Notice2023-13908
Privacy Act of 1974; System of Records
Primary source
Metadata and text below are from the Federal Register, a public-domain U.S. government work. Always verify the official published version before relying on it for any legal matter.
Published
June 30, 2023
Effective
July 31, 2023
Issuing agencies
Postal Service
Abstract
The United States Postal Service[supreg] (USPS) is proposing to revise one Customer Privacy Act System of Records (SOR). These modifications are being made to support an initiative to allow the linking of USPS.com accounts with approved third-party platforms used for the purchase of postage and fees for USPS shipping and mailing services.
Full Text
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<title>Federal Register, Volume 88 Issue 125 (Friday, June 30, 2023)</title>
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[Federal Register Volume 88, Number 125 (Friday, June 30, 2023)]
[Notices]
[Pages 42399-42401]
From the Federal Register Online via the Government Publishing Office [<a href="http://www.gpo.gov">www.gpo.gov</a>]
[FR Doc No: 2023-13908]
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POSTAL SERVICE
Privacy Act of 1974; System of Records
AGENCY: Postal Service[supreg].
ACTION: Notice of modified systems of records.
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SUMMARY: The United States Postal Service[supreg] (USPS) is proposing
to revise one Customer Privacy Act System of Records (SOR). These
modifications are being made to support an initiative to allow the
linking of <a href="http://USPS.com">USPS.com</a> accounts with approved third-party platforms used
for the purchase of postage and fees for USPS shipping and mailing
services.
DATES: These revisions will become effective without further notice on
July 31, 2023, unless responses to comments received on or before that
date result in a contrary determination.
ADDRESSES: Comments may be submitted via email to the Privacy and
Records Management Office, United States Postal Service Headquarters
(<a href="/cdn-cgi/l/email-protection#86f3f5f6f5f6f4eff0e7e5ffe0e3e2f4e3e1e8e9f2efe5e3c6f3f5f6f5a8e1e9f0"><span class="__cf_email__" data-cfemail="4134323132313328372022382724253324262f2e3528222401343231326f262e37">[email protected]</span></a>). To facilitate public inspection,
arrangements to view copies of written comments received may be made
upon request.
FOR FURTHER INFORMATION CONTACT: Janine Castorina, Chief Privacy and
Records Management Officer, Privacy and Records Management Office, via
(<a href="/cdn-cgi/l/email-protection#acd9dfdcdfdcdec5dacdcfd5cac9c8dec9cbc2c3d8c5cfc9ecd9dfdcdf82cbc3da"><span class="__cf_email__" data-cfemail="532620232023213a2532302a3536372136343d3c273a303613262023207d343c25">[email protected]</span></a> or 202-268-2000).
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SUPPLEMENTARY INFORMATION:
I. Background
This notice is in accordance with the Privacy Act requirement that
agencies publish their systems of records in the Federal Register when
there is a revision, change, or addition, or when the agency
establishes a new system of records. The Postal Service has determined
that Customer Privacy Act System of Records, USPS SOR 810.100,
<a href="http://www.usps.com">www.usps.com</a> Registration, should be revised to support an initiative
to allow the linking of <a href="http://USPS.com">USPS.com</a> accounts with approved third-party
platforms that provide additional options and convenience for customers
to purchase postage and print mailing labels for USPS shipping and
mailing services.
II. Rationale for Changes to USPS Privacy Act Systems of Records
The Postal Service has a long and storied history delivering for
the American people. Technological advances have brought about
significant changes to how people buy and sell a variety of products,
allowing small businesses to reach an ever-increasing network of
customers. The Postal Service is developing an initiative that supports
innovation, grows revenue and meets changing marketplace needs.
One of the Postal Service's responses to this new commerce
landscape is to enhance Click-n-Ship[supreg], a Postal product that
allows customers to print their own shipping labels right from their
own computer. The Postal Service now seeks to upgrade Click-n-Ship's
convenience, functionality and versatility by allowing usps.com users
to link their Postal Service accounts with authorized third-party
marketplaces that can assist business customers in meeting their USPS
shipping and mailing needs.
III. Description of the Modified System of Records
To allow for the linking of accounts, this SOR will be revised as
follows:
--Two new purposes, 17 and 18.
--One new category of records, 9.
