conduct or sponsor, and a person is not required
to respond to a collection of information unless it displays a
currently valid OMB control number. The Federal Register Notice with a
60-day comment period soliciting comments on this collection of
information published at 88 FR 29180, May 5, 2023.
Affected Public: Individuals and households interring Veterans or
eligible dependents, and funeral directors facilitating such
interments.
Total Estimated Annual Burden: 26,158 hours.
Frequency of Response: Annually.
Total Estimated Number of Respondents: 56,650.
I. National Cemetery Mail Surveys
a. National Cemeteries Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 14,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 29,000.
b. State or Tribal Veterans Cemeteries Funeral Director Satisfaction
Surveys
Estimated Annual Burden: 2,000 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 4,000.
c. State or Tribal Veterans Cemeteries Next of Kin/Family Member
Satisfaction Surveys
Estimated Annual Burden: 7,500 hours.
Estimated Average Burden per Respondent: 30 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 15,000
II. Program/Specialized Service Survey
a. VA Memorial Products Next of Kin/Family Member and Funeral Director
Satisfaction Surveys
Estimated Annual Burden: 1,500 hours.
Estimated Average Burden per Respondent: 15 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 6,000.
III. National Cemetery Focus Groups
a. Focus Groups With Next of Kin
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
b. Focus Groups With Funeral Directors
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
c. Focus Groups with Veteran Service Organizations
Estimated Annual Burden: 150 hours.
Estimated Average Burden per Respondent: 3 hours.
Frequency of Response: Annually.
Estimated Number of Respondents: 50.
IV. National Cemetery Visitor Comment Cards (Local Use)
Estimated Annual Burden: 208 hours.
Estimated Average Burden per Respondent: 5 minutes.
Frequency of Response: Annually.
Estimated Number of Respondents: 2,500.
By direction of the Secretary.
Dorothy Glasgow,
VA PRA Clearance Officer, (Alt.) Office of Enterprise and Integration,
Data Governance Analytics, Department of Veterans Affairs.
[FR Doc. 2023-14292 Filed 7-6-23; 8:45 am]
BILLING CODE 8320-01-P
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