--Additional elements in category of records 1.
Pursuant to 5 U.S.C. 552a(e)(11), interested persons are invited to
submit written data, views, or arguments on this proposal. A report of
the proposed revisions has been sent to Congress and to the Office of
Management and Budget for their evaluations. The Postal Service does
not expect this amended system of records to have any adverse effect on
individual privacy rights. USPS SOR 810.100 <a href="http://www.usps.com">www.usps.com</a> Registration
is provided below in its entirety.
SYSTEM NAME AND NUMBER:
USPS 810.100, <a href="http://www.usps.com">www.usps.com</a> Registration.
SECURITY CLASSIFICATION:
None.
SYSTEM LOCATION:
Computer Operations Service Centers.
SYSTEM MANAGER(S):
Chief Customer and Marketing Officer and Executive Vice President,
United States Postal Service, 475 L'Enfant Plaza SW, Washington, DC
20260-5005, (202) 268-7536.
AUTHORITY FOR MAINTENANCE OF THE SYSTEM:
39 U.S.C. 401, 403, and 404.
PURPOSE(S) OF THE SYSTEM:
1. To provide online registration with single sign-on services for
customers.
2. To facilitate online registration, provide enrollment
capability, and administer internet-based services or features.
3. To maintain current and up-to-date address information to assure
accurate and reliable delivery and fulfillment of postal products,
services, and other material.
4. To obtain accurate contact information in order to deliver
requested products, services, and other material.
5. To authenticate customer logon information for usps.com.
6. To permit customer feedback in order to improve usps.com or USPS
products and services.
7. To enhance understanding and fulfillment of customer needs.
8. To verify a customer's identity when the customer establishes or
attempts to access his or her account.
9. To identify, prevent, and mitigate the effects of fraudulent
transactions.
10. To enhance the customer experience by improving the security of
Change of Address (COA) and Hold Mail processes.
11. To protect USPS customers from becoming potential victims of
mail fraud and identity theft.
12. To identify and mitigate potential fraud in the COA and Hold
Mail processes.
13. To verify a customer's identity when applying for COA and Hold
Mail services.
14. To provide online registration for Informed Address platform
service for customers.
15. To authenticate customer logon information for Informed Address
platform services.
16. To verify the name and address of the sender or the authority
of the sender's representative when submitting an online International
inquiry for a lost or damaged package on usps.com, such as the use of
the International Assistant tool.
17. To link usps.com customer accounts with authorized third-party
vendor accounts that allow customers to purchase postage and/or fees
and print labels for USPS shipping and mailing services.
18. To facilitate the transmission of customer shipping information
from third-party vendors to Click-n-Ship[supreg].
CATEGORIES OF INDIVIDUALS COVERED BY THE SYSTEM:
Customers who register via the USPS website at usps.com.
CATEGORIES OF RECORDS IN THE SYSTEM:
1. Customer information: Name; customer ID(s); company name; job
title and role; home, business, and billing address; phone number(s)
and fax number; email(s); URL; text message number(s) and carrier;
Automated Clearing House (ACH) information; and account-linking
identifier.
2. Identity verification information: Question, answer, username,
user ID, password, email address, text message address and carrier, and
results of identity proofing validation.
3. Business specific information: Business type and location,
business IDs, annual revenue, number of employees, industry, nonprofit
rate status, mail owner, mail service provider, PC postage user, PC
postage vendor, product usage information, annual and/or monthly
shipping budget, payment method and information, planned use of
product, age of website, and information submitted by, or collected
from, business customers in connection with promotional marketing
campaigns.
4. Customer preferences: Preferences to receive USPS marketing
information, preferences to receive marketing information from USPS
partners, preferred means of contact, preferred email language and
format, preferred on-screen viewing language, product and/or service
marketing preference.
5. Customer feedback: Method of referral to website.
6. Registration information: Date of registration.
7. Online user information: Internet Protocol (IP) address, domain
name, operating system versions, browser version, date and time of
connection, Media Access Control (MAC) address, device identifier,
information about the software acting on behalf of the user (i.e., user
agent), and geographic location.
8. International Inquiries: Name and address in Customer
Registration
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account profile used to match with Sender name and address or Sender's
representative authority to file an international inquiry for a lost or
damaged package.
9. Click-n-Ship Account Linking Information: Customer Address
Details, Authentication, Customer Contact Name, Currency, Label
Metadata, Marketplace Label data, Order ID, Order Status, Shipping
Code, Value, IP Address, MAC Address, Device Type, Browser Type, OAuth
accessToken, OAuth expiry, OAuth refreshToken, OAuth
refreshTokenExpiry, OAuth tokenType, Marketplace Data ID, Marketplace
Data Version, Marketplace Data Account Type, Marketplace Data Account
Identifier, Marketplace Data Reference ID, Marketplace Data Labels.
RECORD SOURCE CATEGORIES:
Customers, Individual Sender and Sender's representative filing an
international inquiry for lost or damaged packages.
ROUTINE USES OF RECORDS MAINTAINED IN THE SYSTEM, INCLUDING CATEGORIES
OF USERS AND PURPOSES OF SUCH USES:
Standard routine uses 1. through 7., 10., and 11. apply.
POLICIES AND PRACTICES FOR STORAGE OF RECORDS:
Automated database, computer storage media, and paper.
POLICIES AND PRACTICES FOR RETRIEVAL OF RECORDS:
By customer name, customer ID(s), phone number, mail, email
address, IP address, text message address, and any customer information
or online user information.
By tracking number for International package shipments for which an
individual sender or sender's representative is filing an online
International inquiry for loss or damage.
POLICIES AND PRACTICES FOR RETENTION AND DISPOSAL OF RECORDS:
1. ACH records are retained up to 2 years.
2. Records stored in the registration database are retained until
the customer cancels the profile record, 3 years after the customer
last accesses records, or until the relationship ends.
3. For small business registration, records are retained 5 years
after the relationship ends.
4. Online user information may be retained for 6 months. Records
existing on paper are destroyed by burning, pulping, or shredding.
Records existing on computer storage media are destroyed according to
the applicable USPS media sanitization practice.
ADMINISTRATIVE, TECHNICAL, AND PHYSICAL SAFEGUARDS:
Paper records, computers, and computer storage media are located in
controlled-access areas under supervision of program personnel. Access
to these areas is limited to authorized personnel, who must be
identified with a badge.
Access to records is limited to individuals whose official duties
require such access. Contractors and licensees are subject to contract
controls and unannounced on-site audits and inspections. Computers are
protected by mechanical locks, card key systems, or other physical
access control methods. The use of computer systems is regulated with
installed security software, computer logon identifications, and
operating system controls including access controls, terminal and
transaction logging, and file management software. Online data
transmissions are protected by encryption.
For small business registration, computer storage tapes and disks
are maintained in controlled-access areas or under general scrutiny of
program personnel. Access is controlled by logon ID and password as
authorized by the Marketing organization via secure website. Online
data transmissions are protected by encryption.
RECORD ACCESS PROCEDURES:
Requests for access must be made in accordance with the
Notification Procedure above and USPS Privacy Act regulations regarding
access to records and verification of identity under 39 CFR 266.5.
CONTESTING RECORD PROCEDURES:
See Notification Procedures and Record Access Procedures.
NOTIFICATION PROCEDURES:
Customers wanting to know if information about them is maintained
in this system of records must address inquiries in writing to the
system manager. Inquiries must contain name, address, and other
identifying information.
EXEMPTIONS PROMULGATED FOR THE SYSTEM:
None.
HISTORY:
March 8, 2023, 88 FR 14400; December 27, 2018, 83 FR 66768; August
25, 2016, 81 FR 58542; June 30, 2016, 81 FR 42760; June 20, 2014, 79 FR
35389; January 23, 2014, 79 FR 3881; July 11, 2012, 77 FR 40921;
October 24, 2011, 76 FR 65756; May 08, 2008, 73 FR 26155; April 29,
2005, 70 FR 22516.
Sarah Sullivan,
Attorney, Ethics and Legal Compliance.
[FR Doc. 2023-13908 Filed 6-29-23; 8:45 am]
BILLING CODE 7710-12-P
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</html>Indexed from Federal Register on June 30, 2023.
This is legal information, not legal advice. Laws vary by jurisdiction and change frequently. Always verify current law with official sources and consult a licensed attorney in your jurisdiction for advice on your specific situation.